# Outages on May 12, 2021 (UTC)

> 31 incidents started on May 12, 2021 (UTC) on the status pages Rewindex archives, 6 labelled major or critical by the vendor (Monday.com, InfluxData (InfluxDB Cloud), Bandwidth); 11 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2021-05-12
Last updated: 2021-05-14T21:27:00Z

- Incidents started: 31 (major/critical: 6, other: 25) across 20 vendors
- Still open from earlier days: 11 · Maintenance windows: 12 · Detected outage events: 0
- By vendor impact label: critical 1, major 5, minor 20, none 5
- Previous day with incidents: [2021-05-11](https://rewindex.com/outages/2021-05-11.md) · Next: [2021-05-13](https://rewindex.com/outages/2021-05-13.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Monday.com](https://rewindex.com/company/monday-com.md) | [Identified the issue affecting our SSO (SAML) login flow](https://rewindex.com/company/monday-com/incidents/v4cn04t1ksdt.md) | critical | 2021-05-12 10:19 UTC | 2021-05-12 11:58 UTC | resolved |
| [InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md) | [Elevated errors rates for queries in EU Central](https://rewindex.com/company/influxdata/incidents/wjtq9ww0t4sl.md) | major | 2021-05-12 12:14 UTC | 2021-05-12 14:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [Toll Free Activation Delays](https://rewindex.com/company/bandwidth/incidents/7nbgm5qcz7cr.md) | major | 2021-05-12 15:02 UTC | 2021-05-12 20:39 UTC | resolved |
| [Confluent](https://rewindex.com/company/confluent.md) | [Partial outage in Confluent Cloud in Azure/eastus2](https://rewindex.com/company/confluent/incidents/5jh3pdvkvcnr.md) | major | 2021-05-12 17:16 UTC | 2021-05-12 19:12 UTC | resolved |
| [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md) | [Azure Virginia connectivity issues](https://rewindex.com/company/elastic-cloud/incidents/s1wlw33nlqqz.md) | major | 2021-05-12 17:52 UTC | 2021-05-12 20:06 UTC | resolved |
| [Xero](https://rewindex.com/company/xero.md) | [Some users experiencing slowness in Xero](https://rewindex.com/company/xero/incidents/w1kx90504z5w.md) | major | 2021-05-12 23:50 UTC | 2021-05-13 04:20 UTC | resolved |
| [LaunchDarkly](https://rewindex.com/company/launchdarkly.md) | [codereferences api requests are timing out](https://rewindex.com/company/launchdarkly/incidents/1wr3041yp9nm.md) | minor | 2021-05-12 00:09 UTC | 2021-05-12 00:46 UTC | resolved |
| [Canva](https://rewindex.com/company/canva.md) | [Users are getting error 500 when accessing the Canva website](https://rewindex.com/company/canva/incidents/19srjzvgqbg4.md) | minor | 2021-05-12 01:48 UTC | 2021-05-12 02:16 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delay To China Over Pre-Registered Template](https://rewindex.com/company/twilio/incidents/h09z5mn3f7b6.md) | minor | 2021-05-12 02:56 UTC | 2021-05-12 05:00 UTC | resolved |
| [Render](https://rewindex.com/company/render.md) | [Delay in provisioning TLS certificates for new services](https://rewindex.com/company/render/incidents/f7jqfhbql93b.md) | minor | 2021-05-12 05:20 UTC | 2021-05-12 06:22 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [AWS Metric Streams UI Delays for EU Region](https://rewindex.com/company/new-relic/incidents/rdqrm9qyld9d.md) | minor | 2021-05-12 05:31 UTC | 2021-05-12 07:54 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Sinch Incident - Degradation to V-SMS services](https://rewindex.com/company/sinch/incidents/tx59lq4p3y8d.md) | minor | 2021-05-12 11:51 UTC | 2021-05-12 15:51 UTC | resolved |
| [Semaphore](https://rewindex.com/company/semaphore.md) | [Delays in pipeline processing](https://rewindex.com/company/semaphore/incidents/dd0rxmbq2nt5.md) | minor | 2021-05-12 11:52 UTC | 2021-05-12 13:48 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[DC3\] RPN switch issue in DC3 Room 43 Rack E11](https://rewindex.com/company/scaleway/incidents/jzgy6fnkkv6g.md) | minor | 2021-05-12 12:15 UTC | 2021-05-12 13:56 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Usage Report Delays for Programmable Wireless](https://rewindex.com/company/twilio/incidents/k02b9dt99t7t.md) | minor | 2021-05-12 15:33 UTC | 2021-05-12 22:46 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Delivery issue Brazil - Claro](https://rewindex.com/company/sinch/incidents/xv63r1hpb2gg.md) | minor | 2021-05-12 15:57 UTC | 2021-05-12 20:20 UTC | resolved |
