Outages by dayMay 12, 2021

Outages on May 12, 2021

UTC day 2021-05-12 (May 12, 2021, 00:00 to May 12, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

31incidents started

6labelled major or critical

20vendors with a new incident

11still open from earlier days

By vendor label: Critical 1 · Major 5 · Minor 20 · No impact listed 5 · 12 maintenance

Incidents started this day 31

Vendor	Incident	Impact	Started	Resolved	Status
Monday.com	Identified the issue affecting our SSO (SAML) login flow	Critical	10:19	11:58 (1.6 h)	resolved
InfluxData (InfluxDB Cloud)	Elevated errors rates for queries in EU Central	Major	12:14	14:00 (1.8 h)	resolved
Bandwidth	Toll Free Activation Delays	Major	15:02	20:39 (5.6 h)	resolved
Confluent	Partial outage in Confluent Cloud in Azure/eastus2	Major	17:16	19:12 (1.9 h)	resolved
Elastic Cloud	Azure Virginia connectivity issues	Major	17:52	20:06 (2.2 h)	resolved
Xero	Some users experiencing slowness in Xero	Major	23:50	May 13, 2021, 04:20 (4.5 h)	resolved
LaunchDarkly	codereferences api requests are timing out	Minor	00:09	00:46 (37 min)	resolved
Canva	Users are getting error 500 when accessing the Canva website	Minor	01:48	02:16 (28 min)	resolved
Twilio	SMS Delivery Delay To China Over Pre-Registered Template	Minor	02:56	05:00 (2.1 h)	resolved
Render	Delay in provisioning TLS certificates for new services	Minor	05:20	06:22 (1.0 h)	resolved
New Relic	AWS Metric Streams UI Delays for EU Region	Minor	05:31	07:54 (2.4 h)	resolved
Sinch	Sinch Incident - Degradation to V-SMS services	Minor	11:51	15:51 (4.0 h)	resolved
Semaphore	Delays in pipeline processing	Minor	11:52	13:48 (1.9 h)	resolved
Scaleway	[DC3] RPN switch issue in DC3 Room 43 Rack E11	Minor	12:15	13:56 (1.7 h)	resolved
Twilio	Usage Report Delays for Programmable Wireless	Minor	15:33	22:46 (7.2 h)	resolved
Sinch	Delivery issue Brazil - Claro	Minor	15:57	20:20 (4.4 h)	resolved
Smartsheet	Workflow automation delays for integrated services	Minor	17:13	May 13, 2021, 11:06 (18 h)	resolved
Twilio	SMS Delivery Delays to US Cellular One from Shortcodes and Longcodes	Minor	17:23	May 13, 2021, 12:13 (19 h)	resolved
New Relic	APM Data Delays in the US Region	Minor	17:35	19:27 (1.9 h)	resolved
Twilio	Verify Usage Logs Timing Out in Console	Minor	18:49	May 13, 2021, 01:47 (7.0 h)	resolved
New Relic	FSO UI Delays for EU Region	Minor	19:26	19:50 (24 min)	resolved
Twilio	Messaging Insights Show Incorrect Aggregations	Minor	20:17	May 14, 2021, 21:27 (2 d)	resolved
Sinch	Delivery Issue Iraq - Asiacell	Minor	20:41	May 13, 2021, 18:11 (22 h)	resolved
Wasabi	Possible performance issues in the US-EAST-1 region	Minor	22:46	23:11 (25 min)	resolved
Twilio	SMS Delivery Delays to the T-Mobile Network in United States	Minor	23:12	May 13, 2021, 02:12 (3.0 h)	resolved
Twilio	SMS Delivery Delays to the Kcell Network in Kazakhstan	Minor	23:52	May 13, 2021, 02:31 (2.6 h)	resolved
Bugsnag	Event processing delays	No impact listed	11:34	12:49 (1.3 h)	resolved
Sentry	Subscription and Billing Temporarily Unavailable	No impact listed	16:10	17:50 (1.7 h)	resolved
Matillion	Customers may have experienced issues when attempting to login or signup	No impact listed	17:23	17:23 (0 min)	resolved
Linode (Akamai)	Connectivity Issues - EU-West (London)	No impact listed	18:24	20:48 (2.4 h)	resolved
Twilio	Automated Alert: Minimal Customer Impact	No impact listed	22:25	22:30 (5 min)	resolved

