Outages by dayAugust 9, 2021

Outages on August 9, 2021

UTC day 2021-08-09 (Aug 9, 2021, 00:00 to Aug 9, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

27incidents started

7labelled major or critical

21vendors with a new incident

4still open from earlier days

By vendor label: Critical 1 · Major 6 · Minor 15 · No impact listed 5 · 14 maintenance

Incidents started this day 27

Vendor	Incident	Impact	Started	Resolved	Status
Asana	API outage	Critical	23:22	Aug 10, 2021, 00:05 (43 min)	resolved
Xero	Users are experiencing an error when trying to post a pay run	Major	00:18	00:53 (35 min)	resolved
Elastic Cloud	Connectivity issues with stateless applications	Major	13:22	Aug 10, 2021, 06:22 (17 h)	resolved
QuickBooks Online	QuickBooks Mac 2020 - "QuickBooks lost connection" error when attempting to enable multi user mode	Major	17:04	Aug 12, 2021, 15:00 (3 d)	resolved
Dialpad	Call History showing "No Calls Found"	Major	17:23	21:59 (4.6 h)	resolved
Dropbox	Some features are not working correctly on the Desktop Application	Major	21:19	Aug 10, 2021, 00:18 (3.0 h)	resolved
Confluent	Partial read unavailability for few Basic/Standard clusters in us-east-1 at Aug 9 02:30PT - 03:15PT	Major	21:30	21:30 (0 min)	resolved
Buildkite	Job Dispatch and Notification Delays	Minor	05:42	06:06 (24 min)	resolved
Sinch	Delivery issues - AsiaCell Iraq	Minor	06:49	12:01 (5.2 h)	resolved
Optimizely	Find Incident - EU Region (EMEA13 & EMEA14)	Minor	08:08	Aug 12, 2021, 08:50 (3 d)	resolved
Sinch	Flashcall Degradation - Indonesia	Minor	09:13	Aug 10, 2021, 10:02 (25 h)	resolved
Monday.com	At the moment, we're experiencing connectivity issues for some accounts across all devices. Our development team is on the case and diligently working to resolve this matter as quickly as possible.	Minor	09:35	11:15 (1.7 h)	resolved
Twilio	SMS Delivery Failures on Videotron Canada	Minor	11:53	Aug 10, 2021, 07:29 (20 h)	resolved
Scaleway	[WEBHOSTING] General platform slowness	Minor	12:01	Aug 27, 2021, 17:55 (18 d)	resolved
New Relic	Synthetics Alerts and UI Delays for US Region	Minor	16:17	17:22 (1.1 h)	resolved
HubSpot	List Processing is currently delayed for some users	Minor	16:45	18:57 (2.2 h)	resolved
Gusto	Users may be experiencing slow loading pages within their Gusto account.	Minor	17:17	18:21 (1.1 h)	resolved
Mailgun	SMTP Latency Issues	Minor	17:22	19:31 (2.1 h)	resolved
Lever	Requisitions report in LTI not reporting properly	Minor	17:53	Aug 10, 2021, 14:56 (21 h)	resolved
Twilio	TaskRouter Returns Intermittent 500s Status Codes	Minor	20:01	23:25 (3.4 h)	resolved
Dropbox	Some features are not working correctly on the Website	Minor	21:23	21:41 (18 min)	resolved
Twilio	Subset of WhatsApp Phone Numbers Offline	Minor	22:53	23:27 (34 min)	resolved
Twilio	SMS Delivery Report Delays when sending to Multiple USA Mobile Networks on a Subset of Twilio Short Codes	No impact listed	15:44	18:25 (2.7 h)	resolved
Retool	Increased latency and elevated timeouts for requests	No impact listed	16:30	16:30 (0 min)	resolved
BigCommerce	Elevated error rates impacting a subset of stores	No impact listed	16:53	16:53 (0 min)	resolved
Twilio	TaskRouter and Flex Returning 500s Status Codes	No impact listed	19:06	19:06 (0 min)	resolved
Canva	Issues on searching elements in a specific language	No impact listed	20:53	Aug 10, 2021, 01:25 (4.5 h)	resolved

Still open from earlier days 4

Vendor	Incident	Impact	Started	Resolved	Status
MessageBird (Bird)	Problems finding contacts on Inbox	Minor	Aug 2, 2021, 13:19	22:20 (7 d)	resolved
Scaleway	[WEB HOSTING] General platform slowness	Minor	Aug 4, 2021, 12:06	08:18 (5 d)	resolved
Twilio	SMS Delivery Failures to Multiple Chilean Carriers	Minor	Aug 4, 2021, 21:44	Aug 13, 2021, 11:51 (9 d)	resolved
Snyk	IaC reporting data is missing	Minor	Aug 8, 2021, 12:33	08:42 (20 h)	resolved

Maintenance 14

Vendor	Incident	Impact	Started	Resolved	Status
Red Hat (incl. Quay.io)	[Scheduled] Bugzilla scheduled maintainence	Maintenance	00:01	00:15 (14 min)	resolved
Twingate	[Scheduled] Routine database maintenance scheduled	Maintenance	01:00	01:30 (30 min)	resolved
Grafana Cloud	[Scheduled] Database Maintenance	Maintenance	01:00	02:00 (1.0 h)	resolved
Bandwidth	[Scheduled] Maintenance - Bandwidth Dashboard	Maintenance	02:00	04:00 (2.0 h)	resolved
Bandwidth	[Scheduled] SMS Messaging Maintenance - LAX	Maintenance	04:00	06:00 (2.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	04:00	09:00 (5.0 h)	resolved
Typeform	[Scheduled] Scheduled Maintenance - Builder and Admin	Maintenance	05:30	07:00 (1.5 h)	resolved
Red Hat (incl. Quay.io)	[Scheduled] Bugzilla scheduled maintainence	Maintenance	12:31	12:42 (11 min)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Beeline (VimpelCom)	Maintenance	15:00	18:00 (3.0 h)	resolved
Twilio	[Scheduled] SMS Carrier Maintenance - Telkomsel Indonesia	Maintenance	17:01	19:00 (2.0 h)	resolved
Twilio	[Scheduled] SMS Carrier Maintenance - Megafon, Russian Federation	Maintenance	20:00	Aug 10, 2021, 00:00 (4.0 h)	resolved
Twilio	[Scheduled] Kazakhstan SMS Carrier Maintenance - Tele2	Maintenance	20:30	Aug 10, 2021, 01:40 (5.2 h)	resolved
Twilio	[Scheduled] Kazakhstan SMS Carrier Maintenance - Altel JSC	Maintenance	20:30	Aug 10, 2021, 01:40 (5.2 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Beeline Network	Maintenance	21:00	Aug 10, 2021, 00:00 (3.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Asana, Xero, Elastic Cloud, QuickBooks Online, Dialpad, Dropbox, Confluent, Buildkite, Sinch, Optimizely, Monday.com, Twilio.

Cite this

27 vendor-reported incidents started on 2021-08-09 (UTC) across 21 vendors, 7 labelled major or critical by the vendor.

Title: Outages on August 9, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-08-09 00:00 UTC
URL: https://rewindex.com/outages/2021-08-09

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