| [Smartsheet](https://rewindex.com/company/smartsheet.md) | [Workflow automation delays for integrated services](https://rewindex.com/company/smartsheet/incidents/30f16w10y6nl.md) | minor | 2021-05-12 17:13 UTC | 2021-05-13 11:06 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to US Cellular One from Shortcodes and Longcodes](https://rewindex.com/company/twilio/incidents/ckj6xnys9tn6.md) | minor | 2021-05-12 17:23 UTC | 2021-05-13 12:13 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [APM Data Delays in the US Region](https://rewindex.com/company/new-relic/incidents/jgwclrj6cys8.md) | minor | 2021-05-12 17:35 UTC | 2021-05-12 19:27 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Verify Usage Logs Timing Out in Console](https://rewindex.com/company/twilio/incidents/6bpgtnqbv2bz.md) | minor | 2021-05-12 18:49 UTC | 2021-05-13 01:47 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [FSO UI Delays for EU Region](https://rewindex.com/company/new-relic/incidents/k2d93zzw34f4.md) | minor | 2021-05-12 19:26 UTC | 2021-05-12 19:50 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Messaging Insights Show Incorrect Aggregations](https://rewindex.com/company/twilio/incidents/cb5xc2p79djr.md) | minor | 2021-05-12 20:17 UTC | 2021-05-14 21:27 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Delivery Issue Iraq - Asiacell](https://rewindex.com/company/sinch/incidents/50khb4qkf84r.md) | minor | 2021-05-12 20:41 UTC | 2021-05-13 18:11 UTC | resolved |
| [Wasabi](https://rewindex.com/company/wasabi.md) | [Possible performance issues in the US-EAST-1 region](https://rewindex.com/company/wasabi/incidents/mxx5lc71rld3.md) | minor | 2021-05-12 22:46 UTC | 2021-05-12 23:11 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to the T-Mobile Network in United States](https://rewindex.com/company/twilio/incidents/srxwh1gvbfwp.md) | minor | 2021-05-12 23:12 UTC | 2021-05-13 02:12 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to the Kcell Network in Kazakhstan](https://rewindex.com/company/twilio/incidents/sf9lw8qhttdn.md) | minor | 2021-05-12 23:52 UTC | 2021-05-13 02:31 UTC | resolved |
| [Bugsnag](https://rewindex.com/company/bugsnag.md) | [Event processing delays](https://rewindex.com/company/bugsnag/incidents/gf0w2r01dc6p.md) | none | 2021-05-12 11:34 UTC | 2021-05-12 12:49 UTC | resolved |
| [Sentry](https://rewindex.com/company/sentry.md) | [Subscription and Billing Temporarily Unavailable](https://rewindex.com/company/sentry/incidents/3xcvskyv0k55.md) | none | 2021-05-12 16:10 UTC | 2021-05-12 17:50 UTC | resolved |
| [Matillion](https://rewindex.com/company/matillion.md) | [Customers may have experienced issues when attempting to login or signup](https://rewindex.com/company/matillion/incidents/r5fgr45c48dc.md) | none | 2021-05-12 17:23 UTC | 2021-05-12 17:23 UTC | resolved |
| [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [Connectivity Issues - EU-West (London)](https://rewindex.com/company/linode-akamai/incidents/yj0kxvtyctrt.md) | none | 2021-05-12 18:24 UTC | 2021-05-12 20:48 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Automated Alert: Minimal Customer Impact](https://rewindex.com/company/twilio/incidents/ypbdz17k62k3.md) | none | 2021-05-12 22:25 UTC | 2021-05-12 22:30 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Xero](https://rewindex.com/company/xero.md) | [Xero Central Is Down](https://rewindex.com/company/xero/incidents/wwhynylpzfvb.md) | critical | 2021-05-11 21:29 UTC | 2021-05-12 03:57 UTC | resolved |
| [BigCommerce](https://rewindex.com/company/bigcommerce.md) | [Issues With Help Center](https://rewindex.com/company/bigcommerce/incidents/wsv7m8nnx15j.md) | critical | 2021-05-11 21:32 UTC | 2021-05-12 01:12 UTC | resolved |
| [Gusto](https://rewindex.com/company/gusto.md) | [Due to a global Salesforce outage, chat and email systems are temporarily down.](https://rewindex.com/company/gusto/incidents/kv3v84kptj80.md) | critical | 2021-05-11 21:46 UTC | 2021-05-12 15:44 UTC | resolved |
| [SparkPost](https://rewindex.com/company/sparkpost.md) | [SparkPost Support Ticketing Platform - Major Outage](https://rewindex.com/company/sparkpost/incidents/483w7w3jmhm3.md) | critical | 2021-05-11 23:25 UTC | 2021-05-12 01:02 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[Hosting\] Email delivery issue](https://rewindex.com/company/scaleway/incidents/z1q640zrzc65.md) | major | 2021-05-11 10:08 UTC | 2021-05-14 18:30 UTC | resolved |
