# Twilio: 500 Errors on Network Traversal Service REST API

> Twilio status incident “500 Errors on Network Traversal Service REST API” on 2021-04-07: impact minor (vendor’s label), 22 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/b22szvmlg5mh
Last updated: 2021-04-07T16:01:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-04-07 15:39 UTC · Resolved: 2021-04-07 16:01 UTC · Duration: 22 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/b22szvmlg5mh](https://status.twilio.com/incidents/b22szvmlg5mh)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-04-07 16:01 UTC: On April 2nd between 8:27 and 8:30 AM PST, Network Traversal Service REST API returned several thousands 500 errors. During the impact window, the customers using NTS API to create TURN credentials may have experienced an elevated number of errors. Retrying the operation would eventually succeed. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-04-07 15:39 UTC, resolved after 22 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/b22szvmlg5mh
- Citation: Twilio, “500 Errors on Network Traversal Service REST API” (2021-04-07 15:39 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/b22szvmlg5mh (CC BY 4.0).
- Markdown link: `[Twilio: 500 Errors on Network Traversal Service REST API (2021-04-07)](https://rewindex.com/company/twilio/incidents/b22szvmlg5mh)`


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Canonical: https://rewindex.com/company/twilio/incidents/b22szvmlg5mh · Markdown: https://rewindex.com/company/twilio/incidents/b22szvmlg5mh.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/b22szvmlg5mh · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:01:33.447Z