Companies Twilio Monthly reportsApril 2021

Twilio in April 2021: incidents, uptime and changes

106incidents posted

0labelled major or critical

100%free of major/critical

47.46%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 0 min, incident time 15.8 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Minor 79 · No impact listed 27

Incidents 106

Incident	Impact	Started	Duration	Status	Day
Message Delivery Failures of Pre-registered Messages to China, China Mobile and China Unicom	Minor	Apr 1, 2021, 13:06	14 h	resolved	04-01
SMS Delivery Delays over Canada Bell Mobility Network	Minor	Apr 1, 2021, 15:47	6.8 h	resolved	04-01
SMS Delivery Failures to Rogers (302-720) and Fido (302-370) Canada Networks Using Toll Free Numbers	Minor	Apr 1, 2021, 16:24	3.2 h	resolved	04-01
SMS Delivery Delays to United States Cellular Corp Using Toll Free numbers	Minor	Apr 1, 2021, 19:02	4.1 h	resolved	04-01
SMS Delivery Delays to Canada - Bell Mobility via Short Code	Minor	Apr 1, 2021, 21:19	5.7 h	resolved	04-01
Packet Loss For Inbound Voice Calls In Mexico	Minor	Apr 2, 2021, 01:36	1.6 h	resolved	04-02
SMS Delivery Delays to Egypt Etisalat Network	Minor	Apr 2, 2021, 05:16	1.6 h	resolved	04-02
SMS Delivery Delay to Telesom Somalia	Minor	Apr 2, 2021, 19:50	5.1 h	resolved	04-02
Packet Loss in US-WEST-2 Region Impacting Traffic	No impact listed	Apr 2, 2021, 23:19	0 min	resolved	04-02
MMS Delivery Delays to AT&T US(311-180)	Minor	Apr 3, 2021, 15:43	4.6 h	resolved	04-03
SMS Delivery Receipt Delays to Canada - Bell Mobility and Bell Aliant	Minor	Apr 3, 2021, 18:57	4.5 h	resolved	04-03
SMS Delivery Failures to United Arab Emirates Etisalat and Du Network	Minor	Apr 5, 2021, 08:10	4.2 h	resolved	04-05
SMS Delivery Delay to Orange Network in Congo Democratic Republic	Minor	Apr 5, 2021, 13:43	3 d	resolved	04-05
Service Interruption for Inbound Calls on Flex Platform	No impact listed	Apr 5, 2021, 17:28	1.7 h	resolved	04-05
SMS Delivery Delay to Netone Zimbabwe	Minor	Apr 5, 2021, 17:48	3.8 h	resolved	04-05
5xx Errors using TaskRouter Postflight API	No impact listed	Apr 5, 2021, 18:20	0 min	resolved	04-05
SMS Delivery Report Delays to GrameenPhone Bangladesh	Minor	Apr 6, 2021, 06:02	8.1 h	resolved	04-06
On Call Engineers are Investigating	No impact listed	Apr 6, 2021, 10:04	11 min	resolved	04-06
Subset of Twilio Australian Numbers Unable to Receive Inbound SMS	No impact listed	Apr 6, 2021, 13:32	1.0 h	resolved	04-06
On Call Engineers are Investigating Intermittent Failed Calls to Twilio Sweden Numbers	Minor	Apr 6, 2021, 13:46	1.3 h	resolved	04-06
SMS Delivery Failures on Turkey Turkcell	Minor	Apr 7, 2021, 08:49	6.0 h	resolved	04-07
SMS Delivery Report Delays to US and Canada over Subset of Twilio Toll-Free Numbers	Minor	Apr 7, 2021, 13:02	3.4 h	resolved	04-07
Call Failures and Degraded Call Quality on Various Voice Products	Minor	Apr 7, 2021, 13:08	2.0 h	resolved	04-07
500 Errors on Network Traversal Service REST API	Minor	Apr 7, 2021, 15:39	22 min	resolved	04-07
