# Twilio: Subset of Faxes Sent From Twilio Failing with Error “Media File Is Invalid”

> Twilio status incident “Subset of Faxes Sent From Twilio Failing with Error “Media File Is Invalid”” on 2021-05-18: impact minor (vendor’s label), 1.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/tcmmv9n3jsrt
Last updated: 2021-05-18T23:05:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-05-18 21:54 UTC · Resolved: 2021-05-18 23:05 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/tcmmv9n3jsrt](https://status.twilio.com/incidents/tcmmv9n3jsrt)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-05-18 23:05 UTC: We are no longer experiencing the issue of faxes failing with a “Media file is invalid” error. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-05-18 21:54 UTC, resolved after 1.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/tcmmv9n3jsrt
- Citation: Twilio, “Subset of Faxes Sent From Twilio Failing with Error “Media File Is Invalid”” (2021-05-18 21:54 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/tcmmv9n3jsrt (CC BY 4.0).
- Markdown link: `[Twilio: Subset of Faxes Sent From Twilio Failing with Error “Media File Is Invalid” (2021-05-18)](https://rewindex.com/company/twilio/incidents/tcmmv9n3jsrt)`


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Canonical: https://rewindex.com/company/twilio/incidents/tcmmv9n3jsrt · Markdown: https://rewindex.com/company/twilio/incidents/tcmmv9n3jsrt.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/tcmmv9n3jsrt · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:23:20.786Z