# Outages on May 11, 2021 (UTC)

> 30 incidents started on May 11, 2021 (UTC) on the status pages Rewindex archives, 11 labelled major or critical by the vendor (Firebolt, Hotjar, Squarespace); 7 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2021-05-11
Last updated: 2021-05-18T18:26:00Z

- Incidents started: 30 (major/critical: 11, other: 19) across 21 vendors
- Still open from earlier days: 7 · Maintenance windows: 10 · Detected outage events: 0
- By vendor impact label: critical 7, major 4, minor 10, none 9
- Previous day with incidents: [2021-05-10](https://rewindex.com/outages/2021-05-10.md) · Next: [2021-05-12](https://rewindex.com/outages/2021-05-12.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Firebolt](https://rewindex.com/company/firebolt.md) | [Logging into FIrebolt may fail](https://rewindex.com/company/firebolt/incidents/gywlrlyqbpn7.md) | critical | 2021-05-11 07:04 UTC | 2021-05-11 07:52 UTC | resolved |
| [Hotjar](https://rewindex.com/company/hotjar.md) | [Disruption to processing of background tasks.](https://rewindex.com/company/hotjar/incidents/8800gvk79r9x.md) | critical | 2021-05-11 10:24 UTC | 2021-05-11 16:09 UTC | resolved |
| [Squarespace](https://rewindex.com/company/squarespace.md) | [CSS rendering issues](https://rewindex.com/company/squarespace/incidents/h708gm7781ks.md) | critical | 2021-05-11 14:38 UTC | 2021-05-11 15:02 UTC | resolved |
| [Xero](https://rewindex.com/company/xero.md) | [Xero Central Is Down](https://rewindex.com/company/xero/incidents/wwhynylpzfvb.md) | critical | 2021-05-11 21:29 UTC | 2021-05-12 03:57 UTC | resolved |
| [BigCommerce](https://rewindex.com/company/bigcommerce.md) | [Issues With Help Center](https://rewindex.com/company/bigcommerce/incidents/wsv7m8nnx15j.md) | critical | 2021-05-11 21:32 UTC | 2021-05-12 01:12 UTC | resolved |
| [Gusto](https://rewindex.com/company/gusto.md) | [Due to a global Salesforce outage, chat and email systems are temporarily down.](https://rewindex.com/company/gusto/incidents/kv3v84kptj80.md) | critical | 2021-05-11 21:46 UTC | 2021-05-12 15:44 UTC | resolved |
| [SparkPost](https://rewindex.com/company/sparkpost.md) | [SparkPost Support Ticketing Platform - Major Outage](https://rewindex.com/company/sparkpost/incidents/483w7w3jmhm3.md) | critical | 2021-05-11 23:25 UTC | 2021-05-12 01:02 UTC | resolved |
| [Bitbucket](https://rewindex.com/company/bitbucket.md) | [Issues with Pull Request](https://rewindex.com/company/bitbucket/incidents/bfw5pkt1k2kw.md) | major | 2021-05-11 06:42 UTC | 2021-05-11 10:35 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[Hosting\] Email delivery issue](https://rewindex.com/company/scaleway/incidents/z1q640zrzc65.md) | major | 2021-05-11 10:08 UTC | 2021-05-14 18:30 UTC | resolved |
| [Red Hat (incl. Quay.io)](https://rewindex.com/company/red-hat.md) | [Intermittent errors on Customer Portal Search](https://rewindex.com/company/red-hat/incidents/c2dvgs7lssx1.md) | major | 2021-05-11 16:56 UTC | 2021-05-12 23:21 UTC | resolved |
| [LaunchDarkly](https://rewindex.com/company/launchdarkly.md) | [Responses with missing CORS headers were returned to browser clients starting around 9am PT this morning](https://rewindex.com/company/launchdarkly/incidents/yyxk8c9cvy0b.md) | major | 2021-05-11 18:09 UTC | 2021-05-11 18:20 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Delivery issue Telcel Mexico](https://rewindex.com/company/sinch/incidents/fh8yn5j33d03.md) | minor | 2021-05-11 00:09 UTC | 2021-05-11 02:11 UTC | resolved |
| [Segment](https://rewindex.com/company/segment.md) | [Personas Realtime Compute Delays](https://rewindex.com/company/segment/incidents/g1p03cqw3jgs.md) | minor | 2021-05-11 04:15 UTC | 2021-05-11 08:15 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [UCEprotect blacklist our AS](https://rewindex.com/company/scaleway/incidents/7yhgwblnd4qt.md) | minor | 2021-05-11 06:41 UTC | 2021-05-18 09:41 UTC | resolved |
