Companies Sinch Monthly reportsJuly 2021

Sinch in July 2021: incidents, uptime and changes

49incidents posted

0labelled major or critical

100%free of major/critical

42.53%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 0 min, incident time 17.8 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Minor 31 · No impact listed 18

Incidents 49

Incident	Impact	Started	Duration	Status	Day
Delivery issues - AsiaCell Iraq	Minor	Jul 2, 2021, 06:55	25 h	resolved	07-02
DI LTE 365 \| Operator Services \| Diameter Links changes seen on DRA202	No impact listed	Jul 3, 2021, 12:11	1.7 h	resolved	07-03
Delivery Issue Spain - Digi	Minor	Jul 5, 2021, 12:45	12 h	resolved	07-05
Delivery Issue Poland - Orange	Minor	Jul 6, 2021, 15:16	16 h	resolved	07-06
Degraded performance - Rogers Wireless and Fido CA	Minor	Jul 7, 2021, 16:42	17 h	resolved	07-07
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR towards Core Telecom UK in United Kingdom \| TT# NA	Minor	Jul 7, 2021, 17:30	3.2 h	resolved	07-07
Degraded performance - T-Mobile US and Sprint	Minor	Jul 7, 2021, 18:29	2.5 h	resolved	07-07
Delivery Issue Dominican Republic - Altice	Minor	Jul 8, 2021, 08:39	11 h	resolved	07-08
Degraded performance - Rogers Wireless and Fido CA	Minor	Jul 8, 2021, 13:10	40 h	resolved	07-08
iSMS \| Operator Services \| Potential delay in delivery towards UK	No impact listed	Jul 8, 2021, 14:21	3.4 h	resolved	07-08
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-31246	No impact listed	Jul 8, 2021, 20:10	4.3 h	resolved	07-08
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR towards Celcom Malaysia \| TT# NA	Minor	Jul 10, 2021, 03:26	9.2 h	resolved	07-10
Delivery Issue Algeria - Mobilis	Minor	Jul 12, 2021, 11:29	4.8 h	resolved	07-12
DI SMS 365( SMSx & iSMS )\| Operator Services \| Potential Delay in delivery of traffic towards one of our partner in UK \| TT# MNOC-31341	No impact listed	Jul 12, 2021, 17:36	2.2 h	resolved	07-12
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-31345	No impact listed	Jul 12, 2021, 21:20	3.4 h	resolved	07-12
Voice and Verification Flashcall degradation	Minor	Jul 13, 2021, 12:20	5.3 h	resolved	07-13
Sinch notification - EU2 degradation	Minor	Jul 13, 2021, 13:16	5.2 h	resolved	07-13
Delivery Issue Vietnam - Vinaphone	Minor	Jul 14, 2021, 07:50	21 h	resolved	07-14
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-31403	No impact listed	Jul 14, 2021, 16:55	1.8 h	resolved	07-14
Delivery Issue Dominican Republic - Altice	Minor	Jul 14, 2021, 18:33	13 h	resolved	07-14
Delivery Issue Bhutan - TashiCell	Minor	Jul 14, 2021, 19:22	9.1 h	resolved	07-14
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-31440	No impact listed	Jul 16, 2021, 00:11	1.8 h	resolved	07-16
DI SMS 365 \| Enterprise Messaging \| CMP Portal Inaccessible \| TT# MNOC-31457	No impact listed	Jul 16, 2021, 10:21	30 min	resolved	07-16
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR towards AT&T Mexico	Minor	Jul 16, 2021, 18:25	5.1 h	resolved	07-16
Operator Notification - Verizon US - MMS	Minor	Jul 17, 2021, 19:10	25 min	resolved	07-17
DI SMS 365 \| Enterprise Messaging \| Delay in receipt of DLR from U Mobile Malaysia.	Minor	Jul 19, 2021, 15:45	13 h	resolved	07-19
Flashcall Degradation - Indonesia	Minor	Jul 20, 2021, 05:48	6 d	resolved	07-20
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR Traffic towards Globacom Nigeria(GLOMOBILE) in Nigeria	No impact listed	Jul 20, 2021, 10:25	6.8 h	resolved	07-20
US1 Site Network Issues	Minor	Jul 20, 2021, 18:49	18 min	resolved	07-20
Sinch Operator Notification - Verizon US	No impact listed	Jul 20, 2021, 22:19	0 min	resolved	07-20
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR Traffic towards Core Telecom UK in United Kingdom	Minor	Jul 21, 2021, 17:20	25 h	resolved	07-21
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-31574	No impact listed	Jul 21, 2021, 17:46	3.9 h	resolved	07-21
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR Traffic towards Cellular South in United States	Minor	Jul 21, 2021, 18:07	1.9 h	resolved	07-21
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages TT#MNOC-31590	No impact listed	Jul 22, 2021, 05:43	15 min	resolved	07-22
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR Traffic towards Vodafone in New Zealand	Minor	Jul 22, 2021, 18:56	2.7 h	resolved	07-22
DI SMS 365 \| Enterprise Messaging \| Potential delay in message delivery for the customers connected to US Datacenter \| TT# MNOC-31614	Minor	Jul 22, 2021, 20:07	7.1 h	resolved	07-22
DI SMS 365 \| Operator Services \| Potential delay in delivery of MO, MT & DLR \| TT# MNOC-31619	Minor	Jul 22, 2021, 21:25	5.8 h	resolved	07-22
Delivery Issue - Globe Philippines	Minor	Jul 23, 2021, 09:11	2.8 h	resolved	07-23
Sinch Service Notification - Signaling partner degradation	No impact listed	Jul 23, 2021, 11:59	0 min	resolved	07-23
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages TT#MNOC-31649	No impact listed	Jul 23, 2021, 19:44	3.4 h	resolved	07-23
DI SMS 365 \| Operator Services \| Potential delay in delivery of MO, MT & DLR \| TT# MNOC-31669	No impact listed	Jul 24, 2021, 16:08	24 min	resolved	07-24
Delivery Issue - GrameenPhone Bangladesh	Minor	Jul 25, 2021, 07:46	5 d	resolved	07-25
Delivery Issue Kuwait Ooredoo	Minor	Jul 25, 2021, 21:48	12 h	resolved	07-25
DI SMS 365 \| Enterprise Messaging \| Potential Delay in delivery of traffic towards U-Mobile in Malaysia	Minor	Jul 26, 2021, 07:06	2.3 h	resolved	07-26
Sinch Service Notification - Sinch Select - Ooredoo Kuwait	No impact listed	Jul 26, 2021, 10:23	3 d	resolved	07-26
Sinch Operator Notification - Virgin Mobile Canada	No impact listed	Jul 27, 2021, 20:58	0 min	resolved	07-27
DI SMS 365 \| Enterprise Messaging \| Potential Delay in delivery of traffic towards all MTN Networks in Africa	No impact listed	Jul 28, 2021, 15:45	2.5 h	resolved	07-28
Delivery issue - Orange France	Minor	Jul 29, 2021, 08:54	2.3 h	resolved	07-29
Delivery issue - Entel Peru	Minor	Jul 29, 2021, 11:55	21 h	resolved	07-29

