Help Scout: Third Party Email Delivery Issues
Timeline of updates
- resolved
Thanks for your patience this morning. We can confirm that there should be no further impact associated with the affected third party email service, and this issue has now been resolved. Please reach out to Help Scout directly if you feel you are still experiencing issues, or have any other questions for our team.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2021-05-26 10:54 UTC, resolved after 3.4 h, 1 update(s).
- Title
- Third Party Email Delivery Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/1468n3ksx268
Help Scout profileRecent Help Scout incidentsAll outages on May 26, 2021Help Scout in May 2021MarkdownJSON