Outages by dayMarch 31, 2021

Outages on March 31, 2021

UTC day 2021-03-31 (Mar 31, 2021, 00:00 to Mar 31, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

28incidents started

4labelled major or critical

20vendors with a new incident

6still open from earlier days

By vendor label: Critical 1 · Major 3 · Minor 18 · No impact listed 6 · 10 maintenance

Incidents started this day 28

Vendor	Incident	Impact	Started	Resolved	Status
Substack	Outage	Critical	14:48	14:59 (11 min)	resolved
Confluent	Some User-Facing Metrics are Delayed or Incomplete	Major	19:33	21:35 (2.0 h)	resolved
MongoDB Atlas	MongoDB Atlas: Atlas Data Lakes with clusters in Azure or GCP returning errors	Major	21:05	21:46 (41 min)	resolved
Xero	Some users experiencing performance issues in Xero	Major	22:39	23:43 (1.1 h)	resolved
Twilio	Requests from Autopilot to Studio Webhooks are resulting in 400s	Minor	00:12	00:29 (17 min)	resolved
Datadog	Intermittent Delays Collecting AWS Metrics	Minor	00:54	01:43 (49 min)	resolved
Twilio	SMS delivery Delays to MTN Network in Ghana	Minor	01:06	03:47 (2.7 h)	resolved
Twilio	High latency for < Say > Verb	Minor	02:12	03:20 (1.1 h)	resolved
MessageBird (Bird)	Delays on sending and receiving WhatsApp messages	Minor	07:58	09:11 (1.2 h)	resolved
Twilio	SMS Delivery Delays To Israel Pelephone	Minor	09:57	20:38 (11 h)	resolved
Twilio	SMS Delivery Receipt Delays from Vietnam Vietnamobile	Minor	10:30	14:18 (3.8 h)	resolved
Scaleway	[DC3] RPN switch issue in DC3 Room 31 Rack B16	Minor	10:38	10:38 (0 min)	resolved
Aircall	Delays on tickets and activities logs	Minor	11:17	11:39 (22 min)	resolved
GitHub Copilot	Incident on 2021-03-31 14:09 UTC	Minor	14:09	16:50 (2.7 h)	resolved
GitHub	Incident on 2021-03-31 14:09 UTC	Minor	14:09	16:50 (2.7 h)	resolved
Smartsheet	Search Delays	Minor	16:21	18:33 (2.2 h)	resolved
Plivo	Delivery delay on inbound MMS towards the US and Canada phone numbers	Minor	17:18	17:21 (3 min)	resolved
Confluent	Experiencing delays in certain key life cycle management operations.	Minor	17:19	17:42 (23 min)	resolved
Help Scout	Connections Issues	Minor	17:23	18:02 (39 min)	resolved
Plivo	Call failures on inbound voice towards Brazil phone numbers	Minor	20:07	Apr 1, 2021, 16:28 (20 h)	resolved
Twilio	SMS Delivery Report Delays over Canada Bell Mobility Network(302-610)	Minor	22:16	Apr 1, 2021, 02:27 (4.2 h)	resolved
Sinch	Delivery Issue- Bell Canada - CA	Minor	23:42	Apr 1, 2021, 04:40 (5.0 h)	resolved
MessageBird (Bird)	Delays delivering SMS	No impact listed	09:10	09:39 (29 min)	resolved
Hotjar	Recordings player not working on Safari	No impact listed	09:30	09:30 (0 min)	resolved
Snyk	Reporting may have delayed data	No impact listed	10:13	11:54 (1.7 h)	resolved
Elastic Cloud	Elastic Cloud management console unavailable	No impact listed	14:24	14:24 (0 min)	resolved
Keeper	File attachment upload/download issues resolved	No impact listed	17:17	17:17 (0 min)	resolved
Dropbox	Dropbox was down	No impact listed	21:00	21:00 (0 min)	resolved

Still open from earlier days 6

Vendor	Incident	Impact	Started	Resolved	Status
PyPI (Python Infrastructure)	Deprecation of support for non-SNI clients.	Major	Mar 24, 2021, 14:25	May 11, 2021, 09:40 (48 d)	resolved
Heap	Salesforce Sources Page Outage	Major	Mar 30, 2021, 20:57	14:15 (17 h)	resolved
Statuspage	Some customers are unable to modify billing of their page.	Minor	Mar 29, 2021, 18:28	Apr 12, 2021, 04:28 (13 d)	resolved
Sinch	Operator Notification - M1 Singapore	Minor	Mar 30, 2021, 15:02	Apr 7, 2021, 02:25 (7 d)	resolved
Scaleway	[WEB HOSTING] Websites on Platform 44 are down	Minor	Mar 30, 2021, 18:46	10:31 (16 h)	resolved
Twilio	MMS Delivery Delays to US AT-T from a Subset of Longcodes	Minor	Mar 30, 2021, 20:14	03:46 (7.5 h)	resolved

Maintenance 10

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	03:00	11:00 (8.0 h)	resolved
Twilio	[Scheduled] SMS Carrier Partner Maintenance - Small US Regional Carriers	Maintenance	03:00	07:30 (4.5 h)	resolved
Sinch	[Scheduled] External Maintenance - AT&T - US	Maintenance	06:00	12:00 (6.0 h)	resolved
Sinch	[Scheduled] External Maintenance - T-Mobile US	Maintenance	06:00	10:00 (4.0 h)	resolved
Twilio	[Scheduled] Mexico SMS Carrier Maintenance - AT&T	Maintenance	06:00	12:00 (6.0 h)	resolved
Scaleway	[Scheduled] [DC5] PDU replacement in Room 1 Rack C61	Maintenance	14:00	14:08 (8 min)	resolved
Squarespace	[Scheduled] Developer Platform Maintenance	Maintenance	15:14	17:54 (2.7 h)	resolved
Twilio	[Scheduled] Russian Federation SMS Carrier Maintenance - Tele2	Maintenance	20:00	Apr 1, 2021, 00:00 (4.0 h)	resolved
Twilio	[Scheduled] Kazakhstan SMS Carrier Maintenance - Tele2	Maintenance	20:01	23:00 (3.0 h)	resolved
Twilio	[Scheduled] Kazakhstan SMS Carrier Maintenance - Altel	Maintenance	20:01	23:00 (3.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Substack, Confluent, MongoDB Atlas, Xero, Twilio, Datadog, MessageBird (Bird), Scaleway, Aircall, GitHub Copilot, GitHub, Smartsheet.

Cite this

28 vendor-reported incidents started on 2021-03-31 (UTC) across 20 vendors, 4 labelled major or critical by the vendor.

Title: Outages on March 31, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-03-31 00:00 UTC
URL: https://rewindex.com/outages/2021-03-31

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