Outages by dayAugust 31, 2021

Outages on August 31, 2021

UTC day 2021-08-31 (Aug 31, 2021, 00:00 to Aug 31, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

66incidents started

17labelled major or critical

42vendors with a new incident

9still open from earlier days

By vendor label: Critical 4 · Major 13 · Minor 40 · No impact listed 9 · 19 maintenance

Incidents started this day 66

Vendor	Incident	Impact	Started	Resolved	Status
Box	Critical: Issue with Admin Events API	Critical	16:20	23:17 (7.0 h)	resolved
Statuspage	Timeouts logging into manage portal	Critical	18:13	23:10 (5.0 h)	resolved
Bandwidth	Bandwidth Local Market Impairment - 928 - Charlottesville, VA	Critical	21:17	Sep 1, 2021, 10:10 (13 h)	resolved
Bandwidth	Bandwidth Local Market Impairment - 488 - Lake Charles, LA	Critical	23:17	Sep 2, 2021, 00:29 (25 h)	resolved
Xero	Users are unable to see the Navigation Bar in Xero	Major	03:38	04:42 (1.1 h)	resolved
Xero	Some users are experiencing an error when logging in to the Xero Platform	Major	09:59	13:58 (4.0 h)	resolved
Figma	Service Disruption	Major	14:29	14:53 (24 min)	resolved
Grammarly	Subscription management is unavailable	Major	16:35	22:16 (5.7 h)	resolved
PandaDoc	Documents cannot be opened/downloaded. Site can not be reached	Major	17:19	23:08 (5.8 h)	resolved
Figma	Service disruption	Major	18:21	20:30 (2.1 h)	resolved
SparkPost	SparkPost errors and data processing delays for SparkPost and SparkPost Enterprise customers (US hosted only)	Major	18:27	Sep 1, 2021, 00:35 (6.1 h)	resolved
Confluent	We are experiencing increased latency and instability in AWS US-West-2. We are actively investigating the situation.	Major	18:41	Sep 1, 2021, 01:41 (7.0 h)	resolved
Wiz	Intermittent login issues - Auth0 is down	Major	18:45	Sep 1, 2021, 04:28 (9.7 h)	resolved
Trello	Trello login and signup is slow or unresponsive	Major	18:47	22:54 (4.1 h)	resolved
Firebolt	Signing in to Firebolt may fail	Major	18:49	Sep 1, 2021, 02:02 (7.2 h)	resolved
Aircall	SMS and Call Traffic Issues	Major	18:50	Sep 1, 2021, 10:23 (16 h)	resolved
Confluent	We are currently experiencing CCloud login issues. We are actively investigating and we'll provide updates as we find out more.	Major	19:06	21:25 (2.3 h)	resolved
Mixpanel	Degraded ingestion and loading reports	Minor	05:29	Sep 1, 2021, 00:11 (19 h)	resolved
Twilio	SMS, MMS and WhatsApp Logging Delays For Inbound and Outbound Traffic In Console and API	Minor	06:54	Sep 7, 2021, 23:49 (8 d)	resolved
Twilio	SMS Delivery Delay To 3Mob and Peoplenet In Ukraine	Minor	07:11	11:37 (4.4 h)	resolved
Twilio	Voice Quality Issues with Inbound and Outbound Voice Calls from UK to UK Phone Numbers	Minor	10:02	14:23 (4.3 h)	resolved
Twilio	SMS Delivery Delays to Nigeria Glo Network	Minor	11:38	14:18 (2.7 h)	resolved
Twilio	SMS Delivery Report Delays when sending to Greece Cosmote (202-01)	Minor	11:48	15:35 (3.8 h)	resolved
Logz.io	Log ingestion delay in us-east-1 region	Minor	14:32	17:44 (3.2 h)	resolved
Twilio	Numbers in Console Redacted for Support Roles	Minor	15:15	20:15 (5.0 h)	resolved
Bunny.net	Los Angeles Edge Storage - Reduced Upload Speeds	Minor	16:48	Sep 1, 2021, 16:30 (24 h)	resolved
Twilio	SMS Delivery Delays to Sudan Zain Network	Minor	17:04	21:55 (4.8 h)	resolved
New Relic	New Relic Alerts Delays for US Region	Minor	17:25	18:38 (1.2 h)	resolved
Segment	Delays in data delivery	Minor	18:23	20:02 (1.6 h)	resolved
Close	Network Degradation	Minor	18:34	23:37 (5.0 h)	resolved
