# Twilio: Packet Loss Causing Dropped Calls for a Subset of Customers

> Twilio status incident “Packet Loss Causing Dropped Calls for a Subset of Customers” on 2021-04-26: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/xc9tgx3m7wr9
Last updated: 2021-04-26T15:12:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-04-26 15:12 UTC · Resolved: 2021-04-26 15:12 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/xc9tgx3m7wr9](https://status.twilio.com/incidents/xc9tgx3m7wr9)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-04-26 15:12 UTC: Between 6:13 AM and 6:25 AM PDT, our provider experienced elevated gateway packet loss impacting voice connectivity. This caused minimal degradation to voice traffic for a subset of customers. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-04-26 15:12 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/xc9tgx3m7wr9
- Citation: Twilio, “Packet Loss Causing Dropped Calls for a Subset of Customers” (2021-04-26 15:12 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/xc9tgx3m7wr9 (CC BY 4.0).
- Markdown link: `[Twilio: Packet Loss Causing Dropped Calls for a Subset of Customers (2021-04-26)](https://rewindex.com/company/twilio/incidents/xc9tgx3m7wr9)`


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Canonical: https://rewindex.com/company/twilio/incidents/xc9tgx3m7wr9 · Markdown: https://rewindex.com/company/twilio/incidents/xc9tgx3m7wr9.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/xc9tgx3m7wr9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:50:24.976Z