# Twilio: Packet Loss Causing Dropped Calls and Call Quality Issues in Multiple Regions

> Twilio status incident “Packet Loss Causing Dropped Calls and Call Quality Issues in Multiple Regions” on 2021-04-09: impact minor (vendor’s label), 1.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/qpgxh4t7w5gf
Last updated: 2021-04-09T17:16:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-04-09 15:21 UTC · Resolved: 2021-04-09 17:16 UTC · Duration: 1.9 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/qpgxh4t7w5gf](https://status.twilio.com/incidents/qpgxh4t7w5gf)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-04-09 17:16 UTC: Upon further investigation, we confirmed that the elevated packet loss issue between 7:52AM and 8:46AM PT on April 9th did not impact Programmable Chat. The issue causing call drops and latencies impacting PSTN and Conference calls has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-04-09 15:21 UTC, resolved after 1.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/qpgxh4t7w5gf
- Citation: Twilio, “Packet Loss Causing Dropped Calls and Call Quality Issues in Multiple Regions” (2021-04-09 15:21 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/qpgxh4t7w5gf (CC BY 4.0).
- Markdown link: `[Twilio: Packet Loss Causing Dropped Calls and Call Quality Issues in Multiple Regions (2021-04-09)](https://rewindex.com/company/twilio/incidents/qpgxh4t7w5gf)`


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Canonical: https://rewindex.com/company/twilio/incidents/qpgxh4t7w5gf · Markdown: https://rewindex.com/company/twilio/incidents/qpgxh4t7w5gf.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/qpgxh4t7w5gf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:35:30.848Z