Squarespace	Squarespace Scheduling Degraded Performance	Minor	18:47	23:12 (4.4 h)	resolved
Contentstack	Network performance degradation	Minor	18:52	23:09 (4.3 h)	resolved
Logz.io	Increased login errors	Minor	19:00	20:49 (1.8 h)	resolved
Amplitude	Higher latency in web reporting and APIs	Minor	19:02	23:27 (4.4 h)	resolved
Gusto	Due to AWS network connectivity issues, some pages may be currently be slow to load.	Minor	19:07	20:03 (56 min)	resolved
v0	Delayed Build Processing	Minor	19:09	23:52 (4.7 h)	resolved
Vercel	Delayed Build Processing	Minor	19:09	23:52 (4.7 h)	resolved
Lattice	Issue with upstream provider	Minor	19:09	Sep 1, 2021, 01:40 (6.5 h)	resolved
Smartsheet	Unable to Submit Contact Support Form	Minor	19:21	22:02 (2.7 h)	resolved
Twilio	Connection Timeouts to REST API US2 Endpoint	Minor	19:26	Sep 1, 2021, 12:03 (17 h)	resolved
LaunchDarkly	Elevated streaming connection error rate	Minor	19:27	19:38 (11 min)	resolved
MongoDB Atlas	MongoDB Atlas, Support Portal, and Atlas for Government: Login failures	Minor	19:41	23:12 (3.5 h)	resolved
Census	Issues signing into Census	Minor	19:56	21:15 (1.3 h)	resolved
Braze	Delayed Email Event Processing - US Customers	Minor	20:05	Sep 1, 2021, 01:50 (5.8 h)	resolved
Twilio	Inbound Call Failures to Twilio Canada Toll Free Phone Numbers	Minor	20:10	Sep 1, 2021, 18:37 (22 h)	resolved
Heap	Temporary Data Latency	Minor	20:38	Sep 1, 2021, 00:08 (3.5 h)	resolved
Elastic Cloud	Ongoing network connectivity interrruptions in AWS us-west-2	Minor	20:40	23:32 (2.9 h)	resolved
Greenhouse	Performance degradation: western region	Minor	21:17	22:43 (1.4 h)	resolved
Plivo	Inbound SMS/MMS failure towards US phone numbers : Charlottesville, VA	Minor	21:27	Sep 1, 2021, 10:13 (13 h)	resolved
Teleport	Intermittent network issues	Minor	21:35	Sep 1, 2021, 02:14 (4.7 h)	resolved
Coralogix	User interface availability issues - Due to AWS Incident in Amazon Elastic Load Balancing (Ireland)	Minor	22:04	22:32 (28 min)	resolved
SparkPost	SparkPost errors and data processing delays for SparkPost and SparkPost Enterprise customers in EU region	Minor	22:05	23:18 (1.2 h)	resolved
Confluent	Increased latency and instability in AWS EU-West-1.	Minor	22:08	Sep 1, 2021, 01:40 (3.5 h)	resolved
Twilio	Users Unable to Edit WhatsApp Sender Logo - Console Error	Minor	22:14	Sep 1, 2021, 12:12 (14 h)	resolved
New Relic	Baseline Alert Delays for US Region	Minor	23:04	23:53 (49 min)	resolved
Twilio	Facebook Messenger Inbound Messages Delayed.	Minor	23:17	Sep 1, 2021, 00:44 (1.4 h)	resolved
Plivo	Inbound SMS/MMS failure towards US phone numbers: Lake Charles, LA	Minor	23:43	Sep 2, 2021, 00:32 (25 h)	resolved
Trello	Delay in viewing and uploading attachments	No impact listed	02:13	02:13 (0 min)	resolved
Twilio	On Call Engineers are Investigating	No impact listed	09:53	10:12 (19 min)	resolved
Scaleway	[Network] Packet loss	No impact listed	13:10	13:10 (0 min)	resolved
Bandwidth	Network Incident Involving Canadian Callers to TF Numbers	No impact listed	17:00	17:00 (0 min)	resolved
Squarespace	Customers are unable to purchase Getty Images	No impact listed	17:00	18:14 (1.2 h)	resolved
Pulumi	Connectivity Issues	No impact listed	18:00	21:32 (3.5 h)	resolved
Snyk	Application outage	No impact listed	19:14	21:00 (1.8 h)	resolved
QuickBooks Online	Outage impacting our systems	No impact listed	19:16	22:56 (3.7 h)	resolved
Twilio	Unable to Insert TimedMetadata to PlayerStreamers	No impact listed	20:58	21:27 (29 min)	resolved

