Twilio: 500 Errors on Network Traversal Service REST API
Timeline of updates
- resolved
On April 2nd between 8:27 and 8:30 AM PST, Network Traversal Service REST API returned several thousands 500 errors. During the impact window, the customers using NTS API to create TURN credentials may have experienced an elevated number of errors. Retrying the operation would eventually succeed. The issue has now been resolved.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Twilio, started 2021-04-07 15:39 UTC, resolved after 22 min, 1 update(s).
- Title
- 500 Errors on Network Traversal Service REST API
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/b22szvmlg5mh
Twilio profileRecent Twilio incidentsAll outages on April 7, 2021Twilio in April 2021MarkdownJSON