Maintenance 104

Show scheduled maintenance

Jul 1, 2021, 03:00 [Scheduled] External Maintenance - US Toll-Free Number Provider
Jul 1, 2021, 03:00 [Scheduled] External Maintenance - US Toll-Free Number Provider
Jul 1, 2021, 04:56 [Scheduled] DI SMS 365 - Rescheduled | Enterprise Messaging | 3rd party Network Maintenance | Ref Number#2409
Jul 1, 2021, 08:00 [Scheduled] Sinch Scheduled Maintenance - REST API new IP Additions
Jul 1, 2021, 08:02 [Scheduled] Consolidation of SMS MT Short Code Traffic for Sprint, Virgin US, Sprint US Virgin Islands and Boost Towards T-Mobile US
Jul 3, 2021, 18:00 [Scheduled] DI SMS 365| Enterprise Messaging | Application Maintenance | PCR Number #9070
Jul 5, 2021, 01:26 [Scheduled] DI LTE 365 | Operator Services | 4th July 2021 01:00 Hrs.– 15:59 Hrs. GMT | Partner Datacenter Maintenance
Jul 6, 2021, 06:00 [Scheduled] DI SMS 365 | Operator Services | Application Maintenance | PCR Number #PSD-9047
Jul 6, 2021, 06:00 [Scheduled] Sinch Emergency Maintenance: MMS
Jul 6, 2021, 08:00 [Scheduled] Consolidation of SMS MT Short Code Traffic for Sprint, Virgin US, Sprint US Virgin Islands and Boost Towards T-Mobile US
Jul 6, 2021, 19:30 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Application Maintenance| Planned maintenance towards one of the partners in Mexico |
Jul 7, 2021, 05:00 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance
Jul 7, 2021, 07:00 [Scheduled] Sinch Planned Maintenance: MMS
Jul 7, 2021, 08:00 [Scheduled] Consolidation of SMS MT Short Code Traffic for Sprint, Virgin US, Sprint US Virgin Islands and Boost Towards T-Mobile US
Jul 7, 2021, 09:00 [Scheduled] [Updated SSL Certificate Installation] US REST API Gateway: api-sms-us.clxcommunications.com (US - 7th July 2021 @ 09:00-11:00 UTC)
Jul 8, 2021, 05:00 [Scheduled] External Maintenance - T-Mobile US
Jul 8, 2021, 05:00 [Scheduled] DI SMS 365| Enterprise Messaging | 3rd party Network Maintenance
Jul 8, 2021, 05:00 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Application Maintenance| Planned maintenance towards one of the partners in Mexico |
Jul 8, 2021, 06:01 [Scheduled] DI SMS 365| Operator Services | DI Application Maintenance | PCR Number #PSD-9041
Jul 8, 2021, 06:04 [Scheduled] Sinch Planned Maintenance: MMS
Jul 8, 2021, 08:00 [Scheduled] Consolidation of SMS MT Short Code Traffic for Sprint, Virgin US, Sprint US Virgin Islands and Boost Towards T-Mobile US
Jul 8, 2021, 09:00 [Scheduled] [Updated SSL Certificate Installation] US REST API Gateway: api-sms-us.clxcommunications.com (US - 8th July 2021 @ 09:00-11:00 UTC)
Jul 8, 2021, 11:30 [Scheduled] DI SMS 365 | Enterprise Messaging | Application Maintenance | PCR Number # PSD-9090
Jul 10, 2021, 18:00 [Scheduled] DI SMS 365 | