rewindex

CompaniesHelp ScoutIncidents

Help Scout: Slow Performance of the Web App

MinorStatus: resolvedStarted Resolved (29 min)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    The system is now stable. Mailbox counts, workflow folders and conversations are now at regular speeds. Sorry for the inconvenience this morning!

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2021-05-18 14:36 UTC, resolved after 29 min, 1 update(s).

Title
Slow Performance of the Web App
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/n2jx8k6gyttp

Help Scout profileRecent Help Scout incidentsAll outages on May 18, 2021Help Scout in May 2021MarkdownJSON