# Help Scout: Third Party Email Delivery Issues

> Help Scout status incident “Third Party Email Delivery Issues” on 2021-05-26: impact minor (vendor’s label), 3.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/1468n3ksx268
Last updated: 2021-05-26T14:17:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-05-26 10:54 UTC · Resolved: 2021-05-26 14:17 UTC · Duration: 3.4 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/1468n3ksx268](https://status.helpscout.com/incidents/1468n3ksx268)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2021-05-26 14:17 UTC: Thanks for your patience this morning. We can confirm that there should be no further impact associated with the affected third party email service, and this issue has now been resolved. Please reach out to Help Scout directly if you feel you are still experiencing issues, or have any other questions for our team.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2021-05-26 10:54 UTC, resolved after 3.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/1468n3ksx268
- Citation: Help Scout, “Third Party Email Delivery Issues” (2021-05-26 10:54 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/1468n3ksx268 (CC BY 4.0).
- Markdown link: `[Help Scout: Third Party Email Delivery Issues (2021-05-26)](https://rewindex.com/company/help-scout/incidents/1468n3ksx268)`


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Canonical: https://rewindex.com/company/help-scout/incidents/1468n3ksx268 · Markdown: https://rewindex.com/company/help-scout/incidents/1468n3ksx268.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/1468n3ksx268 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:43:21.573Z