Outages by dayMay 11, 2021

Outages on May 11, 2021

UTC day 2021-05-11 (May 11, 2021, 00:00 to May 11, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

30incidents started

11labelled major or critical

21vendors with a new incident

7still open from earlier days

By vendor label: Critical 7 · Major 4 · Minor 10 · No impact listed 9 · 10 maintenance

Incidents started this day 30

Vendor	Incident	Impact	Started	Resolved	Status
Firebolt	Logging into FIrebolt may fail	Critical	07:04	07:52 (48 min)	resolved
Hotjar	Disruption to processing of background tasks.	Critical	10:24	16:09 (5.8 h)	resolved
Squarespace	CSS rendering issues	Critical	14:38	15:02 (24 min)	resolved
Xero	Xero Central Is Down	Critical	21:29	May 12, 2021, 03:57 (6.5 h)	resolved
BigCommerce	Issues With Help Center	Critical	21:32	May 12, 2021, 01:12 (3.7 h)	resolved
Gusto	Due to a global Salesforce outage, chat and email systems are temporarily down.	Critical	21:46	May 12, 2021, 15:44 (18 h)	resolved
SparkPost	SparkPost Support Ticketing Platform - Major Outage	Critical	23:25	May 12, 2021, 01:02 (1.6 h)	resolved
Bitbucket	Issues with Pull Request	Major	06:42	10:35 (3.9 h)	resolved
Scaleway	[Hosting] Email delivery issue	Major	10:08	May 14, 2021, 18:30 (3 d)	resolved
Red Hat (incl. Quay.io)	Intermittent errors on Customer Portal Search	Major	16:56	May 12, 2021, 23:21 (30 h)	resolved
LaunchDarkly	Responses with missing CORS headers were returned to browser clients starting around 9am PT this morning	Major	18:09	18:20 (11 min)	resolved
Sinch	Delivery issue Telcel Mexico	Minor	00:09	02:11 (2.0 h)	resolved
Segment	Personas Realtime Compute Delays	Minor	04:15	08:15 (4.0 h)	resolved
Scaleway	UCEprotect blacklist our AS	Minor	06:41	May 18, 2021, 09:41 (7 d)	resolved
Xero	Xero Tax (UK) is unavailable for some users	Minor	10:42	13:07 (2.4 h)	resolved
Keeper	Intermittent error when editing/creating new records	Minor	13:24	14:06 (42 min)	resolved
Contentful	Errors while trying to create entries	Minor	15:45	16:28 (43 min)	resolved
Twilio	SMS Delivery Report Delays when sending to Peru Claro Network	Minor	16:34	20:52 (4.3 h)	resolved
MongoDB Atlas	MongoDB Atlas: Blank page when creating a new cluster or modifying an existing cluster	Minor	17:26	18:24 (58 min)	resolved
Scaleway	[WEBHOSTING] Platform issue	Minor	18:26	May 19, 2021, 08:25 (8 d)	resolved
Braze	Delayed Support Services	Minor	22:40	23:52 (1.2 h)	resolved
Sinch	Delivery issue Telcel Mexico	No impact listed	07:44	11:48 (4.1 h)	resolved
Canva	Image effects issues with background images	No impact listed	09:16	14:45 (5.5 h)	resolved
Scaleway	[DC3] RPN Switch reload	No impact listed	12:14	12:14 (0 min)	resolved
Twilio	Domestic SMS Delivery Delays to All Egypt Networks	No impact listed	13:44	13:44 (0 min)	resolved
Twilio	Emergency Address Validation Requests Failed	No impact listed	13:51	13:51 (0 min)	resolved
InfluxData (InfluxDB Cloud)	During routine scale out procedure users encountered read errors.	No impact listed	16:07	16:07 (0 min)	resolved
Twilio	Requests to Conference and Queue Resources Returning 500s	No impact listed	17:27	18:09 (42 min)	resolved
Bugsnag	Processing delays for Javascript events	No impact listed	20:58	21:40 (42 min)	resolved
MongoDB Atlas	Partial Degradation - MongoDB Support Portal	No impact listed	22:17	May 12, 2021, 04:29 (6.2 h)	resolved

Still open from earlier days 7

Vendor	Incident	Impact	Started	Resolved	Status
Expo	iOS Build Service Partial Outage	Major	May 10, 2021, 21:36	13:35 (16 h)	resolved
Sinch	Service Notification - Etisalat Egypt	Minor	May 9, 2021, 07:58	May 13, 2021, 18:13 (4 d)	resolved
Scaleway	[Webhosting] WEB hostings email instabilities	Minor	May 10, 2021, 06:12	07:28 (25 h)	resolved
Lever	Scheduled emails not sending as expected	Minor	May 10, 2021, 19:46	22:33 (27 h)	resolved
Twilio	SMS Delivery Delays to the Orange & Tigo Network in the Democratic Republic of the Congo	Minor	May 10, 2021, 21:34	07:40 (10 h)	resolved
Mux	Incomplete data in Delivery Usage API for 2021-04-26 20:31 to 2021-05-03 20:10 UTC	No impact listed	May 4, 2021, 21:15	May 13, 2021, 12:13 (9 d)	resolved
Opsgenie	Notification Analytics report is missing data between April 9th and May 5th, 2021	No impact listed	May 7, 2021, 11:10	May 12, 2021, 22:17 (5 d)	resolved

Maintenance 10

Vendor	Incident	Impact	Started	Resolved	Status
Twilio	[Scheduled] Mexico SMS Carrier Maintenance - Telcel	Maintenance	04:59	08:29 (3.5 h)	resolved
Sinch	[Scheduled] External Maintenance - Sprint US	Maintenance	05:00	13:30 (8.5 h)	resolved
Twilio	[Scheduled] Mexico SMS Carrier Maintenance - AT&T Mexico	Maintenance	05:00	11:00 (6.0 h)	resolved
Twilio	[Scheduled] Brazil SMS Carrier Maintenance - Claro	Maintenance	05:00	08:20 (3.3 h)	resolved
Sinch	[Scheduled] WhatsApp Routine Maintenance - EU	Maintenance	08:00	09:00 (1.0 h)	resolved
Sinch	[Scheduled] Sinch Planned Maintenance: MMS	Maintenance	08:01	10:00 (2.0 h)	resolved
Scaleway	[Scheduled] [DC5] Room 1 - Maintenance and testing on our cooling system	Maintenance	08:15	11:15 (3.0 h)	resolved
Sinch	[Scheduled] WhatsApp Routine Maintenance - US	Maintenance	10:00	11:00 (1.0 h)	resolved
Twilio	[Scheduled] Russian Federation SMS Carrier Maintenance - Beeline(VimpelCom) Russian Federation	Maintenance	20:00	23:00 (3.0 h)	resolved
Lever	[Scheduled] Scheduled maintenance	Maintenance	23:00	May 12, 2021, 07:00 (8.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Firebolt, Hotjar, Squarespace, Xero, BigCommerce, Gusto, SparkPost, Bitbucket, Scaleway, Red Hat (incl. Quay.io), LaunchDarkly, Sinch.

Cite this

30 vendor-reported incidents started on 2021-05-11 (UTC) across 21 vendors, 11 labelled major or critical by the vendor.

Title: Outages on May 11, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-05-11 00:00 UTC
URL: https://rewindex.com/outages/2021-05-11

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