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CompaniesTwilioMonthly reportsMay 2021

Twilio in May 2021: incidents, uptime and changes

126incidents posted
2labelled major or critical
98.68%free of major/critical
19.04%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 9 h 48 min, incident time 25.1 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 103 · No impact listed 21

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Super SIM Network Connectivity IssuesMajor6.8 hresolved05-26
Outbound Call Failures to MalaysiaMajor3.0 hresolved05-28

Other incidents 124

IncidentImpactStartedDurationStatusDay
Facebook Messenger Unable to Create New InstallationsNo impact listed0 minresolved05-01
Customers Received 500 Response When Updating Phone NumbersNo impact listed0 minresolved05-01
MMS Delivery Delay Over USA AT&TMinor4.5 hresolved05-01
SMS Delivery Delays to Pakistan Ufone NetworkMinor8.5 hresolved05-02
SMS Delivery Delays to Vodafone Network in EgyptMinor12 hresolved05-02
SMPP Connection Failure Affecting Registered Sender ID Messages to China Over Multiple NetworksMinor1.9 hresolved05-02
Delay in Account Balance Update in Twilio PlatformMinor1.1 hresolved05-03
Inbound Call and SMS Failures to a Subset of Twilio UK Phone NumbersMinor1.8 hresolved05-03
SMS Delivery Delays from Shortcodes to Multiple US NetworksMinor25 hresolved05-03
SMS Delivery Failures to UK networksMinor1.6 hresolved05-03
SMS Delivery Delays to Orange Network in the Dominican RepublicMinor27 hresolved05-03
Flex Customers Receiving an Error While Deploying a Plugin via the CLIMinor2.2 hresolved05-03
Inbound Call Failures to a Subset of Twilio Phone Numbers in Romania, Italy, Spain, Netherlands & BelgiumMinor3.4 hresolved05-04
Inbound MMS and MMS DLR Processing for USA and Canada are FailingMinor1.7 hresolved05-04
Inbound Call Issues to a Subset of Twilio UK Phone NumbersMinor5.6 hresolved05-04
SMS Delivery Delays to Vala Network in Republic of KosovoMinor3 dresolved05-04
On Call Engineers are Investigating Issue with FlexMinor26 minresolved05-04
SMS Delivery Report Delays For Germany T-mobileMinor1.5 hresolved05-04
SMS Delivery Report Delays to T-Mobile, Verizon and Sprint Networks in the US Over Subset of Short-codes.Minor1.1 hresolved05-05
Voice Transcriptions are TruncatedMinor1.6 hresolved05-05
SMS Delivery Delays From US Toll-Free Numbers and Short codes to Cellular Corp NetworkMinor1.5 hresolved05-05
On Call Engineers are InvestigatingNo impact listed20 minresolved05-05
Elevated HTTP 500 Responses for Taskrouter APINo impact listed0 minresolved05-05
OneTouch Push Notifications DegradationNo impact listed0 minresolved05-05
SMS & MMS Delivery Delays to USA via Subset of Short Code to Small Subset of External CustomersNo impact listed0 minresolved05-06
SMS Delivery Delay Over Libya - Libyana Mobile PhoneMinor8.6 hresolved05-06
SMS Delivery Delays to Kazakhstan - K-Cell NetworkMinor3.4 hresolved05-06
Packet Loss Between US and Brazil Region Impacting Voice Call Quality for Subset of Customers.Minor51 minresolved05-06
SMS Delivery Delays to Guatemala - Guatemala Tigo NetworkMinor2.4 hresolved05-07
Inbound SMS Delivery Failures on Colombia Short CodesMinor2.8 hresolved05-07
On Call Engineers are InvestigatingNo impact listed6 minresolved05-07
SMS Delivery Delay To Sierra Leone Over Airtel Network(619-01)Minor41 hresolved05-08
High AWS Packet Loss Causing Voice Failures in JP, SG and IE RegionsNo impact listed27 minresolved05-08
SMS Delivery Delays to Guatemala - Guatemala Tigo NetworkMinor7.3 hresolved05-08
SMPP Connection Failure Affecting Registered Sender ID Messages to China Over Multiple NetworksMinor17 hresolved05-09
SMS Delivery Delays to Guatemala Tigo Network (704-02)Minor6.0 hresolved05-09
[SMS/MMS] Delivery Report Delays to Sprint US From a Subset of Twilio Short CodesMinor2.0 hresolved05-09
Outbound Call Failures to Australia and New ZealandMinor1.0 hresolved05-10
SMS Delivery Delays to the Orange & Tigo Network in the Democratic Republic of the CongoMinor10 hresolved05-10
Domestic SMS Delivery Delays to All Egypt NetworksNo impact listed0 minresolved05-11
Emergency Address Validation Requests FailedNo impact listed0 minresolved05-11
SMS Delivery Report Delays when sending to Peru Claro NetworkMinor4.3 hresolved05-11
Requests to Conference and Queue Resources Returning 500sNo impact listed42 minresolved05-11
SMS Delivery Delay To China Over Pre-Registered TemplateMinor2.1 hresolved05-12
Usage Report Delays for Programmable WirelessMinor7.2 hresolved05-12
SMS Delivery Delays to US Cellular One from Shortcodes and LongcodesMinor19 hresolved05-12
Verify Usage Logs Timing Out in ConsoleMinor7.0 hresolved05-12
Messaging Insights Show Incorrect AggregationsMinor2 dresolved05-12
Automated Alert: Minimal Customer ImpactNo impact listed5 minresolved05-12
SMS Delivery Delays to the T-Mobile Network in United StatesMinor3.0 hresolved05-12
SMS Delivery Delays to the Kcell Network in KazakhstanMinor2.6 hresolved05-12
Inbound Call Failures to a Subset of Spain Landline Phone NumbersMinor20 hresolved05-13
Inbound Call Failures to Brazil Phone NumbersMinor2.1 hresolved05-13
SMS Delivery Reports Delays to Canada Over Short CodeMinor3.9 hresolved05-13
MMS Delivery Delays on US - T-Mobile Over a Subset of Short CodesMinor3.1 hresolved05-13
Elevated HTTP 500 Errors for Group MMSMinor1.2 hresolved05-13
SMS Delivery Failures to Brazil Oi and Brazil Tim when Sending from Local Long CodesMinor7 dresolved05-13
Flex Admin Experience Configuration Service Returning 400sMinor1.1 hresolved05-13
Connection Failure for Pre-Registered Template Messages to China Over Multiple Networks (460-000, 460-001, 460-011)Minor9.4 hresolved05-13
SMS Delivery Delays to the Orange and TIGO Networks in the DRCMinor4.0 hresolved05-13
SMS Delivery Delays to T-Mobile US Over Subset of Short CodesMinor2.6 hresolved05-14
WhatsApp Sandbox Messages Not Returning Delivery Status (stuck in "Sent")Minor1.8 hresolved05-14
Voice Conference Conference Mixer Bridging was Degraded Causing One-Way Audio in ConferencesNo impact listed0 minresolved05-14
Regression for TwiML Based Emergency CallsMinor1.8 hresolved05-14
Outbound SMS Delivery Delay to CTBC Network in BrazilMinor13 hresolved05-15
SMS Delivery Failures to Telcel MexicoMinor5.0 hresolved05-15
MMS Delivery Delays on US Over a Subset of ShortcodesMinor9.9 hresolved05-15
SMS Delivery Delays to Peru ClaroMinor4.9 hresolved05-15
SMS Delivery Delays to Zain Saudi ArabiaMinor7.6 hresolved05-16
Inbound Calls Failure for a Subset of Landline Numbers in BrazilMinor4.3 hresolved05-16
Packet Loss in Brazil Region Impacting Inbound Voice Call Quality for Subset of CustomersMinor4.7 hresolved05-17
Error Opening Verify Details Log Page in ConsoleNo impact listed0 minresolved05-17
Automated Alert: Minimal Customer Impact for Subset of SIP Calls over ORANGE OBS Missing "ForwardedFrom" Parameter.Minor38 minresolved05-17
SMS Delivery Failures to Twilio Portugal Phone NumbersMinor29 hresolved05-18
SMS Delivery Delays to Iran's Irancell Network (432-35)Minor4.3 hresolved05-18
Subset of Faxes Sent From Twilio Failing with Error “Media File Is Invalid”Minor1.2 hresolved05-18
SMS Delivery Delays to Digitel Venezuela (734-002)Minor53 minresolved05-19
Flex Conference - Unable to Transfer External CallsMinor39 minresolved05-19
Delays for Sent and Received WhatsApp MessagesMinor3.3 hresolved05-19
SMS Delivery Failures and Delays to Entel Peru (716-17)Minor5.8 hresolved05-19
SMS Delivery Delays to Entel PeruMinor8.7 hresolved05-20
SMS Delivery Failures from Canada Shortcodes to Canada Rogers and TelusMinor1.8 hresolved05-20
