# Xero in April 2021: incidents, uptime and changes

> Xero in April 2021: 11 incidents on its status page (8 major or critical), 96.76% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2021/04
Last updated: 2021-05-04T01:49:00Z

- Incidents posted: 11 (major/critical: 8) · Maintenance: 1
- By vendor impact label: major 8, minor 3
- Uptime (vendor-reported): 96.76% free of major/critical incidents, 95.37% free of any incident; outage time 23 h 19 min, incident time 33 h 19 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2021](https://rewindex.com/company/xero/2021/03.md) · Next: [May 2021](https://rewindex.com/company/xero/2021/05.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some users aren't able to access Xero Community](https://rewindex.com/company/xero/incidents/ymrfvf8ls34t.md) | major | 2021-04-05 22:00 UTC | 2021-04-05 22:51 UTC | 51 min | resolved |
| [Investigating Possible Issue with Xero Touch mobile application](https://rewindex.com/company/xero/incidents/q1cp5zmhz20v.md) | major | 2021-04-12 23:11 UTC | 2021-04-13 00:05 UTC | 54 min | resolved |
| [Investigating Possible Issue with iOS mobile applications](https://rewindex.com/company/xero/incidents/jvv3gyb3pgzp.md) | major | 2021-04-13 00:22 UTC | 2021-04-13 02:35 UTC | 2.2 h | resolved |
| [Some users are unable to access Hubdoc automated connections](https://rewindex.com/company/xero/incidents/h9tjf31q25dq.md) | major | 2021-04-16 14:27 UTC | 2021-04-16 14:57 UTC | 30 min | resolved |
| [Some users are unable to email bills to their Xero organisations](https://rewindex.com/company/xero/incidents/04jbpqr2jtl9.md) | major | 2021-04-22 03:18 UTC | 2021-04-22 06:22 UTC | 3.1 h | resolved |
| [Some users are unable to upload documents in Hubdoc using the mobile app](https://rewindex.com/company/xero/incidents/kp2xssqhkr5v.md) | major | 2021-04-23 06:46 UTC | 2021-04-23 21:29 UTC | 15 h | resolved |
| [WorkflowMax - Some users are unable to print Purchase Orders via custom templates](https://rewindex.com/company/xero/incidents/9gjpf1dlgyrv.md) | major | 2021-04-23 07:03 UTC | 2021-04-23 08:31 UTC | 1.5 h | resolved |
| [Singapore GST F5 return is showing 0.00 in some boxes](https://rewindex.com/company/xero/incidents/ps1w1d40vbdg.md) | major | 2021-04-29 03:39 UTC | 2021-04-29 04:43 UTC | 1.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some users aren't able to access Xero Community](https://rewindex.com/company/xero/incidents/ymrfvf8ls34t.md) | major | 2021-04-05 22:00 UTC | 2021-04-05 22:51 UTC | 51 min | resolved |
| [Investigating Possible Issue with Xero Touch mobile application](https://rewindex.com/company/xero/incidents/q1cp5zmhz20v.md) | major | 2021-04-12 23:11 UTC | 2021-04-13 00:05 UTC | 54 min | resolved |
| [Investigating Possible Issue with iOS mobile applications](https://rewindex.com/company/xero/incidents/jvv3gyb3pgzp.md) | major | 2021-04-13 00:22 UTC | 2021-04-13 02:35 UTC | 2.2 h | resolved |
| [Customers are unable to view or publish any V2 reports in Xero.](https://rewindex.com/company/xero/incidents/0nx6xsl639cm.md) | minor | 2021-04-13 05:11 UTC | 2021-04-13 06:20 UTC | 1.1 h | resolved |
| [Xero Community page - Users are unable to access the Xero Community page](https://rewindex.com/company/xero/incidents/yrpn6ybc86sj.md) | minor | 2021-04-14 11:19 UTC | 2021-04-14 13:09 UTC | 1.8 h | resolved |
| [Some users are unable to access Hubdoc automated connections](https://rewindex.com/company/xero/incidents/h9tjf31q25dq.md) | major | 2021-04-16 14:27 UTC | 2021-04-16 14:57 UTC | 30 min | resolved |
| [Users unable to connect to MTD](https://rewindex.com/company/xero/incidents/n1s5ry8dl0n4.md) | minor | 2021-04-19 10:15 UTC | 2021-04-19 17:16 UTC | 7.0 h | resolved |
| [Some users are unable to email bills to their Xero organisations](https://rewindex.com/company/xero/incidents/04jbpqr2jtl9.md) | major | 2021-04-22 03:18 UTC | 2021-04-22 06:22 UTC | 3.1 h | resolved |
| [Some users are unable to upload documents in Hubdoc using the mobile app](https://rewindex.com/company/xero/incidents/kp2xssqhkr5v.md) | major | 2021-04-23 06:46 UTC | 2021-04-23 21:29 UTC | 15 h | resolved |
| [WorkflowMax - Some users are unable to print Purchase Orders via custom templates](https://rewindex.com/company/xero/incidents/9gjpf1dlgyrv.md) | major | 2021-04-23 07:03 UTC | 2021-04-23 08:31 UTC | 1.5 h | resolved |
| [Singapore GST F5 return is showing 0.00 in some boxes](https://rewindex.com/company/xero/incidents/ps1w1d40vbdg.md) | major | 2021-04-29 03:39 UTC | 2021-04-29 04:43 UTC | 1.1 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [TPP The People's Pension - UK Superannuation provider](https://rewindex.com/company/xero/incidents/k1rzbdxrdhc1.md) | maintenance | 2021-04-30 07:38 UTC | 2021-05-04 01:49 UTC | 4 d | resolved |

## Cite this

Xero posted 11 status incidents in April 2021 (8 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2021/04
- Citation: Xero, “Xero in April 2021” (2021-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2021/04 (CC BY 4.0).
- Markdown link: `[Xero: Xero in April 2021 (2021-04-01)](https://rewindex.com/company/xero/2021/04)`


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Canonical: https://rewindex.com/company/xero/2021/04 · Markdown: https://rewindex.com/company/xero/2021/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:57:42.791Z