Twilio: Packet Loss Causing Dropped Calls for a Subset of Customers
Timeline of updates
- resolved
Between 6:13 AM and 6:25 AM PDT, our provider experienced elevated gateway packet loss impacting voice connectivity. This caused minimal degradation to voice traffic for a subset of customers. The issue has been resolved and the service is operating normally.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2021-04-26 15:12 UTC, resolved after 0 min, 1 update(s).
- Title
- Packet Loss Causing Dropped Calls for a Subset of Customers
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/xc9tgx3m7wr9
Twilio profileRecent Twilio incidentsAll outages on April 26, 2021Twilio in April 2021MarkdownJSON