Still open from earlier days 9

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	Bandwidth Local Market Impairment - LATA 490 New Orleans, LA	Critical	Aug 30, 2021, 07:34	16:25 (33 h)	resolved
Elastic Cloud	AWS Marketplace signups failing	Major	Aug 30, 2021, 16:24	00:48 (8.4 h)	resolved
Sinch	Voice and Verification Flashcall degradation	Major	Aug 30, 2021, 23:52	03:47 (3.9 h)	resolved
Scaleway	[AMS1] RPN flap	Minor	Aug 25, 2021, 08:38	08:33 (6 d)	resolved
Sinch	DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MT Traffic towards Core Telecom UK in United Kingdom	Minor	Aug 27, 2021, 12:42	Sep 1, 2021, 09:32 (5 d)	resolved
Twilio	MMS Messages Delivery and MMS Delivery Report Delays on a Subset of Shortcodes to Multiple US Networks.	Minor	Aug 29, 2021, 19:58	16:02 (44 h)	resolved
Plivo	Inbound SMS failure towards US phone numbers: New Orleans	Minor	Aug 30, 2021, 11:24	Sep 1, 2021, 11:57 (2 d)	resolved
Twilio	SMS Delivery Reports Delays on a Subset of Shortcodes to Multiple US Networks	Minor	Aug 30, 2021, 13:23	Sep 1, 2021, 21:46 (2 d)	resolved
Sinch	DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-32665	Minor	Aug 30, 2021, 22:19	07:26 (9.1 h)	resolved

Maintenance 19

Vendor	Incident	Impact	Started	Resolved	Status
Sinch	[Scheduled] Scheduled Network Maintenance - Sinch Legacy Atlas LON3 Site	Maintenance	04:02	06:00 (2.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	04:04	09:01 (5.0 h)	resolved
Sinch	[Scheduled] DI SMS 365 \| Enterprise Messaging \| 3rd party Network Maintenance \| Ref Number# 2439	Maintenance	05:02	10:01 (5.0 h)	resolved
Sinch	[Scheduled] External Maintenance - North America Long Number Provider	Maintenance	05:02	09:00 (4.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - Sprint US	Maintenance	05:02	09:00 (4.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	05:03	09:01 (4.0 h)	resolved
Sinch	[Scheduled] External Maintenance - North America Long Number Provider	Maintenance	05:03	09:01 (4.0 h)	resolved
Sinch	[Scheduled] DI MMS 365 - MM4 \| Operator Services \| Application Maintenance \| PCR Number # PSD-9186	Maintenance	06:01	09:51 (3.8 h)	resolved
Opsgenie	[Scheduled] Opsgenie Reporting & Analytics is under maintenance in EU	Maintenance	06:11	not resolved	unknown
Opsgenie	[Scheduled] Opsgenie Reporting & Analytics is under maintenance in the US	Maintenance	06:16	not resolved	unknown
Sinch	[Scheduled] WhatsApp Routine Maintenance - EU	Maintenance	08:00	09:00 (1.0 h)	resolved
Sinch	[Scheduled] WhatsApp Routine Maintenance - EU	Maintenance	08:00	09:00 (1.0 h)	resolved
MessageBird (Bird)	[Scheduled] Maintenance on smpp03.messagebird.com	Maintenance	08:00	08:15 (15 min)	resolved
Sinch	[Scheduled] WhatsApp Routine Maintenance - US	Maintenance	10:03	11:00 (57 min)	resolved
Twilio	[Scheduled] Indonesia SMS Carrier Partner Maintenance	Maintenance	17:00	22:00 (5.0 h)	resolved
Sinch	[Scheduled] Production servers maintenance - Calling Platform	Maintenance	18:00	22:00 (4.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Beeline Russia	Maintenance	19:00	Sep 1, 2021, 05:00 (10 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Tele2	Maintenance	19:01	Sep 1, 2021, 05:00 (10.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Megafon	Maintenance	20:01	Sep 1, 2021, 00:01 (4.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Box, Statuspage, Bandwidth, Xero, Figma, Grammarly, PandaDoc, SparkPost, Confluent, Wiz, Trello, Firebolt.

Cite this

66 vendor-reported incidents started on 2021-08-31 (UTC) across 42 vendors, 17 labelled major or critical by the vendor.

Title: Outages on August 31, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-08-31 00:00 UTC
URL: https://rewindex.com/outages/2021-08-31

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