Twilio: Packet Loss Causing Dropped Calls and Call Quality Issues in Multiple Regions
Timeline of updates
- resolved
Upon further investigation, we confirmed that the elevated packet loss issue between 7:52AM and 8:46AM PT on April 9th did not impact Programmable Chat. The issue causing call drops and latencies impacting PSTN and Conference calls has been resolved.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Twilio, started 2021-04-09 15:21 UTC, resolved after 1.9 h, 1 update(s).
- Title
- Packet Loss Causing Dropped Calls and Call Quality Issues in Multiple Regions
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/qpgxh4t7w5gf
Twilio profileRecent Twilio incidentsAll outages on April 9, 2021Twilio in April 2021MarkdownJSON