# Help Scout: Slow Performance of the Web App

> Help Scout status incident “Slow Performance of the Web App” on 2021-05-21: impact minor (vendor’s label), 6.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/gyz7s2m3w30w
Last updated: 2021-05-21T08:36:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-05-21 02:28 UTC · Resolved: 2021-05-21 08:36 UTC · Duration: 6.1 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/gyz7s2m3w30w](https://status.helpscout.com/incidents/gyz7s2m3w30w)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2021-05-21 08:36 UTC: Thanks for your patience this morning folks. We’ve now resolved the underlying issue and your mailbox folder counts should be catching up to where they are meant to be shortly. You may have also experienced a reduction in notifications and webhook activity at this time, and we apologise for any inconvenience. Please reach out to our support team if you have any further questions.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2021-05-21 02:28 UTC, resolved after 6.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/gyz7s2m3w30w
- Citation: Help Scout, “Slow Performance of the Web App” (2021-05-21 02:28 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/gyz7s2m3w30w (CC BY 4.0).
- Markdown link: `[Help Scout: Slow Performance of the Web App (2021-05-21)](https://rewindex.com/company/help-scout/incidents/gyz7s2m3w30w)`


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Canonical: https://rewindex.com/company/help-scout/incidents/gyz7s2m3w30w · Markdown: https://rewindex.com/company/help-scout/incidents/gyz7s2m3w30w.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/gyz7s2m3w30w · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:09:17.577Z