| [Xero](https://rewindex.com/company/xero.md) | [Xero Tax (UK) is unavailable for some users](https://rewindex.com/company/xero/incidents/0fc36rxyq89t.md) | minor | 2021-05-11 10:42 UTC | 2021-05-11 13:07 UTC | resolved |
| [Keeper](https://rewindex.com/company/keeper.md) | [Intermittent error when editing/creating new records](https://rewindex.com/company/keeper/incidents/0gkgzvmrhm4s.md) | minor | 2021-05-11 13:24 UTC | 2021-05-11 14:06 UTC | resolved |
| [Contentful](https://rewindex.com/company/contentful.md) | [Errors while trying to create entries](https://rewindex.com/company/contentful/incidents/33zpkybnzp5r.md) | minor | 2021-05-11 15:45 UTC | 2021-05-11 16:28 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Report Delays when sending to Peru Claro Network](https://rewindex.com/company/twilio/incidents/hqsmvzp4vx44.md) | minor | 2021-05-11 16:34 UTC | 2021-05-11 20:52 UTC | resolved |
| [MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md) | [MongoDB Atlas: Blank page when creating a new cluster or modifying an existing cluster](https://rewindex.com/company/mongodb-atlas/incidents/1d6frqj8qjzh.md) | minor | 2021-05-11 17:26 UTC | 2021-05-11 18:24 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[WEBHOSTING\] Platform issue](https://rewindex.com/company/scaleway/incidents/3ydm6bb0608m.md) | minor | 2021-05-11 18:26 UTC | 2021-05-19 08:25 UTC | resolved |
| [Braze](https://rewindex.com/company/braze.md) | [Delayed Support Services](https://rewindex.com/company/braze/incidents/lcnz4q8d5h30.md) | minor | 2021-05-11 22:40 UTC | 2021-05-11 23:52 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Delivery issue Telcel Mexico](https://rewindex.com/company/sinch/incidents/gx2gvdyqj0pf.md) | none | 2021-05-11 07:44 UTC | 2021-05-11 11:48 UTC | resolved |
| [Canva](https://rewindex.com/company/canva.md) | [Image effects issues with background images](https://rewindex.com/company/canva/incidents/kprwsjc7knfq.md) | none | 2021-05-11 09:16 UTC | 2021-05-11 14:45 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[DC3\] RPN Switch reload](https://rewindex.com/company/scaleway/incidents/tc2lw7dw9frr.md) | none | 2021-05-11 12:14 UTC | 2021-05-11 12:14 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Domestic SMS Delivery Delays to All Egypt Networks](https://rewindex.com/company/twilio/incidents/bvjcmfy72k3h.md) | none | 2021-05-11 13:44 UTC | 2021-05-11 13:44 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Emergency Address Validation Requests Failed](https://rewindex.com/company/twilio/incidents/9z2ncp79c1kf.md) | none | 2021-05-11 13:51 UTC | 2021-05-11 13:51 UTC | resolved |
| [InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md) | [During routine scale out procedure users encountered read errors.](https://rewindex.com/company/influxdata/incidents/rxwgxgkrn6br.md) | none | 2021-05-11 16:07 UTC | 2021-05-11 16:07 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Requests to Conference and Queue Resources Returning 500s](https://rewindex.com/company/twilio/incidents/yrndq49bv2hp.md) | none | 2021-05-11 17:27 UTC | 2021-05-11 18:09 UTC | resolved |
| [Bugsnag](https://rewindex.com/company/bugsnag.md) | [Processing delays for Javascript events](https://rewindex.com/company/bugsnag/incidents/zjd3lw47fgyh.md) | none | 2021-05-11 20:58 UTC | 2021-05-11 21:40 UTC | resolved |
| [MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md) | [Partial Degradation - MongoDB Support Portal](https://rewindex.com/company/mongodb-atlas/incidents/hc1dydvxy04t.md) | none | 2021-05-11 22:17 UTC | 2021-05-12 04:29 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Expo](https://rewindex.com/company/expo.md) | [iOS Build Service Partial Outage](https://rewindex.com/company/expo/incidents/l8nt76bb07dj.md) | major | 2021-05-10 21:36 UTC | 2021-05-11 13:35 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Service Notification - Etisalat Egypt](https://rewindex.com/company/sinch/incidents/53pzpfh2w4s3.md) | minor | 2021-05-09 07:58 UTC | 2021-05-13 18:13 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[Webhosting\] WEB hostings email instabilities](https://rewindex.com/company/scaleway/incidents/64spp00dqzjc.md) | minor | 2021-05-10 06:12 UTC | 2021-05-11 07:28 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [Scheduled emails not sending as expected](https://rewindex.com/company/lever/incidents/gv7h4gctm9c0.md) | minor | 2021-05-10 19:46 UTC | 2021-05-11 22:33 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to the Orange & Tigo Network in the Democratic Republic of the Congo](https://rewindex.com/company/twilio/incidents/b7z3fq48wjpr.md) | minor | 2021-05-10 21:34 UTC | 2021-05-11 07:40 UTC | resolved |
| [Mux](https://rewindex.com/company/mux.md) | [Incomplete data in Delivery Usage API for 2021-04-26 20:31 to 2021-05-03 20:10 UTC](https://rewindex.com/company/mux/incidents/69hc03y4ccvg.md) | none | 2021-05-04 21:15 UTC | 2021-05-13 12:13 UTC | resolved |
| [Opsgenie](https://rewindex.com/company/opsgenie.md) | [Notification Analytics report is missing data between April 9th and May 5th, 2021](https://rewindex.com/company/opsgenie/incidents/8dtsfmc8vj7c.md) | none | 2021-05-07 11:10 UTC | 2021-05-12 22:17 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Mexico SMS Carrier Maintenance - Telcel](https://rewindex.com/company/twilio/incidents/gvzzzr1mxzqj.md) | maintenance | 2021-05-11 04:59 UTC | 2021-05-11 08:29 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - Sprint US](https://rewindex.com/company/sinch/incidents/0rhzdf7k5mft.md) | maintenance | 2021-05-11 05:00 UTC | 2021-05-11 13:30 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Mexico SMS Carrier Maintenance - AT&T Mexico](https://rewindex.com/company/twilio/incidents/9dnmg5r04gjz.md) | maintenance | 2021-05-11 05:00 UTC | 2021-05-11 11:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Brazil SMS Carrier Maintenance - Claro](https://rewindex.com/company/twilio/incidents/53n4wfdwtqsq.md) | maintenance | 2021-05-11 05:00 UTC | 2021-05-11 08:20 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] WhatsApp Routine Maintenance - EU](https://rewindex.com/company/sinch/incidents/7dlh92yp1csm.md) | maintenance | 2021-05-11 08:00 UTC | 2021-05-11 09:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] Sinch Planned Maintenance: MMS](https://rewindex.com/company/sinch/incidents/0470x0094t21.md) | maintenance | 2021-05-11 08:01 UTC | 2021-05-11 10:00 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[Scheduled\] \[DC5\] Room 1 - Maintenance and testing on our cooling system](https://rewindex.com/company/scaleway/incidents/55s3bjngrvdd.md) | maintenance | 2021-05-11 08:15 UTC | 2021-05-11 11:15 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] WhatsApp Routine Maintenance - US](https://rewindex.com/company/sinch/incidents/3mmzv1c3vmkr.md) | maintenance | 2021-05-11 10:00 UTC | 2021-05-11 11:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Russian Federation SMS Carrier Maintenance - Beeline(VimpelCom) Russian Federation](https://rewindex.com/company/twilio/incidents/vnj4pqv684pg.md) | maintenance | 2021-05-11 20:00 UTC | 2021-05-11 23:00 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [\[Scheduled\] Scheduled maintenance](https://rewindex.com/company/lever/incidents/g4f7jbj3hn7y.md) | maintenance | 2021-05-11 23:00 UTC | 2021-05-12 07:00 UTC | resolved |

## Cite this

30 vendor-reported incidents started on 2021-05-11 (UTC) across 21 vendors, 11 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2021-05-11
- Citation: Rewindex daily outage roundup, “Outages on May 11, 2021” (2021-05-11 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2021-05-11 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on May 11, 2021 (2021-05-11)](https://rewindex.com/outages/2021-05-11)`


---
Canonical: https://rewindex.com/outages/2021-05-11 · Markdown: https://rewindex.com/outages/2021-05-11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:38:33.367Z