Help Scout: Search and Folder Issues
Timeline of updates
- resolved
Folder counts, workflows and search results are back to normal; we're closing this out but closely monitoring their performance. Sorry for the trouble today folks!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2021-05-17 13:42 UTC, resolved after 20 min, 1 update(s).
- Title
- Search and Folder Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/c54wcw2rb337
Help Scout profileRecent Help Scout incidentsAll outages on May 17, 2021Help Scout in May 2021MarkdownJSON