Twilio: Automated Alert: Minimal Customer Impact Incorrect Reporting of Agent Status Activity Time in TaskRouter
Timeline of updates
- resolved
We have fully investigated the TaskRouter issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2021-05-27 13:10 UTC, resolved after 1.9 h, 1 update(s).
- Title
- Automated Alert: Minimal Customer Impact Incorrect Reporting of Agent Status Activity Time in TaskRouter
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/w2wkv6mvnyjc
Twilio profileRecent Twilio incidentsAll outages on May 27, 2021Twilio in May 2021MarkdownJSON