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Firebolt: Logging into FIrebolt may fail

Impact: criticalStatus: resolvedStarted Resolved (48 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Firebolt reported a critical login outage affecting direct and JDBC logins from 2021-05-11 07:04 UTC to 2021-05-11 07:52 UTC, lasting 48 min. Login attempts had high failure rates; customers were advised to retry, while all other functionality remained operational. Firebolt confirmed logins were fully functional at resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APIFirebolt Components - APIFirebolt Components - Web ApplicationWeb Application

Timeline of updates

  1. identified

    We’re experiencing an issue that causes high failure rates when attempting to log into Firebolt, either directly or through JDBC. If you run into a failed login attempt, please retry. Except for the login mechanism, all other aspects are fully functional. We are looking into it and will update once the issue is resolved.

  2. resolved

    The issue has been resolved and logins are now fully functional.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Firebolt profile · Recent Firebolt incidents · Markdown · JSON