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CompaniesXeroMonthly reportsSeptember 2021

Xero in September 2021: incidents, uptime and changes

9incidents posted
4labelled major or critical
97.10%free of major/critical
95.56%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 20 h 52 min, incident time 31 h 56 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 2 · Major 2 · Minor 5

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
Users are unable to access XeroCritical2.9 hresolved09-13
Users are experiencing errors and slowness while using XeroCritical12 hresolved09-30
Safari users can't access certain pages in WorkflowMax and Xero Practice ManagerMajor8.4 hresolved09-26
Users are unable to run the trial balance report in XeroMajor1.6 hresolved09-27

Other incidents 5

IncidentImpactStartedDurationStatusDay
Some users are experiencing slowness or unresponsiveness when accessing Xero Practice Manager and Xero TaxMinor1.2 hresolved09-03
Some users are experiencing errors in Xero HQMinor1.1 hresolved09-06
Xero are aware of an issue causing slowness and errorsMinor12 hresolved09-27
Some users are experiencing slowness and errors in HubdocMinor3.8 hresolved09-27
Xero are aware of an issue in Xero Tax AU preventing users from opening tax returns.Minor35 minresolved09-30

Cite this

Xero posted 9 status incidents in September 2021 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Xero in September 2021
Vendor
Xero
Date
URL
https://rewindex.com/company/xero/2021/09

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