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CompaniesBigCommerceMonthly reportsMay 2021

BigCommerce in May 2021: incidents, uptime and changes

6incidents posted
1labelled major or critical
99.50%free of major/critical
99.21%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 3 h 40 min, incident time 5 h 49 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Minor 3 · No impact listed 2

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Issues With Help CenterCritical3.7 hresolved05-11

Other incidents 5

IncidentImpactStartedDurationStatusDay
Issue with Products View pageMinor1.0 hresolved05-03
Delayed transactional and order notification emailsNo impact listed2 minresolved05-13
Degraded performance with API requestMinor47 minresolved05-19
Degraded Performance Processing PaymentsMinor21 minresolved05-22
Issue Processing PaymentsNo impact listed0 minresolved05-23

Cite this

BigCommerce posted 6 status incidents in May 2021 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in May 2021
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2021/05

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