Failures Calling Workflow-engine on Studio	Minor	Apr 7, 2021, 18:07	2 min	resolved	04-07
SMS Delivery Failures on Nigeria Airtel	Minor	Apr 8, 2021, 11:10	5.1 h	resolved	04-08
SMS Delivery Failures to Israel, Orange Network (425-01)	Minor	Apr 8, 2021, 15:41	4.2 h	resolved	04-08
Delays in Voice Insights Call Summaries, Events and Metrics	Minor	Apr 8, 2021, 17:19	8.3 h	resolved	04-08
SMS Delivery Delay to Somalia Telesom Network (637-001)	Minor	Apr 8, 2021, 21:19	2.8 h	resolved	04-08
Packet Loss Causing Dropped Calls and Call Quality Issues in Multiple Regions	Minor	Apr 9, 2021, 15:21	1.9 h	resolved	04-09
On Call Engineers are Investigating	No impact listed	Apr 12, 2021, 00:07	0 min	resolved	04-12
Programmable Messaging: Data returned via the messaging list endpoint is delayed for some customers	Minor	Apr 12, 2021, 00:32	2.8 h	resolved	04-12
Unable to Create Task Router Activities in the Twilio Console	Minor	Apr 12, 2021, 15:06	54 min	resolved	04-12
A Subset of Non-Beta Customers Unable to View Interconnect Connections in Console	Minor	Apr 12, 2021, 15:31	1.3 h	resolved	04-12
SMS delivery delays for Twilio Yemen numbers	Minor	Apr 12, 2021, 18:57	4.5 h	resolved	04-12
SMS Delivery Failures to Nigeria Airtel Network	Minor	Apr 13, 2021, 10:53	1.4 h	resolved	04-13
Delayed Phone Number Billing in March for a Subset of Customers	Minor	Apr 13, 2021, 18:07	1.7 h	resolved	04-13
On Call Engineers are Investigating Potential Elevated API Error Rates	Minor	Apr 13, 2021, 18:55	5 min	resolved	04-13
Inbound SMS Failures to Brazilian Short Codes.	No impact listed	Apr 14, 2021, 02:01	8 min	resolved	04-14
SMS Delivery Delays to Russia Beeline over Alphanumeric Sender ID	Minor	Apr 14, 2021, 10:37	5.5 h	resolved	04-14
SMS Delivery Delays to CTBC Network in Brazil	Minor	Apr 14, 2021, 13:17	13 h	resolved	04-14
Packet Loss in US-WEST-2 Region Impacting Voice Traffic	No impact listed	Apr 14, 2021, 16:38	0 min	resolved	04-14
SMS Delivery Delays To Indonesia Telkomsel	Minor	Apr 14, 2021, 16:56	7.5 h	resolved	04-14
SMS Delivery Delays to Claro Network in Dominican Republic	Minor	Apr 14, 2021, 21:14	4.7 h	resolved	04-14
SMS Delivery Delays to Peru Claro	Minor	Apr 14, 2021, 22:54	3.9 h	resolved	04-14
Inbound Call Failures for Colombia Landline Numbers	Minor	Apr 15, 2021, 04:59	13 h	resolved	04-15
SMS Delivery Delays To Philippines Smart	Minor	Apr 15, 2021, 07:08	8.3 h	resolved	04-15
SMS Content modification on SMS over India Networks	Minor	Apr 15, 2021, 11:45	38 min	resolved	04-15
Elevated Error Rates and Latency for Twilio Studio	No impact listed	Apr 15, 2021, 14:56	1.6 h	resolved	04-15
Error Received when Submitting “Let us get the Number For You” Form	Minor	Apr 15, 2021, 14:57	3.5 h	resolved	04-15
Customers are Unable to Receive Calls to Twilio Domestic Numbers in Ecuador	Minor	Apr 15, 2021, 15:42	15 h	resolved	04-15
WhatsApp Request Access Processing Delays	Minor	Apr 15, 2021, 16:08	2.4 h	resolved	04-15
