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CompaniesSinchMonthly reportsAugust 2021

Sinch in August 2021: incidents, uptime and changes

45incidents posted
4labelled major or critical
98.64%free of major/critical
66.98%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 10 h 4 min, incident time 10.2 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 3 · Minor 21 · No impact listed 20

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
Service Notification - DashboardCritical2.0 hresolved08-07
Delivery Issue Pakistan - JazzMajor2.8 hresolved08-17
DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR towards MTN ZambiaMajor3.0 hresolved08-17
Voice and Verification Flashcall degradationMajor3.9 hresolved08-30

Other incidents 41

IncidentImpactStartedDurationStatusDay
Delivery Issue - GrameenPhone BangladeshMinor3.3 hresolved08-01
DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of traffic towards SloveniaNo impact listed5.6 hresolved08-01
DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of MT, MO and DLRNo impact listed1.0 hresolved08-02
DI SMS 365 | Enterprise Messaging | Potential Delay in delivery towards South Africa | TT# MNOC-31904No impact listed6.3 hresolved08-02
DI SMS 365 | Enterprise Messaging | Potential delay in delivery towards MexicoMinor4.3 hresolved08-03
External Maintenance - Telcel MexicoMinor1.4 hresolved08-03
DI SMS 365 | Enterprise Messaging | Potential delay in receipt of DLR from U Mobile in MalaysiaNo impact listed1.0 hresolved08-03
External Maintenance - Telcel MexicoMinor2.3 hresolved08-05
DI SMS 365 | Enterprise Messaging | Potential delay in delivery towards MexicoMinor2.0 hresolved08-05
DI SMS 365 | Enterprise Messaging | Potential delay in receipt of DLR from U Mobile in MalaysiaNo impact listed7.3 hresolved08-05
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MT and DLR | TT#MNOC-32037No impact listed3.3 hresolved08-06
Delivery issue - Grameenphone BD - Telenor PK - Telenor MMMinor2.4 hresolved08-06
Delivery issue - Grameenphone BD - Telenor PK - Telenor MM - Digi MYMinor14 hresolved08-06
DI SMS 365 | Enterprise Messaging | Potential delay in delivery towards MalaysiaNo impact listed3.6 hresolved08-06
DI SMS 365 | Enterprise Messaging | Potential delay in delivery towards BangladeshNo impact listed2.0 hresolved08-06
DI SMS 365 | Enterprise Messaging | Potential delay in delivery from U Mobile in MalaysiaNo impact listed4.7 hresolved08-08
Delivery issues - AsiaCell IraqMinor5.2 hresolved08-09
Flashcall Degradation - IndonesiaMinor25 hresolved08-09
Delivery Issue - KDDI JapanMinor2.5 hresolved08-10
DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR towards one of our partners in MexicoMinor35 minresolved08-13
DI SMS 365 | Enterprise Messaging | Potential delay in receipt of DLR from our partners in Brunei DarussalamNo impact listed2.4 hresolved08-15
DI SMS 365 ( SMSx & iSMS ) | Operator Services | Potential Delay in delivery of traffic towards one of our partner in UK | TT# MNOC-32278No impact listed0 minresolved08-15
Verification SMS and Verification Flashcall degradationMinor5.5 hresolved08-17
DI SMS 365 | Enterprise Messaging | DEGRADED SMS delivery towards Pakistan.No impact listed2 dresolved08-17
DI MMS 365 – MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-32354No impact listed4.1 hresolved08-18
DI SMS 365 | Enterprise Messaging | Inconsistent delivery of MO, MT and DLR traffic towards Emerging Markets Telecommunication Services(9Mobile) in NigeriaMinor2.2 hresolved08-19
DI SMS 365 ( SMSx & iSMS ) | Operator Services | Potential delay in delivery of traffic towards one of our partner in UK | TT#MNOC-32418No impact listed22 minresolved08-20
DI SMS 365 ( SMSx & iSMS ) | Operator Services | Potential delay in delivery of traffic towards one of our partner in UK | TT#MNOC-32422No impact listed41 minresolved08-20
Delivery Issue - Toll Free - US & CAMinor4.0 hresolved08-20
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages TT#MNOC-32435No impact listed4.6 hresolved08-20
Delivery Issue - Long Number and Toll Free - US & CAMinor41 minresolved08-22
Flashcall Degradation - IndonesiaMinor24 hresolved08-23
Service Notification - DashboardMinor44 hresolved08-25
DI SMS 365| Enterprise Messaging | Delay in delivery of MO, MT and DLR | TT# MNOC-32539No impact listed1.8 hresolved08-25
Delivery Issue - Long Number and Toll Free - US & CAMinor1.2 hresolved08-27
DI SMS 365 | Enterprise Messaging | Delay in delivery of MT Traffic towards Core Telecom UK in United KingdomMinor5 dresolved08-27
Sinch Incident - Bell and Virgin CanadaMinor1.8 hresolved08-27
Sinch Incident - Rogers and Fido CanadaNo impact listed0 minresolved08-27
DI MMS 365 – MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-32614No impact listed3.1 hresolved08-27
Sinch Incident - MMS, US CellularNo impact listed0 minresolved08-28
DI MMS 365 – MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-32665Minor9.1 hresolved08-30

Maintenance 92

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Cite this

Sinch posted 45 status incidents in August 2021 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Sinch in August 2021
Vendor
Sinch
Date
URL
https://rewindex.com/company/sinch/2021/08

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