# Help Scout: Search and Folder Issues

> Help Scout status incident “Search and Folder Issues” on 2021-05-17: impact minor (vendor’s label), 20 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/c54wcw2rb337
Last updated: 2021-05-17T14:02:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-05-17 13:42 UTC · Resolved: 2021-05-17 14:02 UTC · Duration: 20 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/c54wcw2rb337](https://status.helpscout.com/incidents/c54wcw2rb337)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2021-05-17 14:02 UTC: Folder counts, workflows and search results are back to normal; we're closing this out but closely monitoring their performance. Sorry for the trouble today folks!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2021-05-17 13:42 UTC, resolved after 20 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/c54wcw2rb337
- Citation: Help Scout, “Search and Folder Issues” (2021-05-17 13:42 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/c54wcw2rb337 (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Folder Issues (2021-05-17)](https://rewindex.com/company/help-scout/incidents/c54wcw2rb337)`


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Canonical: https://rewindex.com/company/help-scout/incidents/c54wcw2rb337 · Markdown: https://rewindex.com/company/help-scout/incidents/c54wcw2rb337.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/c54wcw2rb337 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:19:30.771Z