Console Debugger, Monitor api and Alert Triggers Returning 5xxs	Minor	Apr 15, 2021, 19:43	1.4 h	resolved	04-15
TwiMLBins Returning 5xxs	Minor	Apr 15, 2021, 19:48	1.1 h	resolved	04-15
404 Errors When Accessing Phone Numbers in Console	Minor	Apr 15, 2021, 19:56	53 min	resolved	04-15
On Call Engineers are Investigating	No impact listed	Apr 16, 2021, 01:41	26 min	resolved	04-16
SMS High Delivery Delays to The UK Hutchison and Vodafone O2	Minor	Apr 16, 2021, 10:05	6.5 h	resolved	04-16
SMS Delivery Delays to Globacom	Minor	Apr 17, 2021, 16:16	46 h	resolved	04-17
Flex Down Briefly During Deployment	No impact listed	Apr 18, 2021, 23:47	0 min	resolved	04-18
SMS and MMS Delivery Delays to Canada Rogers/Fido Network	Minor	Apr 19, 2021, 16:02	14 h	resolved	04-19
Usage and Billing Report Issues for Programmable Wireless Commands, SMS and Voice	Minor	Apr 19, 2021, 16:10	17 h	resolved	04-19
Issue with Twilio Billing Processing Causing Account Suspension and Balance Update Reflection for a Subset of Customers	Minor	Apr 19, 2021, 17:42	13 h	resolved	04-19
SMS Delivery Delay to Orange Network Dominican Republic	Minor	Apr 20, 2021, 03:51	15 h	resolved	04-20
Issues with Account Balance Reflection for a Subset of Customers	Minor	Apr 20, 2021, 14:45	25 h	resolved	04-20
Issues when Adding or Changing a new Proxy Plan for a Subset of Customers	Minor	Apr 20, 2021, 17:45	7.3 h	resolved	04-20
SMS Delivery Delay to Orange network in Congo Democratic Republic	Minor	Apr 20, 2021, 19:07	4.3 h	resolved	04-20
Inbound Voice Calls to New Zealand, Missing Audio	Minor	Apr 21, 2021, 02:14	3.0 h	resolved	04-21
SMS Delivery Failures on Canada Videotron (302-500)	Minor	Apr 21, 2021, 11:39	3.3 h	resolved	04-21
Programmable Wireless SIMs Stuck in Updating Status	Minor	Apr 21, 2021, 11:49	4.9 h	resolved	04-21
On Call Engineers are Investigating	No impact listed	Apr 21, 2021, 14:23	12 min	resolved	04-21
SMS Delivery Report Delays when Sending from Registered Sender ID to China Mobile Network in China	Minor	Apr 21, 2021, 15:19	13 h	resolved	04-21
Carrier Lookup Elevated Error Rate for a Subset of Customers	No impact listed	Apr 21, 2021, 17:12	0 min	resolved	04-21
SMS Delivery Report Delays to Chile Entel Network	Minor	Apr 21, 2021, 17:36	2.8 h	resolved	04-21
Trust Hub pages for SHAKEN/STIR Trusted Calling were Unavailable	No impact listed	Apr 21, 2021, 19:46	29 min	resolved	04-21
Twilio's Websites for Authy.com and Twilio.org are Unavailable	No impact listed	Apr 21, 2021, 20:41	2.0 h	resolved	04-21
Automated Alert: Minimal Customer Impact	No impact listed	Apr 21, 2021, 21:47	23 min	resolved	04-21
On Call Engineers are Investigating	No impact listed	Apr 21, 2021, 23:23	36 min	resolved	04-21
SMS Delivery Delays for Registered Sender ID Messages to China - Multiple Networks (460-00, 01, 11)	No impact listed	Apr 22, 2021, 09:52	0 min	resolved	04-22
SMS Delivery Failures on Oman Nawras Network (422-03)	Minor	Apr 22, 2021, 10:56	2.5 h	resolved	04-22
