# Help Scout: Slow Performance of the Web App

> Help Scout status incident “Slow Performance of the Web App” on 2021-05-18: impact minor (vendor’s label), 29 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/n2jx8k6gyttp
Last updated: 2021-05-18T15:05:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-05-18 14:36 UTC · Resolved: 2021-05-18 15:05 UTC · Duration: 29 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/n2jx8k6gyttp](https://status.helpscout.com/incidents/n2jx8k6gyttp)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2021-05-18 15:05 UTC: The system is now stable. Mailbox counts, workflow folders and conversations are now at regular speeds. Sorry for the inconvenience this morning!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2021-05-18 14:36 UTC, resolved after 29 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/n2jx8k6gyttp
- Citation: Help Scout, “Slow Performance of the Web App” (2021-05-18 14:36 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/n2jx8k6gyttp (CC BY 4.0).
- Markdown link: `[Help Scout: Slow Performance of the Web App (2021-05-18)](https://rewindex.com/company/help-scout/incidents/n2jx8k6gyttp)`


---
Canonical: https://rewindex.com/company/help-scout/incidents/n2jx8k6gyttp · Markdown: https://rewindex.com/company/help-scout/incidents/n2jx8k6gyttp.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/n2jx8k6gyttp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:07:49.333Z