Outages by dayMay 21, 2021

Outages on May 21, 2021

UTC day 2021-05-21 (May 21, 2021, 00:00 to May 21, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

21incidents started

6labelled major or critical

17vendors with a new incident

6still open from earlier days

By vendor label: Critical 2 · Major 4 · Minor 10 · No impact listed 5 · 9 maintenance

Incidents started this day 21

Vendor	Incident	Impact	Started	Resolved	Status
SurveyMonkey	Survey pages are not loading	Critical	16:37	16:51 (14 min)	resolved
Datadog	Elevated error rates for APM	Critical	17:45	17:57 (12 min)	resolved
LaunchDarkly	Custom roles are preventing flag updates for some customers	Major	02:53	04:41 (1.8 h)	resolved
Wasabi	System Errors on US-CENTRAL-1	Major	03:05	04:30 (1.4 h)	resolved
Wasabi	System Errors on US-WEST-1	Major	03:09	04:31 (1.4 h)	resolved
CircleCI	Delays in starting Docker jobs. Machine executor and remote Docker environments are blocked	Major	13:30	May 22, 2021, 01:18 (12 h)	resolved
Plivo	Call failures on inbound voice towards Croatia phone numbers	Minor	01:29	07:07 (5.6 h)	resolved
Help Scout	Slow Performance of the Web App	Minor	02:28	08:36 (6.1 h)	resolved
Segment	Personas Realtime Compute Delays	Minor	02:48	03:54 (1.1 h)	resolved
Bitbucket	Bitbucket Pipelines deployments UI not updating	Minor	05:59	10:20 (4.3 h)	resolved
Bunny.net	High Processing Times	Minor	10:08	May 22, 2021, 06:25 (20 h)	resolved
Twilio	Delay in SMS Delivery Reports to Canada	Minor	10:21	15:17 (4.9 h)	resolved
Plivo	Call failures on inbound voice towards Luxembourg phone numbers	Minor	11:56	12:46 (50 min)	resolved
Twilio	Twilio Verify Logs Missing Data in the Console for a Subset of Customers	Minor	15:09	20:40 (5.5 h)	resolved
Twilio	Inbound Call Failures to Twilio Jamaican Phone Numbers	Minor	18:05	May 25, 2021, 16:31 (4 d)	resolved
New Relic	Infrastructure Alert Notification Delays for US Region	Minor	19:46	21:28 (1.7 h)	resolved
Confluence	Confluence and Jira - Degraded Editing, Commenting and Media Experience in APSE1	No impact listed	05:40	06:01 (21 min)	resolved
Jira	Confluence and Jira - Degraded Editing, Commenting and Media Experience in APSE1	No impact listed	05:40	06:01 (21 min)	resolved
Canva	Can't access Canva (Error 500)	No impact listed	06:46	06:58 (12 min)	resolved
Greenhouse	Some users unable to mark candidates as hired	No impact listed	15:48	17:11 (1.4 h)	resolved
Render	Elevated error rates on web services.	No impact listed	23:30	23:30 (0 min)	resolved

Still open from earlier days 6

Vendor	Incident	Impact	Started	Resolved	Status
Scaleway	Issue login in and with newly created access/secret keys on Object Storage	Major	May 17, 2021, 17:02	12:23 (4 d)	resolved
Scaleway	[AMS] Public switch issue - Room H2	Minor	May 20, 2021, 07:54	09:09 (25 h)	resolved
Netlify	Delayed analytics ingest	Minor	May 20, 2021, 15:37	15:13 (24 h)	resolved
Twilio	SMS Delivery Failures to Zain Network Saudi Arabia (420-04)	Minor	May 20, 2021, 22:52	01:02 (2.2 h)	resolved
Segment	Delayed Personas Audiences and Traits	Minor	May 20, 2021, 23:15	00:45 (1.5 h)	resolved
Bandwidth	Regional 911 Routing Incident	No impact listed	May 20, 2021, 19:39	00:27 (4.8 h)	resolved

Maintenance 9

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	[Scheduled] Bandwidth Dashboard Maintenance	Maintenance	04:00	08:00 (4.0 h)	resolved
Bandwidth	[Scheduled] Edge Proxy Maintenance - DFW	Maintenance	04:00	05:00 (1.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance (V2 SMS)	Maintenance	04:00	05:00 (1.0 h)	resolved
Sinch	[Scheduled] External Maintenance - US Long Number Provider	Maintenance	04:00	05:00 (1.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	05:04	11:00 (5.9 h)	resolved
MessageBird (Bird)	[Scheduled] Maintenance on smpp01.messagebird.com	Maintenance	08:15	08:15 (0 min)	resolved
Bandwidth	[Scheduled] Application Platform Maintenance	Maintenance	09:30	10:00 (30 min)	resolved
Bitbucket	[Scheduled] Storage infrastructure maintenance - repositories briefly read-only	Maintenance	20:00	May 22, 2021, 02:00 (6.0 h)	resolved
Scaleway	[Scheduled] [Dedibox] AMS RPN fiber maintenance	Maintenance	20:01	May 22, 2021, 06:00 (10.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: SurveyMonkey, Datadog, LaunchDarkly, Wasabi, CircleCI, Plivo, Help Scout, Segment, Bitbucket, Bunny.net, Twilio, New Relic.

Cite this

21 vendor-reported incidents started on 2021-05-21 (UTC) across 17 vendors, 6 labelled major or critical by the vendor.

Title: Outages on May 21, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-05-21 00:00 UTC
URL: https://rewindex.com/outages/2021-05-21

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