CompaniesXeroMonthly reportsApril 2021
Xero in April 2021: incidents, uptime and changes
11incidents posted
8labelled major or critical
96.76%free of major/critical
95.37%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 23 h 19 min, incident time 33 h 19 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 8 · Minor 3
Major and critical incidents 8
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Some users aren't able to access Xero Community | Major | 51 min | resolved | 04-05 | |
| Investigating Possible Issue with Xero Touch mobile application | Major | 54 min | resolved | 04-12 | |
| Investigating Possible Issue with iOS mobile applications | Major | 2.2 h | resolved | 04-13 | |
| Some users are unable to access Hubdoc automated connections | Major | 30 min | resolved | 04-16 | |
| Some users are unable to email bills to their Xero organisations | Major | 3.1 h | resolved | 04-22 | |
| Some users are unable to upload documents in Hubdoc using the mobile app | Major | 15 h | resolved | 04-23 | |
| WorkflowMax - Some users are unable to print Purchase Orders via custom templates | Major | 1.5 h | resolved | 04-23 | |
| Singapore GST F5 return is showing 0.00 in some boxes | Major | 1.1 h | resolved | 04-29 |
Other incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Customers are unable to view or publish any V2 reports in Xero. | Minor | 1.1 h | resolved | 04-13 | |
| Xero Community page - Users are unable to access the Xero Community page | Minor | 1.8 h | resolved | 04-14 | |
| Users unable to connect to MTD | Minor | 7.0 h | resolved | 04-19 |
Maintenance 1
Show scheduled maintenance
Cite this
Xero posted 11 status incidents in April 2021 (8 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Xero in April 2021
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/2021/04