Still open from earlier days 11

Vendor	Incident	Impact	Started	Resolved	Status
Xero	Xero Central Is Down	Critical	May 11, 2021, 21:29	03:57 (6.5 h)	resolved
BigCommerce	Issues With Help Center	Critical	May 11, 2021, 21:32	01:12 (3.7 h)	resolved
Gusto	Due to a global Salesforce outage, chat and email systems are temporarily down.	Critical	May 11, 2021, 21:46	15:44 (18 h)	resolved
SparkPost	SparkPost Support Ticketing Platform - Major Outage	Critical	May 11, 2021, 23:25	01:02 (1.6 h)	resolved
Scaleway	[Hosting] Email delivery issue	Major	May 11, 2021, 10:08	May 14, 2021, 18:30 (3 d)	resolved
Red Hat (incl. Quay.io)	Intermittent errors on Customer Portal Search	Major	May 11, 2021, 16:56	23:21 (30 h)	resolved
Sinch	Service Notification - Etisalat Egypt	Minor	May 9, 2021, 07:58	May 13, 2021, 18:13 (4 d)	resolved
Scaleway	UCEprotect blacklist our AS	Minor	May 11, 2021, 06:41	May 18, 2021, 09:41 (7 d)	resolved
Scaleway	[WEBHOSTING] Platform issue	Minor	May 11, 2021, 18:26	May 19, 2021, 08:25 (8 d)	resolved
Opsgenie	Notification Analytics report is missing data between April 9th and May 5th, 2021	No impact listed	May 7, 2021, 11:10	22:17 (5 d)	resolved
MongoDB Atlas	Partial Degradation - MongoDB Support Portal	No impact listed	May 11, 2021, 22:17	04:29 (6.2 h)	resolved

Maintenance 12

Vendor	Incident	Impact	Started	Resolved	Status
Twilio	[Scheduled] Portugal SMS Carrier Partner Maintenance	Maintenance	00:00	01:00 (1.0 h)	resolved
Buildkite	[Scheduled] New outbound IP addresses	Maintenance	01:00	01:30 (30 min)	resolved
Linode (Akamai)	[Scheduled] Scheduled Network Maintenance - CA-Central (Toronto)	Maintenance	04:00	07:00 (3.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - AT&T US	Maintenance	04:00	11:00 (7.0 h)	resolved
Sinch	[Scheduled] External Maintenance - AT&T - US	Maintenance	04:01	11:00 (7.0 h)	resolved
Twilio	[Scheduled] New Zealand SMS Carrier Maintenance-Spark Mobile	Maintenance	10:00	14:00 (4.0 h)	resolved
Dropbox Sign	[Scheduled] HelloSign for Salesforce v4.24 Push Upgrade (Sandbox\|Production Orgs)	Maintenance	12:00	14:00 (2.0 h)	resolved
Linode (Akamai)	[Scheduled] Scheduled Network Maintenance - AP-West (Mumbai)	Maintenance	19:00	22:00 (3.0 h)	resolved
Twilio	[Scheduled] Russian Federation SMS Carrier Maintenance - Tele2 Russian Federation	Maintenance	20:00	May 13, 2021, 00:00 (4.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Megafon Russia	Maintenance	20:00	May 13, 2021, 00:00 (4.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound SMS towards South Africa phone numbers	Maintenance	22:00	May 13, 2021, 06:00 (8.0 h)	resolved
Lever	[Scheduled] Scheduled maintenance	Maintenance	23:00	May 13, 2021, 07:00 (8.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Monday.com, InfluxData (InfluxDB Cloud), Bandwidth, Confluent, Elastic Cloud, Xero, LaunchDarkly, Canva, Twilio, Render, New Relic, Sinch.

Cite this

31 vendor-reported incidents started on 2021-05-12 (UTC) across 20 vendors, 6 labelled major or critical by the vendor.

Title: Outages on May 12, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-05-12 00:00 UTC
URL: https://rewindex.com/outages/2021-05-12

All days Outage events Markdown