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CompaniesTwilioMonthly reportsMarch 2021

Twilio in March 2021: incidents, uptime and changes

154incidents posted
11labelled major or critical
89.74%free of major/critical
28.21%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 3.2 days, incident time 22.3 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 10 · Minor 113 · No impact listed 30

Major and critical incidents 11

Other incidents 143

IncidentImpactStartedDurationStatusDay
SMS Delivery Failures to Movistar ChileMinor2.6 hresolved03-01
Inbound Call Failures to a Subset of Twilio Austria Phone NumbersMinor5.1 hresolved03-01
SMS Delivery Delays to Egypt Multiple NetworksMinor5.7 hresolved03-02
Automated Alert: Minimal Customer ImpactNo impact listed9 minresolved03-02
SMS Delivery Status Delays when sending to T-Mobile on Toll-FreeNo impact listed0 minresolved03-02
Call Recordings Display Invalid URL on CallbacksNo impact listed7.0 hresolved03-02
Unable to Log into Twilio ConsoleNo impact listed0 minresolved03-02
Error 500 from Video API ServiceNo impact listed0 minresolved03-02
Silence on Inbound Calls due to Calls not Disconnecting Immediately after Caller Hangs UpMinor3.4 hresolved03-03
SMS Delivery Failures to United Kingdom Virgin MobileMinor1.9 hresolved03-03
SMS Delivery Delays to Venezuela Movilnet NetworkMinor30 hresolved03-03
SMS Delivery Delays Sending to Bolivia Entel NetworkMinor3.4 hresolved03-03
SMS Delivery Delays Sending to Israel Orange NetworkMinor4.7 hresolved03-04
SMS Delivery Delays and Failures to Chile MovistarMinor2.7 hresolved03-04
Caller Name Lookups Failing via Console and APIMinor1.0 hresolved03-05
Automated Alert: Minimal Customer ImpactNo impact listed40 minresolved03-05
SMS Delivery Delays Over Mexico TelCel(334-020)Minor2.8 hresolved03-05
Delay in Processing Billing for Super SIM and Programmable WirelessMinor1.4 hresolved03-06
Automated Alert: No Customer ImpactNo impact listed19 minresolved03-06
SMS Delivery Delays to Grameenphone BangladeshMinor1.9 hresolved03-06
SMS Delivery Delays Over Ooredoo network (419-03) in KuwaitMinor3.1 hresolved03-06
SMS Delivery Failures on Airtel Nigeria (621-20)Minor1.7 hresolved03-07
Usage and Billing Report Delays for Programmable WirelessMinor16 hresolved03-07
Connectivity Issues with AU1 RegionMinor1.3 hresolved03-07
SMS Delivery Delays and Failures on Lebanon Alfa NetworkMinor29 hresolved03-08
SMS Delivery Failures on Telekom Network Ltd, MalawiMinor2.2 hresolved03-08
On Call Engineers are Investigating an issue with SMSNo impact listed40 minresolved03-08
SMS Delivery Failures to and from a Subset of ported Twilio US Long CodesMinor4.1 hresolved03-08
SMS Delays Sending to Orange CI Network, Ivory CostMinor5.2 hresolved03-08
Devices using Super SIM may experience connectivity issues in Australia on 3GMinor1.3 hresolved03-08
Outbound SMS Delivery Failure to IsraelMinor6.8 hresolved03-08
SMS Delivery Failures To and From a Subset of Ported Twilio US Long CodesMinor4.8 hresolved03-08
On Call Engineers are Investigating SMS Delivery Delay Over USA VerizonNo impact listed53 minresolved03-08
SMS Delivery Delays to a Small Subset of Sprint and ACG Numbers From Twilio Short CodesMinor2.9 hresolved03-09
Super SIM Customers May Experience Connectivity Issues on 2G/3GMinor40 hresolved03-10
SMS Delivery Delays to KPN Telecom NetherlandsMinor3.3 hresolved03-10
Some Programmable Wireless SIMs in Italy May be Unable to ConnectMinor32 hresolved03-10
SMS Delivery Delays to Tigo Network in SenegalMinor16 hresolved03-10
SMS Delivery Receipt Delay To Airtel GhanaMinor3.8 hresolved03-11
SMS Delivery Failure to Avea in TurkeyMinor2.1 hresolved03-11
SMS Delivery Delays to US Verizon Network via Toll-free NumbersMinor4.6 hresolved03-11
SMS Delivery Delays to Vodafone UKMinor4.9 hresolved03-11
SMS Delivery Delays When Sending to Verizon US from Twilio Short CodesMinor2.8 hresolved03-11
SIP Trunking Call Logs were DelayedNo impact listed0 minresolved03-11
SMS Delivery Delays and Failures to MTN Network in Some CountriesMinor6.0 hresolved03-12
SMS Delivery Delay to NigeriaMinor1.3 hresolved03-12
