# Firebolt: Critical incident: Logging into FIrebolt may fail

**Summary:** Firebolt reported a critical login outage affecting direct and JDBC logins from 2021-05-11 07:04 UTC to 2021-05-11 07:52 UTC, lasting 48 min. Login attempts had high failure rates; customers were advised to retry, while all other functionality remained operational. Firebolt confirmed logins were fully functional at resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-05-11 07:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/916q9pp26lkq](https://stspg.io/916q9pp26lkq)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)
- Versions: before (none: first archived) → after incident\_version:147/gywlrlyqbpn7@57d443fddb50
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Logging into FIrebolt may fail
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-05-11 07:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-05-11 07:52 UTC
```

**6. Added: Affected components**

```diff
+ API, Firebolt Components - API, Firebolt Components - Web Application, Web Application
```

**7. Added: Update** (identified) · 2021-05-11 07:04 UTC

```diff
+ We’re experiencing an issue that causes high failure rates when attempting to log into Firebolt, either directly or through JDBC. If you run into a failed login attempt, please retry. Except for the login mechanism, all other aspects are fully functional. We are looking into it and will update once the issue is resolved.
```

**8. Added: Update** (resolved) · 2021-05-11 07:52 UTC

```diff
+ The issue has been resolved and logins are now fully functional.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-05-11 07:04 UTC | Critical incident: Logging into FIrebolt may fail (this change) | outage |

All Firebolt changes: [timeline](https://rewindex.com/company/firebolt/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/if6102251717a41 · Markdown: https://rewindex.com/change/if6102251717a41.md · JSON: https://rewindex.com/api/v1/changes/if6102251717a41 · Generated 2026-10-18T03:55:54.166Z