CompaniesXeroMonthly reportsAugust 2021
Xero in August 2021: incidents, uptime and changes
11incidents posted
5labelled major or critical
98.87%free of major/critical
94.27%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 8 h 23 min, incident time 42 h 35 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 5 · Minor 6
Major and critical incidents 5
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Users are experiencing an error when trying to post a pay run | Major | 35 min | resolved | 08-09 | |
| Users have been unable to open draft reports | Major | 1.7 h | resolved | 08-16 | |
| Yodlee Bankfeeds not connecting | Major | 1.1 h | resolved | 08-29 | |
| Users are unable to see the Navigation Bar in Xero | Major | 1.1 h | resolved | 08-31 | |
| Some users are experiencing an error when logging in to the Xero Platform | Major | 4.0 h | resolved | 08-31 |
Other incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Some users are unable to export published reports to PDF | Minor | 2.6 h | resolved | 08-02 | |
| Users getting an error when accessing MTD VAT Returns | Minor | 20 h | resolved | 08-03 | |
| Users unable to view Client Lists and Global Search in Xero Practice Manager | Minor | 2.1 h | resolved | 08-04 | |
| Some users are unable to access reports | Minor | 3.9 h | resolved | 08-05 | |
| Some users currently experiencing an error when accessing Workpapers Client Query Portal | Minor | 1.1 h | resolved | 08-10 | |
| Some users are receiving an error when trying to publish their documents to QBO in Hubdoc | Minor | 6.5 h | resolved | 08-26 |
Maintenance 1
Show scheduled maintenance
Cite this
Xero posted 11 status incidents in August 2021 (5 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Xero in August 2021
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/2021/08