Help Scout: Slow Performance of the Web App
Timeline of updates
- resolved
Thanks for your patience this morning folks. We’ve now resolved the underlying issue and your mailbox folder counts should be catching up to where they are meant to be shortly. You may have also experienced a reduction in notifications and webhook activity at this time, and we apologise for any inconvenience. Please reach out to our support team if you have any further questions.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2021-05-21 02:28 UTC, resolved after 6.1 h, 1 update(s).
- Title
- Slow Performance of the Web App
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/gyz7s2m3w30w
Help Scout profileRecent Help Scout incidentsAll outages on May 21, 2021Help Scout in May 2021MarkdownJSON