| [Red Hat (incl. Quay.io)](https://rewindex.com/company/red-hat.md) | [Intermittent errors on Customer Portal Search](https://rewindex.com/company/red-hat/incidents/c2dvgs7lssx1.md) | major | 2021-05-11 16:56 UTC | 2021-05-12 23:21 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Service Notification - Etisalat Egypt](https://rewindex.com/company/sinch/incidents/53pzpfh2w4s3.md) | minor | 2021-05-09 07:58 UTC | 2021-05-13 18:13 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [UCEprotect blacklist our AS](https://rewindex.com/company/scaleway/incidents/7yhgwblnd4qt.md) | minor | 2021-05-11 06:41 UTC | 2021-05-18 09:41 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[WEBHOSTING\] Platform issue](https://rewindex.com/company/scaleway/incidents/3ydm6bb0608m.md) | minor | 2021-05-11 18:26 UTC | 2021-05-19 08:25 UTC | resolved |
| [Opsgenie](https://rewindex.com/company/opsgenie.md) | [Notification Analytics report is missing data between April 9th and May 5th, 2021](https://rewindex.com/company/opsgenie/incidents/8dtsfmc8vj7c.md) | none | 2021-05-07 11:10 UTC | 2021-05-12 22:17 UTC | resolved |
| [MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md) | [Partial Degradation - MongoDB Support Portal](https://rewindex.com/company/mongodb-atlas/incidents/hc1dydvxy04t.md) | none | 2021-05-11 22:17 UTC | 2021-05-12 04:29 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Portugal SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/sx334bjndhjt.md) | maintenance | 2021-05-12 00:00 UTC | 2021-05-12 01:00 UTC | resolved |
| [Buildkite](https://rewindex.com/company/buildkite.md) | [\[Scheduled\] New outbound IP addresses](https://rewindex.com/company/buildkite/incidents/jf0pb6tqr4jh.md) | maintenance | 2021-05-12 01:00 UTC | 2021-05-12 01:30 UTC | resolved |
| [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [\[Scheduled\] Scheduled Network Maintenance - CA-Central (Toronto)](https://rewindex.com/company/linode-akamai/incidents/j2r7zt2tx93t.md) | maintenance | 2021-05-12 04:00 UTC | 2021-05-12 07:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Maintenance - AT&T US](https://rewindex.com/company/twilio/incidents/c34d4cf0frld.md) | maintenance | 2021-05-12 04:00 UTC | 2021-05-12 11:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - AT&T - US](https://rewindex.com/company/sinch/incidents/4r4hx7bcm9d2.md) | maintenance | 2021-05-12 04:01 UTC | 2021-05-12 11:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] New Zealand SMS Carrier Maintenance-Spark Mobile](https://rewindex.com/company/twilio/incidents/7cwvqy8dwjpv.md) | maintenance | 2021-05-12 10:00 UTC | 2021-05-12 14:00 UTC | resolved |
| [Dropbox Sign](https://rewindex.com/company/dropbox-sign.md) | [\[Scheduled\] HelloSign for Salesforce v4.24 Push Upgrade (Sandbox\|Production Orgs)](https://rewindex.com/company/dropbox-sign/incidents/67lzyxkwbtv7.md) | maintenance | 2021-05-12 12:00 UTC | 2021-05-12 14:00 UTC | resolved |
| [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [\[Scheduled\] Scheduled Network Maintenance - AP-West (Mumbai)](https://rewindex.com/company/linode-akamai/incidents/j6kd90lr2k8b.md) | maintenance | 2021-05-12 19:00 UTC | 2021-05-12 22:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Russian Federation SMS Carrier Maintenance - Tele2 Russian Federation](https://rewindex.com/company/twilio/incidents/zvq45kqwzfdb.md) | maintenance | 2021-05-12 20:00 UTC | 2021-05-13 00:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Russia SMS Carrier Maintenance - Megafon Russia](https://rewindex.com/company/twilio/incidents/s0gb5x8b9dm8.md) | maintenance | 2021-05-12 20:00 UTC | 2021-05-13 00:00 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound SMS towards South Africa phone numbers](https://rewindex.com/company/plivo/incidents/cc6q8v7b7vp8.md) | maintenance | 2021-05-12 22:00 UTC | 2021-05-13 06:00 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [\[Scheduled\] Scheduled maintenance](https://rewindex.com/company/lever/incidents/7r2ktthz0r6c.md) | maintenance | 2021-05-12 23:00 UTC | 2021-05-13 07:00 UTC | resolved |

## Cite this

31 vendor-reported incidents started on 2021-05-12 (UTC) across 20 vendors, 6 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2021-05-12
- Citation: Rewindex daily outage roundup, “Outages on May 12, 2021” (2021-05-12 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2021-05-12 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on May 12, 2021 (2021-05-12)](https://rewindex.com/outages/2021-05-12)`


---
Canonical: https://rewindex.com/outages/2021-05-12 · Markdown: https://rewindex.com/outages/2021-05-12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:01:38.048Z