Twilio: Subset of Faxes Sent From Twilio Failing with Error “Media File Is Invalid”
Timeline of updates
- resolved
We are no longer experiencing the issue of faxes failing with a “Media file is invalid” error. This incident has been resolved.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Twilio, started 2021-05-18 21:54 UTC, resolved after 1.2 h, 1 update(s).
- Title
- Subset of Faxes Sent From Twilio Failing with Error “Media File Is Invalid”
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/tcmmv9n3jsrt
Twilio profileRecent Twilio incidentsAll outages on May 18, 2021Twilio in May 2021MarkdownJSON