Increase in the Number of Completed Tasks Returned from the Public API for a Subset of Customers	Minor	Apr 22, 2021, 13:18	28 h	resolved	04-22
Latency of Message Delivery on WhatsApp Channel for a Subset of Customers	Minor	Apr 22, 2021, 13:24	8.3 h	resolved	04-22
Issue when Creating new Flex Accounts	No impact listed	Apr 22, 2021, 18:34	38 min	resolved	04-22
Issue with Accessing the Dialogflow Configuration Pages	Minor	Apr 22, 2021, 18:45	1.6 h	resolved	04-22
Super SIM Network Connectivity Issues	Minor	Apr 23, 2021, 04:58	20 h	resolved	04-23
Degraded Functionality of Flex Insights Provisioning	No impact listed	Apr 23, 2021, 14:19	0 min	resolved	04-23
Issue with a Subset of New Customers Registering for WhatsApp	No impact listed	Apr 23, 2021, 21:12	1.4 h	resolved	04-23
On Call Engineers are Investigating	Minor	Apr 24, 2021, 18:07	1.0 h	resolved	04-24
SMS DLR Delays to Egypt Networks	No impact listed	Apr 25, 2021, 11:29	0 min	resolved	04-25
SMS Delivery Delays to Orange Network in Israel	Minor	Apr 25, 2021, 17:45	30 h	resolved	04-25
Connection Failure for Registered Sender ID Messages to China over Multiple Networks (460-000, 460-001, 460-011)	Minor	Apr 25, 2021, 19:22	8.6 h	resolved	04-25
MMS Delivery Delays on US T-mobile From a Subset of Shortcodes	Minor	Apr 26, 2021, 03:11	6.5 h	resolved	04-26
SMS Delivery Delays to MTS Network in Belarus	Minor	Apr 26, 2021, 12:10	8.8 h	resolved	04-26
Packet Loss Causing Dropped Calls for a Subset of Customers	No impact listed	Apr 26, 2021, 15:12	0 min	resolved	04-26
Outbound SMS Delivery Delay to Jazz (Mobilink and Warid Telecom) Network in Pakistan	Minor	Apr 26, 2021, 20:47	4.5 h	resolved	04-26
Inbound Call Failures to Twilio Colombia (Bogota D.C) Phone Numbers	Minor	Apr 27, 2021, 02:51	2.3 h	resolved	04-27
Authy/Verify SMS Delivery Delays to Multiple Destinations	Minor	Apr 27, 2021, 15:25	4.8 h	resolved	04-27
Inbound/Outbound SMS Failures to a Subset of Twilio Canadian Short Codes	Minor	Apr 28, 2021, 06:21	4.5 h	resolved	04-28
Flex Channel Orchestration 500's Due To Downstream Errors	No impact listed	Apr 28, 2021, 10:02	0 min	resolved	04-28
Programmable Messaging Logs Delayed	Minor	Apr 29, 2021, 14:44	11 h	resolved	04-29
Call Failures to Twilio Indonesia Phone Numbers	Minor	Apr 29, 2021, 18:36	3.7 h	resolved	04-29
SMS Delivery Delays to Verizon Network	Minor	Apr 29, 2021, 19:05	2.5 h	resolved	04-29
SMS Delivery Failures on a Subset of Shortcodes	No impact listed	Apr 30, 2021, 06:42	0 min	resolved	04-30
On Call Engineers are Investigating SMS Delivery Delays From a Subset of Shortcodes	No impact listed	Apr 30, 2021, 16:36	25 min	resolved	04-30
Our Engineers are Reporting a Retroactive Issue with German Translated Forms Hosted on Twilio	No impact listed	Apr 30, 2021, 19:23	0 min	resolved	04-30
SMS Delivery Failure From a Subset of Short codes to Puerto Rico Numbers	Minor	Apr 30, 2021, 20:51	6.4 h	resolved	04-30
SMS Delivery Delays to Netherlands T-Mobile	Minor	Apr 30, 2021, 22:13	16 h	resolved	04-30

