Changes / Firebolt / Signing in to Firebolt may fail
Firebolt: Major incident: Signing in to Firebolt may fail
Summary
Firebolt reported a major incident in which sign-ins could fail, affecting AWS ec2-us-east-2, Engines and Web Application. It started at 2021-08-31 18:49 UTC and was resolved at 2021-09-01 02:02 UTC, lasting 7 h 12 min. Firebolt attributed it to cloud-provider networking issues and reported implementing a fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Signing in to Firebolt may fail
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After: major
Before: not present
After: resolved
Before: not present
After: 2021-08-31 18:49 UTC
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After: 2021-09-01 02:02 UTC
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After: AWS - AWS ec2-us-east-2, AWS ec2-us-east-2, Engines, Firebolt Components - Engines, Firebolt Components - Web Application, Web Application
Before: not present
After: Signing in to Firebolt may fail due to issues with 3rd party provider.
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After: We have isolated the issue to networking issues with our cloud provider. We hope to quickly restore services after the networking issues are resolved.
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After: We are continuing to work on a fix for this issue.
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Signing in to Firebolt may fail (this change) Firebolt reported a major incident in which sign-ins could fail, affecting AWS ec2-us-east-2, Engines and Web Application. It started at 2021-08-31 18:49 UTC and was resolved at 2021-09-01 02:02 UTC, lasting 7 h 12 min. Firebolt attributed it to cloud-provider networking issues and reported implementing a fix. | Major incident |