Outages by daySeptember 27, 2021

Outages on September 27, 2021

UTC day 2021-09-27 (Sep 27, 2021, 00:00 to Sep 27, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

66incidents started

19labelled major or critical

44vendors with a new incident

18still open from earlier days

By vendor label: Critical 4 · Major 15 · Minor 34 · No impact listed 13 · 12 maintenance

Outage events this day

08:00AWS outage · 4 linked vendors, plus 7 other incidents also happening in the same window (not linked)
Vendors reported an AWS outage; AWS’s own incident for this date is not in the archive.

Events are detected from incidents that started together and named the same provider. A link means one incident named another vendor, not a confirmed cause; “also happening” incidents only overlapped in time.

Incidents started this day 66

Vendor	Incident	Impact	Started	Resolved	Status
Jira	Premium functionality is unavailable	Critical	14:41	16:04 (1.4 h)	resolved
Confluence	Premium functionality is unavailable	Critical	14:55	16:05 (1.2 h)	resolved
Dialpad	Number selection and entry/DTMF issues.	Critical	16:01	16:51 (50 min)	resolved
Box	[Critical] Issue with Box Embed Uploads	Critical	19:53	Sep 28, 2021, 05:37 (9.7 h)	resolved
Xero	Users are unable to run the trial balance report in Xero	Major	01:17	02:50 (1.6 h)	resolved
Dropbox Sign	HelloSign - Partial outage	Major	03:19	07:30 (4.2 h)	resolved
Iterable	Degraded workflow and API performance	Major	04:32	16:00 (11 h)	resolved
Contentful	Content Management API (CMA) and Authentication service Outage	Major	05:43	11:59 (6.3 h)	resolved
CircleCI	Delays in workflows	Major	07:05	14:46 (7.7 h)	resolved
Trello	Trello is slow or unavailable	Major	08:04	08:59 (55 min)	resolved
Firebolt	Engines may fail to start and stop	Major	08:30	12:13 (3.7 h)	resolved
Confluence	Unable to create or edit confluence pages	Major	09:01	13:36 (4.6 h)	resolved
Ashby	Analytics - ATS Sync Delays	Major	09:07	12:01 (2.9 h)	resolved
HubSpot	Certain tools in HubSpot are not working for some customers.	Major	09:25	13:47 (4.4 h)	resolved
Confluent	Experiencing degraded availability and latency in AWS in us-east-1	Major	09:42	15:22 (5.7 h)	resolved
Klaviyo	Delay in Real-Time Segmentation Processing	Major	14:21	17:24 (3.0 h)	resolved
Dialpad	Inbound call failure on US & CA numbers	Major	18:18	Sep 28, 2021, 00:12 (5.9 h)	resolved
Bitrise	Very slow load times and temporarily unavailablity on our websites	Major	19:00	19:29 (29 min)	resolved
Smartsheet	Some sheets are read-only and unable to provision some projects in Smartsheet Control Center	Major	19:56	Sep 28, 2021, 00:46 (4.8 h)	resolved
Xero	Xero are aware of an issue causing slowness and errors	Minor	02:52	15:05 (12 h)	resolved
Canva	Some users are experiencing difficulty using the search function in the editor and on the homepage.	Minor	04:00	07:22 (3.4 h)	resolved
Aptible	Degraded performance for Database disks	Minor	04:11	08:36 (4.4 h)	resolved
Klaviyo	Delays in Flow Triggering & Segmentation	Minor	04:33	14:52 (10 h)	resolved
Contentful	Delays affecting some asynchronous or scheduled operations	Minor	04:43	13:43 (9.0 h)	resolved
Twilio	5xx Errors When Trying to View Brands	Minor	04:45	07:07 (2.4 h)	resolved
New Relic	Logging Alert/UI Irregularities for US Region	Minor	04:51	05:08 (17 min)	resolved
Scaleway	[DC3] RPN switch issue in DC3 Room 31 Rack E14 & DC3 Room 43 Rack F8	Minor	07:08	10:11 (3.0 h)	resolved
Canva	Users may be experiencing issues viewing designs on the homepage	Minor	07:32	09:13 (1.7 h)	resolved
Logz.io	Some customers experience log ingestion delay in eu-central-1 region	Minor	08:14	09:21 (1.1 h)	resolved
