# Firebolt: Logging into FIrebolt may fail

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2021-05-11 07:04 UTC · Resolved: 2021-05-11 07:52 UTC · Duration: 48 min
- Updates: 2 · Affected components: API, Firebolt Components - API, Firebolt Components - Web Application, Web Application
- [Vendor status page: https://stspg.io/916q9pp26lkq](https://stspg.io/916q9pp26lkq)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)

## Summary

Firebolt reported a critical login outage affecting direct and JDBC logins from 2021-05-11 07:04 UTC to 2021-05-11 07:52 UTC, lasting 48 min. Login attempts had high failure rates; customers were advised to retry, while all other functionality remained operational. Firebolt confirmed logins were fully functional at resolution. _(machine-written, sol)_
## Timeline of updates

- **identified** 2021-05-11 07:04 UTC: We’re experiencing an issue that causes high failure rates when attempting to log into Firebolt, either directly or through JDBC. If you run into a failed login attempt, please retry. Except for the login mechanism, all other aspects are fully functional. We are looking into it and will update once the issue is resolved.
- **resolved** 2021-05-11 07:52 UTC: The issue has been resolved and logins are now fully functional.

## Rewindex changes for this incident

- 2021-05-11 07:04 UTC: [Critical incident: Logging into FIrebolt may fail](https://rewindex.com/change/if6102251717a41.md)


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Canonical: https://rewindex.com/company/firebolt/incidents/gywlrlyqbpn7 · Markdown: https://rewindex.com/company/firebolt/incidents/gywlrlyqbpn7.md · JSON: https://rewindex.com/api/v1/companies/firebolt/incidents/gywlrlyqbpn7 · Generated 2026-10-18T09:41:24.265Z