SMS Delivery Failures to Telkom KenyaNo impact listed0 minresolved03-12
SMS Delivery Failures and Delays to Airtel IndiaMinor4.3 hresolved03-12
Flex Connectivity IssuesNo impact listed1.1 hresolved03-12
SMS Delivery Failure Towards Orange Network (630-086) and (630-089) in CongoMinor3.1 hresolved03-12
SMS Delivery Delay to Bell Mobility (302-610) in CanadaMinor4.4 hresolved03-12
MMS Delivery Report Delays When Sending to T-Mobile USA for a Subset of Twilio Short CodesMinor1.7 hresolved03-13
SMS Delivery Delays When Sending to El-Salvador Digicel (706-02)Minor26 hresolved03-13
SMS delivery failures to Guyana DigiCel Network (738-01)Minor12 hresolved03-13
SMS Delivery Delays to AT&T US(311-180) (310-16)Minor1.7 hresolved03-13
SMS Delivery Delays to Pakistan Mobilink Network and Jazz (Warid Telecom)Minor18 hresolved03-13
SMS Delivery Issues to Zain Network Sudan(634-01)Minor8.3 hresolved03-13
SMS Delivery Report Delays when sending to Airtel GhanaMinor7.3 hresolved03-13
Delay in SMS Delivery from a Subset of Local UK Twilio Numbers to Multiple UK NetworksMinor5.5 hresolved03-14
High Latency for Flex APINo impact listed0 minresolved03-14
Infrequent Instability with Flex APINo impact listed23 hresolved03-14
SMS Delivery Delays to Brazil Claro NetworkMinor5.2 hresolved03-14
SMS Delivery Delays to Ghana AirtelMinor26 minresolved03-14
Emergency Services Enablement on Elastic SIP Trunking is FailingMinor6.9 hresolved03-15
Super SIM Network Connectivity IssuesMinor7.0 hresolved03-15
Trunking Call Logs IssuesMinor1.7 hresolved03-15
Issue with Twilio Account PortalMinor1.1 hresolved03-16
SMS Delivery Failures on Telekom Networks Malawi LtdMinor1.7 hresolved03-16
Intermittent Errors when Provisioning Phone NumbersMinor18 hresolved03-16
SMS Delivery Delays to the NetherlandsMinor2.9 hresolved03-16
On Call Engineers are InvestigatingNo impact listed22 minresolved03-16
SMS Delivery Delays to the SudanMinor6.4 hresolved03-16
Flex Insights Latency Impacting Agents Tab and Historical ReportingMinor5.0 hresolved03-16
SMS Delivery Failures Over the Orange Network in the Democratic Republic of the CongoMinor3.2 hresolved03-16
SMS Delivery Failures To and From a Subset of US Long Codes and Short CodesMinor1.2 hresolved03-17
SMS Delivery Failures and Delays on Nigeria AirtelMinor1.1 hresolved03-17
On Call Engineers are Investigating an Issue with SMS Routing of Hosted NumbersNo impact listed7 minresolved03-17
SMS Delivery Reports Delays to Egypt Vodafone NetworkMinor1.4 hresolved03-17
Console Regulatory Information Tab on Console Phone Numbers Instance Page Not Displaying InformationMinor1.3 hresolved03-17
SMS Message Delivery Report Delays to AT&T Network in the US from Toll Free NumbersMinor3.7 hresolved03-17
SMS Delivery Delays to Bmobile Network in Trinidad and Tobago (374-12)Minor17 hresolved03-17
81021 Errors on Studio Flows Using Autopilot WidgetMinor1.9 hresolved03-18
Incorrect timestamps on Calls and Missing Voice Insights DataNo impact listed0 minresolved03-18
Emergency Services Enablement on Elastic SIP Trunking is FailingMinor7.7 hresolved03-18
Debugger Events not DeliveredNo impact listed0 minresolved03-18
On Call Engineers are InvestigatingNo impact listed10 minresolved03-19
Agent HTTP Inbound Local Lookup Cache for Imp Public Cloud Became out of SyncNo impact listed0 minresolved03-19
One-Way Audio on Outbound CallsNo impact listed1.2 hresolved03-19
SMS Delivery Delays from a Subset of Twilio Short Code Numbers to the T-Mobile NetworkNo impact listed0 minresolved03-19
SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to the T-Mobile NetworkNo impact listed2.4 hresolved03-19
SMS Delivery Delays to Etisalat EgyptMinor4.3 hresolved03-20
SMS Delivery Delays to Nigeria Airtel NetworkMinor3.3 hresolved03-20
SMS Delivery Delays to Egypt Etisalat NetworkMinor6.0 hresolved03-20
SMS Delivery Delays to Bangladesh Banglalink NetworkMinor19 hresolved03-20
SMS Delivery Failures on AirtelMinor9.2 hresolved03-21
SMS Delivery Failures to Turkey's Turkcell Network (286-01) from Unregistered Sender IDsMinor2.0 hresolved03-22
Debugger Delays for a Subset of Twilio CustomersMinor7.7 hresolved03-22
