# BigCommerce in May 2021: incidents, uptime and changes

> BigCommerce in May 2021: 6 incidents on its status page (1 major or critical), 99.50% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2021/05
Last updated: 2021-06-01T00:00:00Z

- Incidents posted: 6 (major/critical: 1) · Maintenance: 0
- By vendor impact label: critical 1, minor 3, none 2
- Uptime (vendor-reported): 99.50% free of major/critical incidents, 99.21% free of any incident; outage time 3 h 40 min, incident time 5 h 49 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2021](https://rewindex.com/company/bigcommerce/2021/04.md) · Next: [June 2021](https://rewindex.com/company/bigcommerce/2021/06.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issues With Help Center](https://rewindex.com/company/bigcommerce/incidents/wsv7m8nnx15j.md) | critical | 2021-05-11 21:32 UTC | 2021-05-12 01:12 UTC | 3.7 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issue with Products View page](https://rewindex.com/company/bigcommerce/incidents/tyq4m0grd634.md) | minor | 2021-05-03 16:31 UTC | 2021-05-03 17:32 UTC | 1.0 h | resolved |
| [Issues With Help Center](https://rewindex.com/company/bigcommerce/incidents/wsv7m8nnx15j.md) | critical | 2021-05-11 21:32 UTC | 2021-05-12 01:12 UTC | 3.7 h | resolved |
| [Delayed transactional and order notification emails](https://rewindex.com/company/bigcommerce/incidents/2h6p58n758p5.md) | none | 2021-05-13 03:42 UTC | 2021-05-13 03:44 UTC | 2 min | resolved |
| [Degraded performance with API request](https://rewindex.com/company/bigcommerce/incidents/q811plz99t45.md) | minor | 2021-05-19 13:49 UTC | 2021-05-19 14:36 UTC | 47 min | resolved |
| [Degraded Performance Processing Payments](https://rewindex.com/company/bigcommerce/incidents/yp53jn53fcfd.md) | minor | 2021-05-22 07:16 UTC | 2021-05-22 07:37 UTC | 21 min | resolved |
| [Issue Processing Payments](https://rewindex.com/company/bigcommerce/incidents/19h18ys4svn2.md) | none | 2021-05-23 12:59 UTC | 2021-05-23 12:59 UTC | 0 min | resolved |

## Cite this

BigCommerce posted 6 status incidents in May 2021 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2021/05
- Citation: BigCommerce, “BigCommerce in May 2021” (2021-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2021/05 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in May 2021 (2021-05-01)](https://rewindex.com/company/bigcommerce/2021/05)`


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Canonical: https://rewindex.com/company/bigcommerce/2021/05 · Markdown: https://rewindex.com/company/bigcommerce/2021/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:01:13.601Z