Twilio: Issue with Twilio Billing Processing Causing Account Suspension and Balance Update Reflection for a Subset of Customers
Timeline of updates
- resolved
Billing processing issue that was causing account balance update delays and account suspensions for a subset of customers has been resolved and the billing API and console are operating normally at this time.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Twilio, started 2021-04-19 17:42 UTC, resolved after 13 h, 1 update(s).
- Title
- Issue with Twilio Billing Processing Causing Account Suspension and Balance Update Reflection for a Subset of Customers
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/xjvfbysqr7rn
Twilio profileRecent Twilio incidentsAll outages on April 19, 2021Twilio in April 2021MarkdownJSON