Changes / Firebolt / Logging into FIrebolt may fail
Firebolt: Critical incident: Logging into FIrebolt may fail
Summary
Firebolt reported a critical login outage affecting direct and JDBC logins from 2021-05-11 07:04 UTC to 2021-05-11 07:52 UTC, lasting 48 min. Login attempts had high failure rates; customers were advised to retry, while all other functionality remained operational. Firebolt confirmed logins were fully functional at resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Logging into FIrebolt may fail
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2021-05-11 07:04 UTC
Before: not present
After: 2021-05-11 07:52 UTC
Before: not present
After: API, Firebolt Components - API, Firebolt Components - Web Application, Web Application
Before: not present
After: We’re experiencing an issue that causes high failure rates when attempting to log into Firebolt, either directly or through JDBC. If you run into a failed login attempt, please retry. Except for the login mechanism, all other aspects are fully functional.
We are looking into it and will update once the issue is resolved.
Before: not present
After: The issue has been resolved and logins are now fully functional.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Logging into FIrebolt may fail (this change) Firebolt reported a critical login outage affecting direct and JDBC logins from 2021-05-11 07:04 UTC to 2021-05-11 07:52 UTC, lasting 48 min. Login attempts had high failure rates; customers were advised to retry, while all other functionality remained operational. Firebolt confirmed logins were fully functional at resolution. | Major incident |