Snowflake	AWS - US East (N. Virginia): MI-20210927	Minor	08:22	11:35 (3.2 h)	resolved
Asana	Potential issue with webhooks	Minor	08:42	10:39 (1.9 h)	resolved
Twilio	SMS Delivery Failures to Israel Orange	Minor	09:04	17:42 (8.6 h)	resolved
Xero	Some users are experiencing slowness and errors in Hubdoc	Minor	09:09	12:58 (3.8 h)	resolved
Webflow	Client Billing Temporarily Unavailable	Minor	11:07	18:08 (7.0 h)	resolved
Mixpanel	Webhook and Email temporary delays	Minor	11:20	Sep 29, 2021, 16:29 (2 d)	resolved
Plivo	Call failures on inbound voice towards Brazil phone numbers.	Minor	12:58	18:20 (5.4 h)	resolved
Bandwidth	V2 Voice, Standard Voice, 911, Portal & API, Porting, Toll-Free Messaging, New Number Ordering Intermittent Incident	Minor	13:12	Sep 28, 2021, 00:03 (11 h)	resolved
Twilio	SMS and Calls Overcharges for UK Numbers	Minor	13:19	22:16 (8.9 h)	resolved
Bandwidth	Porting Incident	Minor	13:25	13:53 (28 min)	resolved
Plivo	Call failures on inbound voice towards the US and Canada phone numbers	Minor	13:29	Sep 28, 2021, 00:22 (11 h)	resolved
Sentry	Delays in Event Processing	Minor	14:05	14:26 (21 min)	resolved
Chargebee	Delay in Async Operation	Minor	14:19	18:22 (4.0 h)	resolved
Semaphore	Delays in pipeline processing	Minor	15:01	16:52 (1.9 h)	resolved
Opsgenie	Alert and Incident Notifications are delayed	Minor	15:09	16:57 (1.8 h)	resolved
Snowflake	AWS - US East (N. Virginia): MI-20210927-2	Minor	16:01	18:19 (2.3 h)	resolved
Aircall	North America and Canadian line issues (inbound calls)	Minor	16:34	Sep 28, 2021, 00:50 (8.3 h)	resolved
Twilio	Intermittent 502 HTTPS Responses When Attempting to Load Plugins in Flex	Minor	16:37	18:24 (1.8 h)	resolved
Gorgias	Missing view counts	Minor	17:24	19:31 (2.1 h)	resolved
Netlify	Email delivery backlog	Minor	19:00	Sep 29, 2021, 23:34 (2 d)	resolved
Twilio	Elevated Rate of Errors from A2P Campaigns and Brands	Minor	19:21	Sep 28, 2021, 01:15 (5.9 h)	resolved
Twilio	Twilio Voice PSTN and SIP Calls Experiencing Call Quality and Connection Issues	Minor	19:26	Sep 28, 2021, 02:54 (7.5 h)	resolved
CockroachDB	Statements Page Display Issues	Minor	19:50	21:25 (1.6 h)	resolved
Gusto	We are experiencing some disruptions to our phone service. In the meantime, please contact our support teams via chat or email.	Minor	20:16	Sep 28, 2021, 01:16 (5.0 h)	resolved
Twilio	Issue With Branded Calls	No impact listed	02:01	02:57 (56 min)	resolved
Twilio	On Call Engineers are Investigating	No impact listed	08:45	11:38 (2.9 h)	resolved
New Relic	All Products UI Unavailable for US Region	No impact listed	10:00	10:00 (0 min)	resolved
Snyk	Delays in updating reporting data	No impact listed	10:53	14:43 (3.8 h)	resolved
DNSimple	Let's Encrypt R3 intermediate certificate expiration	No impact listed	12:49	Sep 28, 2021, 12:37 (24 h)	resolved
Wise	Instant Payments Delayed	No impact listed	12:53	13:05 (12 min)	resolved
Aptible	New OS Releases Require Docker Upgrade	No impact listed	15:00	Oct 21, 2021, 22:55 (24 d)	resolved
Sinch	DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR Traffic towards Bandwidth USA and MediaFriends in United States	No impact listed	17:29	22:26 (5.0 h)	resolved
Greenhouse	Degraded Performance for Reports	No impact listed	18:34	19:54 (1.3 h)	resolved
Mailgun	Intermittent issues with mail list sending and suppressions	No impact listed	19:29	23:12 (3.7 h)	resolved
Sinch	Sinch Operator Notification - O2 UK	No impact listed	21:30	21:30 (0 min)	resolved
Twilio	SIP Trunking Call Degradation	No impact listed	21:39	Sep 28, 2021, 00:16 (2.6 h)	resolved
Confluent	Client Changes Needed for Upcoming Confluent Cloud Certificate Authority (CA) Change	No impact listed	23:08	Oct 1, 2021, 13:45 (4 d)	resolved

