# Firebolt: Signing in to Firebolt may fail

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-08-31 18:49 UTC · Resolved: 2021-09-01 02:02 UTC · Duration: 7.2 h
- Updates: 5 · Affected components: Firebolt Components - Web Application, Web Application, Engines, Firebolt Components - Engines, AWS - AWS ec2-us-east-2, AWS ec2-us-east-2
- [Vendor status page: https://stspg.io/62w0xzypq9w0](https://stspg.io/62w0xzypq9w0)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)

## Summary

Firebolt reported a major incident in which sign-ins could fail, affecting AWS ec2-us-east-2, Engines and Web Application. It started at 2021-08-31 18:49 UTC and was resolved at 2021-09-01 02:02 UTC, lasting 7 h 12 min. Firebolt attributed it to cloud-provider networking issues and reported implementing a fix. _(machine-written, sol)_
## Timeline of updates

- **identified** 2021-08-31 18:49 UTC: Signing in to Firebolt may fail due to issues with 3rd party provider.
- **identified** 2021-08-31 20:08 UTC: We have isolated the issue to networking issues with our cloud provider. We hope to quickly restore services after the networking issues are resolved.
- **identified** 2021-08-31 20:57 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2021-08-31 21:06 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2021-09-01 02:02 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2021-08-31 18:49 UTC: [Major incident: Signing in to Firebolt may fail](https://rewindex.com/change/id2974ef0eb97ea.md)


---
Canonical: https://rewindex.com/company/firebolt/incidents/b32y26k59pln · Markdown: https://rewindex.com/company/firebolt/incidents/b32y26k59pln.md · JSON: https://rewindex.com/api/v1/companies/firebolt/incidents/b32y26k59pln · Generated 2026-10-18T12:23:21.978Z