Outages by dayApril 19, 2021

Outages on April 19, 2021

UTC day 2021-04-19 (Apr 19, 2021, 00:00 to Apr 19, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

28incidents started

6labelled major or critical

22vendors with a new incident

2still open from earlier days

By vendor label: Critical 1 · Major 5 · Minor 15 · No impact listed 7 · 10 maintenance

Incidents started this day 28

Vendor	Incident	Impact	Started	Resolved	Status
Lattice	Lattice Service Disruption	Critical	15:25	16:50 (1.4 h)	resolved
Postman	Elevated error rates on the Postman Platform	Major	03:29	04:35 (1.1 h)	resolved
DNSimple	Short spike of internal resolution errors in some regions	Major	08:25	14:17 (5.9 h)	resolved
Hotjar	Processing degradation	Major	16:16	16:51 (35 min)	resolved
Box	[Major] Delay in generating Admin Reports and latency to the Events API endpoint	Major	16:19	Apr 21, 2021, 19:18 (2 d)	resolved
Sinch	Sinch Service Notification - AU Service Degradation	Major	22:37	Apr 20, 2021, 00:09 (1.5 h)	resolved
Scaleway	[DC2] Switch 7906 room 205 D8 down	Minor	00:49	04:03 (3.2 h)	resolved
Sinch	Outage - Rogers Wireless Canada	Minor	06:58	Apr 20, 2021, 08:02 (25 h)	resolved
Xero	Users unable to connect to MTD	Minor	10:15	17:16 (7.0 h)	resolved
Bandwidth	Inbound Toll-Free Call Failures	Minor	12:47	14:12 (1.4 h)	resolved
Bitbucket	Performance degradation with Git, website, and API services	Minor	13:59	17:00 (3.0 h)	resolved
Twilio	SMS and MMS Delivery Delays to Canada Rogers/Fido Network	Minor	16:02	Apr 20, 2021, 06:00 (14 h)	resolved
Twilio	Usage and Billing Report Issues for Programmable Wireless Commands, SMS and Voice	Minor	16:10	Apr 20, 2021, 09:05 (17 h)	resolved
Webflow	Errors in Publishing	Minor	16:27	18:42 (2.3 h)	resolved
Bitrise	Issues with the Deploy to iTunes Connect step	Minor	17:37	20:51 (3.2 h)	resolved
Plivo	Delivery delay on inbound/outbound regular & toll-free SMS/MMS towards US and Canada phone numbers	Minor	17:40	Apr 20, 2021, 01:20 (7.7 h)	resolved
Twilio	Issue with Twilio Billing Processing Causing Account Suspension and Balance Update Reflection for a Subset of Customers	Minor	17:42	Apr 20, 2021, 07:11 (13 h)	resolved
Bandwidth	Direct Network Connection Incident - ATL	Minor	17:55	Apr 20, 2021, 01:10 (7.3 h)	resolved
Mailgun	Message delivery issues related to IP listings	Minor	18:54	20:50 (1.9 h)	resolved
PandaDoc	Issue with Email Delivery	Minor	19:24	19:29 (5 min)	resolved
Scaleway	[DC5] RPN switch issue in DC5 Room 1 Rack C14	Minor	20:10	Apr 20, 2021, 04:57 (8.8 h)	resolved
Confluence	Atlassian account session invalidations	No impact listed	04:32	Apr 30, 2021, 01:34 (11 d)	resolved
Jira	Atlassian account session invalidations	No impact listed	04:32	Apr 30, 2021, 01:34 (11 d)	resolved
Trello	Atlassian account session invalidations	No impact listed	04:32	Apr 30, 2021, 01:34 (11 d)	resolved
Bitbucket	Users may get logged out of their Atlassian accounts	No impact listed	04:32	Apr 29, 2021, 15:07 (10 d)	resolved
Opsgenie	Users may get logged out of their Atlassian accounts	No impact listed	04:32	Apr 28, 2021, 06:02 (9 d)	resolved
Statuspage	Users may get logged out of their Atlassian accounts	No impact listed	05:31	Apr 28, 2021, 00:00 (9 d)	resolved
Render	Temporary connectivity issues for static sites and web services	No impact listed	17:32	17:32 (0 min)	resolved

Still open from earlier days 2

Vendor	Incident	Impact	Started	Resolved	Status
Gorgias	Ongoing Facebook bug impacting Instagram comments reception in Gorgias for some Instagram accounts	Major	Apr 15, 2021, 21:46	Apr 20, 2021, 02:57 (4 d)	resolved
Twilio	SMS Delivery Delays to Globacom	Minor	Apr 17, 2021, 16:16	14:01 (46 h)	resolved

Maintenance 10

Vendor	Incident	Impact	Started	Resolved	Status
Twilio	[Scheduled] United Kingdom SMS Carrier Maintenance - Jersey Telecom United Kingdom	Maintenance	01:00	05:00 (4.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - 640 - Sioux Falls, SD	Maintenance	04:00	09:00 (5.0 h)	resolved
Bandwidth	[Scheduled] SMS Messaging Maintenance - DFW	Maintenance	04:00	06:00 (2.0 h)	resolved
Sinch	[Scheduled] External Maintenance - US Long Number Provider	Maintenance	04:00	06:00 (2.0 h)	resolved
Sinch	[Scheduled] External Maintenance - T-Mobile US	Maintenance	05:00	10:00 (5.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - T-Mobile	Maintenance	05:01	10:00 (5.0 h)	resolved
Scaleway	[Scheduled] [DC3] Curative maintenance on PLC SSA and SSB	Maintenance	06:01	Apr 20, 2021, 16:00 (34 h)	resolved
DNSimple	[Scheduled] Scheduled Production maintenance	Maintenance	18:00	18:51 (51 min)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Megafon Russia	Maintenance	20:00	Apr 20, 2021, 00:00 (4.0 h)	resolved
Mailgun	[Scheduled] Retrying messages affected by an erroneous provider block.	Maintenance	22:18	Apr 20, 2021, 19:48 (22 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Lattice, Postman, DNSimple, Hotjar, Box, Sinch, Scaleway, Xero, Bandwidth, Bitbucket, Twilio, Webflow.

Cite this

28 vendor-reported incidents started on 2021-04-19 (UTC) across 22 vendors, 6 labelled major or critical by the vendor.

Title: Outages on April 19, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-04-19 00:00 UTC
URL: https://rewindex.com/outages/2021-04-19

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