Maintenance 67

Show scheduled maintenance

Apr 1, 2021, 20:00 [Scheduled] Kazakhstan SMS Carrier Maintenance - Altel
Apr 1, 2021, 20:00 [Scheduled] Kazakhstan SMS Carrier Maintenance - Tele2
Apr 4, 2021, 08:02 [Scheduled] T-Mobile SIM Updates
Apr 5, 2021, 20:00 [Scheduled] Russia SMS Carrier Maintenance - Megafon Russia
Apr 5, 2021, 20:00 [Scheduled] Russian Federation SMS Carrier Maintenance - Tele2 Russian Federation
Apr 5, 2021, 21:00 [Scheduled] Russian Federation SMS Carrier Maintenance - Beeline Russian Federation
Apr 5, 2021, 21:00 [Scheduled] Russian Federation SMS Carrier Maintenance - MOTIV Telecom Russian Federation
Apr 6, 2021, 05:45 [Scheduled] Mexico SMS Carrier Maintenance - Telcel
Apr 6, 2021, 20:00 [Scheduled] Russian Federation SMS Carrier Maintenance - Tele2
Apr 6, 2021, 20:30 [Scheduled] France SMS Carrier Maintenance - Legos
Apr 7, 2021, 03:00 [Scheduled] US SMS Carrier Maintenance - AT&T US
Apr 7, 2021, 20:01 [Scheduled] Russia SMS Carrier Maintenance - Megafon Russia
Apr 7, 2021, 21:00 [Scheduled] United Kingdom SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd) United Kingdom
Apr 8, 2021, 03:01 [Scheduled] US SMS Carrier Maintenance - AT&T US
Apr 8, 2021, 03:01 [Scheduled] SMS Carrier Partner Maintenance - USA and CA
Apr 8, 2021, 03:01 [Scheduled] US Toll-Free SMS Carrier Partner Maintenance
Apr 8, 2021, 05:00 [Scheduled] US SMS Carrier Partner Maintenance
Apr 8, 2021, 05:01 [Scheduled] US SMS Carrier Partner Maintenance
Apr 11, 2021, 19:00 [Scheduled] Kazakhstan SMS Carrier Maintenance - Altel Kazakhstan
Apr 11, 2021, 19:00 [Scheduled] Kazakhstan SMS Carrier Maintenance - Tele2 Kazakhstan
Apr 12, 2021, 01:00 [Scheduled] United Kingdom SMS Carrier Maintenance - Jersey Telecom United Kingdom
Apr 12, 2021, 04:01 [Scheduled] US SMS Carrier Maintenance - AT&T US
Apr 12, 2021, 05:00 [Scheduled] Mexico SMS Carrier Maintenance - AT&T
Apr 12, 2021, 18:30 [Scheduled] SMS Carrier Partner Maintenance - All Airtel Networks
Apr 12, 2021, 20:00 [Scheduled] Russia SMS Carrier Maintenance - Megafon Russia
Apr 13, 2021, 04:01 [Scheduled] US SMS Carrier Maintenance - AT&T US
Apr 14, 2021, 04:00 [Scheduled] US SMS Carrier Maintenance - Sprint US
Apr 14, 2021, 20:01 [Scheduled] Russia SMS Carrier Maintenance - Megafon Russia
Apr 15, 2021, 03:01 [Scheduled] US Toll-Free SMS Carrier Partner Maintenance
Apr 15, 2021, 06:00 [Scheduled] US SMS Carrier Partner Maintenance
Apr 15, 2021, 06:00 [Scheduled] US SMS Carrier Partner Maintenance
Apr 15, 2021, 22:00 [Scheduled] SMS Carrier Partner Maintenance - All Telenor Networks
Apr 16, 2021, 22:00 [Scheduled] US SMS Carrier Partner Maintenance
Apr 16, 2021, 22:01 MMS Delivery Delays to US T-Mobile for a Subset of Shortcodes
Apr 19, 2021, 01:00 [Scheduled] United Kingdom SMS Carrier Maintenance - Jersey Telecom United Kingdom