Still open from earlier days 18

Vendor	Incident	Impact	Started	Resolved	Status
Red Hat (incl. Quay.io)	Major Outage	Critical	Sep 24, 2021, 15:49	Sep 28, 2021, 15:04 (4 d)	resolved
Bandwidth	Voice, 911, Messaging, and Portal Incident	Critical	Sep 26, 2021, 15:41	00:43 (9.0 h)	resolved
Xero	Safari users can't access certain pages in WorkflowMax and Xero Practice Manager	Major	Sep 26, 2021, 22:31	06:55 (8.4 h)	resolved
Sinch	Flashcall Degradation - Indonesia	Minor	Sep 22, 2021, 12:26	Oct 5, 2021, 16:53 (13 d)	resolved
Gorgias	Outlook tickets might be created with some delay	Minor	Sep 22, 2021, 14:29	Oct 12, 2021, 10:54 (20 d)	resolved
Mixpanel	Issues causing Message delays	Minor	Sep 23, 2021, 09:14	Oct 4, 2021, 23:32 (12 d)	resolved
Scaleway	[Excellence] Hotline support unavailable	Minor	Sep 24, 2021, 08:50	08:42 (3 d)	resolved
Twilio	Elevated Error Rates and Latency in Studio Call & Message Handling	Minor	Sep 24, 2021, 15:33	17:29 (3 d)	resolved
Scaleway	[Webhosting] Platform #44 is unstable	Minor	Sep 25, 2021, 08:38	06:43 (46 h)	resolved
Scaleway	[Webhosting] Blacklisted SMTP IP address	Minor	Sep 25, 2021, 10:46	Oct 4, 2021, 09:05 (9 d)	resolved
Scaleway	[Webhosting] FTP instabilities	Minor	Sep 25, 2021, 13:43	06:44 (41 h)	resolved
Scaleway	[Webhosting] Platform #43 is unavailable	Minor	Sep 26, 2021, 08:19	06:43 (22 h)	resolved
RevenueCat	Charts v1 Data Delayed	Minor	Sep 26, 2021, 12:33	07:55 (19 h)	resolved
Plivo	Calls and Messages failures on inbound and outbound services towards US and Canada.	Minor	Sep 26, 2021, 15:56	00:45 (8.8 h)	resolved
Twilio	MMS Delivery Delays Sent via US Short Codes	Minor	Sep 26, 2021, 19:27	04:37 (9.2 h)	resolved
Twilio	SMS Delivery Delays to Movilnet Venezuela	Minor	Sep 26, 2021, 22:36	01:30 (2.9 h)	resolved
Sinch	DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-33379	No impact listed	Sep 26, 2021, 18:19	03:16 (8.9 h)	resolved
Bunny.net	[Paris] Origin Shield Missing Statistics	No impact listed	Sep 26, 2021, 18:54	Sep 28, 2021, 14:05 (43 h)	resolved

Maintenance 12

Vendor	Incident	Impact	Started	Resolved	Status
Sinch	[Scheduled] External Maintenance - T-mobile -US	Maintenance	05:01	08:00 (3.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	05:02	08:00 (3.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - T-Mobile US	Maintenance	05:02	11:00 (6.0 h)	resolved
Sinch	DI SMS 365 \| Enterprise Messaging \| Delay in delivery of DLR towards China Mobile HK(PEOPLES) in Hong Kong	Maintenance	07:02	08:53 (1.9 h)	resolved
Sinch	[Scheduled] External Maintenance - T-mobile -US	Maintenance	08:00	11:00 (3.0 h)	resolved
Twilio	[Scheduled] Vietnam SMS Carrier Maintenance - Vinaphone	Maintenance	15:30	16:30 (1.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Tele2	Maintenance	20:00	Sep 28, 2021, 00:00 (4.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Megafon	Maintenance	20:00	Sep 28, 2021, 00:00 (4.0 h)	resolved
Twilio	[Scheduled] Kazakhstan SMS Carrier Maintenance - Tele2 and Altel	Maintenance	20:50	Sep 28, 2021, 01:50 (5.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Beeline Russia	Maintenance	21:00	Sep 28, 2021, 00:00 (3.0 h)	resolved
SparkPost	[Scheduled] Metrics API Maintenance Notice	Maintenance	22:00	23:00 (1.0 h)	resolved
Twilio	[Scheduled] Malta SMS Carrier Maintenance - Epic Communications Limited (ex. VF Malta)	Maintenance	22:00	Sep 28, 2021, 03:00 (5.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Jira, Confluence, Dialpad, Box, Xero, Dropbox Sign, Iterable, Contentful, CircleCI, Trello, Firebolt, Ashby.

Cite this

66 vendor-reported incidents started on 2021-09-27 (UTC) across 44 vendors, 19 labelled major or critical by the vendor.

Title: Outages on September 27, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-09-27 00:00 UTC
URL: https://rewindex.com/outages/2021-09-27

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