Outages by dayMay 4, 2021

Outages on May 4, 2021

UTC day 2021-05-04 (May 4, 2021, 00:00 to May 4, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

36incidents started

12labelled major or critical

25vendors with a new incident

6still open from earlier days

By vendor label: Critical 2 · Major 10 · Minor 19 · No impact listed 5 · 7 maintenance

Incidents started this day 36

Vendor	Incident	Impact	Started	Resolved	Status
Red Hat (incl. Quay.io)	Customer Portal Downloads connection timeouts	Critical	03:16	03:52 (36 min)	resolved
Elastic Cloud	cloud.elastic.co may be experiencing issues	Critical	15:35	16:17 (42 min)	resolved
Discord	Large guilds intermittently unavailable.	Major	02:36	03:15 (39 min)	resolved
Bandwidth	Bandwidth Local Market Impairment - LATA: 568 (Harlingen, TX)	Major	07:14	14:41 (7.5 h)	resolved
Aircall	Inbound calls issue	Major	07:45	10:14 (2.5 h)	resolved
Keeper	Firefox browser extension issue for some users	Major	12:33	14:57 (2.4 h)	resolved
WorkOS	SSO API Issues	Major	15:00	16:45 (1.8 h)	resolved
FullStory	Indexing of sessions is delayed	Major	15:33	22:42 (7.2 h)	resolved
Red Hat (incl. Quay.io)	Search Incident	Major	16:06	18:49 (2.7 h)	resolved
Sentry	SMS 2FA Partially Unavailable	Major	19:33	21:35 (2.0 h)	resolved
LaunchDarkly	flag updates delayed for polling SDKs	Major	20:17	21:02 (45 min)	resolved
Render	Docker builds failing with status 415	Major	20:42	May 5, 2021, 00:00 (3.3 h)	resolved
Confluent	Degraded performance in Confluent Cloud in AWS/AP-SOUTHEAST-2 for Basic and Standard tiers	Minor	00:02	00:18 (16 min)	resolved
Confluent	Intermittent login failures	Minor	01:06	01:24 (18 min)	resolved
MessageBird (Bird)	Delays in WhatsApp API	Minor	01:40	01:53 (13 min)	resolved
Plivo	Delivery delay on inbound SMS towards US phone numbers in Harlingen, TX	Minor	07:33	16:17 (8.7 h)	resolved
MessageBird (Bird)	Intermittent Voice issues	Minor	08:07	08:33 (26 min)	resolved
Twilio	Inbound Call Failures to a Subset of Twilio Phone Numbers in Romania, Italy, Spain, Netherlands & Belgium	Minor	08:10	11:31 (3.4 h)	resolved
Twilio	Inbound MMS and MMS DLR Processing for USA and Canada are Failing	Minor	08:41	10:24 (1.7 h)	resolved
Twilio	Inbound Call Issues to a Subset of Twilio UK Phone Numbers	Minor	13:50	19:27 (5.6 h)	resolved
Twilio	SMS Delivery Delays to Vala Network in Republic of Kosovo	Minor	15:23	May 7, 2021, 20:49 (3 d)	resolved
Netlify	Regular CDN Latencies	Minor	15:41	15:41 (0 min)	resolved
Netlify	Netlify Website 404s	Minor	15:58	16:25 (27 min)	resolved
Twilio	On Call Engineers are Investigating Issue with Flex	Minor	18:08	18:34 (26 min)	resolved
Sinch	Degraded performance - Rogers Wireless and Fido CA	Minor	18:10	May 5, 2021, 03:40 (9.5 h)	resolved
Sinch	Degraded Performance - Telekom Germany	Minor	18:48	May 5, 2021, 00:15 (5.5 h)	resolved
Pendo	Issues uploading CSVs	Minor	19:03	20:42 (1.6 h)	resolved
Twilio	SMS Delivery Report Delays For Germany T-mobile	Minor	19:14	20:45 (1.5 h)	resolved
Segment	Personas realtime computation delays	Minor	20:17	22:55 (2.6 h)	resolved
v0	Elevated Traffic Timeout Rates	Minor	20:48	21:53 (1.1 h)	resolved
Vercel	Elevated Traffic Timeout Rates	Minor	20:48	21:53 (1.1 h)	resolved
Hotjar	Heatmap screenshots not generating	No impact listed	11:46	12:31 (45 min)	resolved
Contentful	Issues with Navigation buttons on Space Home page	No impact listed	14:00	14:00 (0 min)	resolved
Confluent	Degraded performance in Confluent Cloud in GCP/US-WEST2 for Basic and Standard tiers	No impact listed	17:30	17:30 (0 min)	resolved
Scaleway	[Network] RPN issues between DC3 and DC5	No impact listed	18:02	18:02 (0 min)	resolved
Mux	Incomplete data in Delivery Usage API for 2021-04-26 20:31 to 2021-05-03 20:10 UTC	No impact listed	21:15	May 13, 2021, 12:13 (9 d)	resolved

Still open from earlier days 6

Vendor	Incident	Impact	Started	Resolved	Status
Scaleway	[WEBHOSTING] Platform 1000	Major	May 1, 2021, 16:00	May 11, 2021, 08:02 (10 d)	resolved
Klaviyo	Delay in Real-Time Segmentation Processing	Major	May 3, 2021, 22:11	17:58 (20 h)	resolved
Twilio	SMS Delivery Delays from Shortcodes to Multiple US Networks	Minor	May 3, 2021, 14:16	15:33 (25 h)	resolved
Twilio	SMS Delivery Delays to Orange Network in the Dominican Republic	Minor	May 3, 2021, 17:29	20:40 (27 h)	resolved
Twilio	Flex Customers Receiving an Error While Deploying a Plugin via the CLI	Minor	May 3, 2021, 23:38	01:51 (2.2 h)	resolved
Substack	Writer dashboard statistics are unavailable	No impact listed	May 3, 2021, 23:15	01:54 (2.6 h)	resolved

Maintenance 7

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	02:00	11:00 (9.0 h)	resolved
Lever	[Scheduled] Scheduled maintenance	Maintenance	02:00	04:00 (2.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	05:00	12:00 (7.0 h)	resolved
Scaleway	[Scheduled] [RPNv2] Maintenance on s46-a10.rpn.dc3 switch	Maintenance	07:30	08:32 (1.0 h)	resolved
Sinch	[Scheduled] Updated New Schedule [SSL Certificate Renewal and Installation] WhatsApp EU API Gateway - 4th May 2021 @ 8:00-9:00 UTC	Maintenance	08:00	09:00 (1.0 h)	resolved
Sinch	[Scheduled] Updated New Schedule [SSL Certificate Renewal and Installation] WhatsApp US API Gateway - 4th May 2021 @ 10:00-11:00 UTC	Maintenance	10:01	11:00 (59 min)	resolved
Sinch	[Scheduled] External Emergency Maintenance - Vodafone UK	Maintenance	22:00	May 5, 2021, 07:01 (9.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Red Hat (incl. Quay.io), Elastic Cloud, Discord, Bandwidth, Aircall, Keeper, WorkOS, FullStory, Sentry, LaunchDarkly, Render, Confluent.

Cite this

36 vendor-reported incidents started on 2021-05-04 (UTC) across 25 vendors, 12 labelled major or critical by the vendor.

Title: Outages on May 4, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-05-04 00:00 UTC
URL: https://rewindex.com/outages/2021-05-04

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