Apr 19, 2021, 05:01 [Scheduled] US SMS Carrier Maintenance - T-Mobile
Apr 19, 2021, 20:00 [Scheduled] Russia SMS Carrier Maintenance - Megafon Russia
Apr 20, 2021, 20:01 [Scheduled] Russian Federation SMS Carrier Maintenance - Tele2 Russian Federation
Apr 21, 2021, 04:00 [Scheduled] Mexico SMS Carrier Maintenance - Telefonica Moviles (Movistar)
Apr 21, 2021, 20:00 [Scheduled] Russia SMS Carrier Maintenance - Megafon Russia
Apr 21, 2021, 21:00 [Scheduled] Russian Federation SMS Carrier Maintenance - Tele2 Russian Federation
Apr 22, 2021, 02:00 [Scheduled] US/CA SMS Carrier Maintenance
Apr 22, 2021, 03:00 [Scheduled] US Toll-Free SMS Carrier Partner Maintenance
Apr 22, 2021, 16:00 [Scheduled] SMS Carrier Maintenance - Tune Talk, Malaysia
Apr 22, 2021, 20:00 [Scheduled] Programmable Wireless SIM Updates
Apr 23, 2021, 03:00 [Scheduled] US SMS Carrier Maintenance
Apr 23, 2021, 03:00 [Scheduled] US SMS Carrier Maintenance - AT&T US
Apr 23, 2021, 04:00 [Scheduled] US SMS Carrier Maintenance - AT&T US
Apr 25, 2021, 08:00 [Scheduled] Programmable Wireless SIM Updates
Apr 25, 2021, 19:00 [Scheduled] Kazakhstan SMS Carrier Maintenance - Altel Kazakhstan
Apr 25, 2021, 19:00 [Scheduled] Kazakhstan SMS Carrier Maintenance - Tele2 Kazakhstan
Apr 25, 2021, 22:01 [Scheduled] France SMS Carrier Maintenance - Bouygues Telecom
Apr 26, 2021, 03:01 [Scheduled] Mexico SMS Carrier Maintenance - C3NTRO Telecom
Apr 26, 2021, 03:01 [Scheduled] US SMS Carrier Maintenance
Apr 26, 2021, 03:01 [Scheduled] US SMS Carrier Maintenance - AT&T US
Apr 26, 2021, 04:00 [Scheduled] US SMS Carrier Maintenance - AT&T US
Apr 26, 2021, 19:30 [Scheduled] US SMS Carrier Partner Maintenance
Apr 26, 2021, 20:01 [Scheduled] Russia SMS Carrier Maintenance - Megafon Russia
Apr 26, 2021, 21:00 [Scheduled] Russian Federation SMS Carrier Maintenance - Beeline(VimpelCom) Russian Federation
Apr 27, 2021, 19:00 [Scheduled] Russia SMS Carrier Maintenance - Tele2
Apr 28, 2021, 04:00 [Scheduled] US SMS Carrier Partner Maintenance
Apr 28, 2021, 04:00 [Scheduled] Mexico SMS Carrier Maintenance - AT&T Mexico
Apr 28, 2021, 19:00 [Scheduled] Russia SMS Carrier Maintenance - Tele2
Apr 28, 2021, 20:00 [Scheduled] Russia SMS Carrier Maintenance - Megafon Russia
Apr 28, 2021, 21:00 [Scheduled] Russia SMS Carrier Maintenance - Beeline(VimpelCom)
Apr 29, 2021, 03:00 [Scheduled] US Toll-Free SMS Carrier Partner Maintenance
Apr 29, 2021, 04:00 [Scheduled] US SMS Carrier Partner Maintenance

Cite this

Twilio posted 106 status incidents in April 2021 (0 major or critical); 0 price changes and 0 notable page changes observed.

Title: Twilio in April 2021
Vendor: Twilio
Date: 2021-04-01 00:00 UTC
URL: https://rewindex.com/company/twilio/2021/04

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