Subset of Originating Elastic SIP Trunking Calls FailedNo impact listed0 minresolved05-20
SMS Delivery Failures to Zain Network Saudi Arabia (420-04)Minor2.2 hresolved05-20
Delay in SMS Delivery Reports to CanadaMinor4.9 hresolved05-21
Twilio Verify Logs Missing Data in the Console for a Subset of CustomersMinor5.5 hresolved05-21
Inbound Call Failures to Twilio Jamaican Phone NumbersMinor4 dresolved05-21
SMS Delivery Delays and Failures Sending to Movistar Network in MexicoMinor5.9 hresolved05-22
SMS Delivery Delays to Cellular One in the US from Shortcodes and Longcodes (310-320)Minor15 hresolved05-24
SMS Delivery Delays to Bluesky SamoaMinor2 dresolved05-24
SMS Delivery Delay to Small US Carriers Using a Subset of ShortcodesMinor15 hresolved05-24
SMS Delivery Delays to Movistar MexicoMinor4.8 hresolved05-24
SMS Delivery Failures towards Congo Airtel NetworkMinor1.3 hresolved05-24
On Call Engineers are Investigating issues with SDK ErrorsNo impact listed7 minresolved05-24
Our Engineers are Reporting a Retroactive Issue with SHAKEN/STIR Signing FailuresMinor16 minresolved05-24
SMS Delivery Delays to MTN Network in SyriaMinor2.9 hresolved05-25
Super SIM Network Registration DelaysNo impact listed0 minresolved05-25
SMS Delivery Delays to Indonesia Over Indosat (510-01)Minor5.1 hresolved05-25
Programmable Wireless SIMs Stuck in UpdatingMinor3.5 hresolved05-25
Toll-Free MMS Delivery Failures for a Subset of Twilio NumbersMinor9.1 hresolved05-25
SMS Delivery Delays to Tanzania Airtel NetworkMinor3.4 hresolved05-25
Inbound Call Failures to a Subset of Twilio Toll-Free Phone Numbers from TurkcellMinor16 hresolved05-25
SMS Delivery Failures to United Kingdom - O2 NetworkMinor5.8 hresolved05-25
SMS Delivery Delays to Bluesky SamoaMinor16 hresolved05-26
SMS Delivery Delay to Unicom and China Mobile Network in ChinaMinor8.9 hresolved05-27
Automated Alert: Minimal Customer Impact Incorrect Reporting of Agent Status Activity Time in TaskRouterNo impact listed1.9 hresolved05-27
SMS Delivery Receipt Delays on US - T-Mobile Over a Subset of Short CodesMinor6.4 hresolved05-27
SMS Delivery Delays to Iran MTN Irancell NetworkMinor7.2 hresolved05-27
Our Engineers are Reporting a Retroactive Issue with SMS Delivery Delays to O2 Network in United KingdomNo impact listed0 minresolved05-28
SMS Delivery Failures To Kcell KazakhstanMinor3.3 hresolved05-28
SMS Delivery Failures To Telekom Networks in MalawiMinor4.8 hresolved05-28
Inbound Call Failures to a Subset of Twilio Chile NumbersMinor52 minresolved05-28
Automated Alert: No Customer Impact On Call Engineers are Investigating a Potential Issue on our PlatformNo impact listed1.3 hresolved05-28
Outbound Call Failures to Finland ElisaMinor3.3 hresolved05-28
SMS Delivery Failures from Local Chilean Twilio Numbers to Chile MovistarMinor4.7 hresolved05-28
MMS Delivery Delays to Verizon and AT&T in the USMinor4.0 hresolved05-28
On Call Engineers are InvestigatingNo impact listed18 minresolved05-29
SMS Delivery Delays to MTN Network NigeriaMinor1.5 hresolved05-29
Inbound SMS Delivery Failures from Colombia Quiubas network to Twilio Short CodesMinor15 hresolved05-30
On Call Engineers are Investigating a potential issue with Packet Loss in German RegionMinor1.1 hresolved05-30
Packet Loss in German Region Caused Calls and Conferences FailedMinor45 minresolved05-31
SMS Delivery Delays to Syriatel and MTN Networks in SyriaMinor14 hresolved05-31
SMS Delivery Failures to Canada over Bell MobilityMinor16 hresolved05-31
SMS Delivery Delays to Movistar in ColombiaMinor3.6 hresolved05-31

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Cite this

Twilio posted 126 status incidents in May 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in May 2021
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2021/05

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