Firebolt: Signing in to Firebolt may fail

Impact: majorStatus: resolvedStarted 2021-08-31 18:49 UTCResolved 2021-09-01 02:02 UTC (7.2 h)5 updatesSource: stspg.io

Summary

Firebolt reported a major incident in which sign-ins could fail, affecting AWS ec2-us-east-2, Engines and Web Application. It started at 2021-08-31 18:49 UTC and was resolved at 2021-09-01 02:02 UTC, lasting 7 h 12 min. Firebolt attributed it to cloud-provider networking issues and reported implementing a fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Firebolt Components - Web ApplicationWeb ApplicationEnginesFirebolt Components - EnginesAWS - AWS ec2-us-east-2AWS ec2-us-east-2

Timeline of updates

identified2021-08-31 18:49 UTC
Signing in to Firebolt may fail due to issues with 3rd party provider.
identified2021-08-31 20:08 UTC
We have isolated the issue to networking issues with our cloud provider. We hope to quickly restore services after the networking issues are resolved.
identified2021-08-31 20:57 UTC
We are continuing to work on a fix for this issue.
monitoring2021-08-31 21:06 UTC
A fix has been implemented and we are monitoring the results.
resolved2021-09-01 02:02 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Signing in to Firebolt may fail 2021-08-31 18:49 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Firebolt profile · Recent Firebolt incidents · Markdown · JSON