SMS Delivery Delays to Fido and Rogers in CanadaMinor16 hresolved03-22
SMS Delivery Delays to Banglalink in BangladeshMinor5.3 hresolved03-22
SMS Delivery Delays for a Small Subset of Phone Numbers in US Cellular NetworkMinor3.8 hresolved03-23
SMS Delivery Failures to Brazil's TIM Network from Twilio Local Brazilian Long CodesMinor19 hresolved03-23
Subset of Programmable Video Customers Experiencing 53401 Errors and Unable to Connect to RoomsNo impact listed0 minresolved03-23
Reported Alert: Minimal Customer ImpactNo impact listed6 minresolved03-23
On Call Engineers are InvestigatingMinor27 minresolved03-23
Missing Voice Call Request Information in Twilio Console Request InspectorMinor1.2 hresolved03-23
Incorrect Timestamps on Calls and Missing Voice Insights DataNo impact listed0 minresolved03-23
Undelivered Outbound Toll Free MMS MessagesMinor1.0 hresolved03-23
SMS Delivery Failures on CTBC Cellular in BrazilMinor3.8 hresolved03-24
SMS Delivery Failures on Telenor PakistanMinor5.7 hresolved03-24
SMS Delivery Delays to Grameenphone BangladeshMinor2.5 hresolved03-24
A Subset of Mobile Originated Commands from Super SIM are Incorrectly Marked as FailedMinor41 minresolved03-24
SMS Message Delivery Report Delays to the US Sprint Network from Twilio Short Codes and Inbound SMS Message Failures from US Sprint to Twilio Short CodesMinor27 hresolved03-24
Twilio Verify Logs are not Viewable in the Console for a Subset of CustomersMinor1.3 hresolved03-24
SMS Delivery Failures and Delays to Nigeria's Airtel Network for a Subset of CustomersMinor3.1 hresolved03-25
Media Fetches from Api.twilio.com Resources Failing for a Subset of CustomersMinor7.9 hresolved03-25
Credit Cards Incorrectly Declining for a Subset of CustomersMinor11 hresolved03-25
On Call Engineers are InvestigatingMinor17 minresolved03-25
Missing Messaging Service IDs in Inbound SMS for a Subset of CustomersMinor2.4 hresolved03-25
API Calls to Delete Call Resources Resulted in HTTP 500 ErrorsMinor46 minresolved03-26
On Call Engineers are InvestigatingNo impact listed40 minresolved03-26
SMS Delivery Delays to Thailand DTACMinor2.5 hresolved03-26
Automated Alert: Minimal Customer ImpactMinor23 minresolved03-26
SMS Delivery Delays to the Congo Orange Network for a Subset of CustomersMinor3.6 hresolved03-26
SMS Delivery Delays to the US T-Mobile Network from a Subset of Twilio Short CodesMinor2.2 hresolved03-26
Intermittent Packet Loss with Media Stream WebSockets API for a Subset of CustomersMinor2 dresolved03-26
Packet Loss on SIP and Trunking CallsNo impact listed1.5 hresolved03-26
Automated Alert: Minimal Customer ImpactMinor7 minresolved03-26
SMS Delivery Delays to Congo OrangeMinor3 dresolved03-26
Address Validation Failing for a Subset of AddressesMinor2.9 hresolved03-27
SMS Delivery Receipt Delays to Pakistan MobilinkMinor5.6 hresolved03-28
SMS Delivery Delays to Zambia MTN (645-02)Minor4.0 hresolved03-29
SMS Delivery Delays to Multiple Networks in the USAMinor1.9 hresolved03-29
Issue Retrieving Call Records for Completed CallsMinor21 hresolved03-29
SMS delivery delays to Hutchison Network in Indonesia over Domestic TrafficMinor2.9 hresolved03-30
Delays in Transcriptions CallBacks in Programmable VoiceNo impact listed0 minresolved03-30
5XXs Returned for a Subset of Monitor APIs and NotificationsNo impact listed0 minresolved03-30
MMS Delivery Delays to US AT-T from a Subset of LongcodesMinor7.5 hresolved03-30
Requests from Autopilot to Studio Webhooks are resulting in 400sMinor17 minresolved03-31
SMS delivery Delays to MTN Network in GhanaMinor2.7 hresolved03-31
High latency for < Say > VerbMinor1.1 hresolved03-31
SMS Delivery Delays To Israel PelephoneMinor11 hresolved03-31
SMS Delivery Receipt Delays from Vietnam VietnamobileMinor3.8 hresolved03-31
SMS Delivery Report Delays over Canada Bell Mobility Network(302-610)Minor4.2 hresolved03-31

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Cite this

Twilio posted 154 status incidents in March 2021 (11 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in March 2021
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2021/03

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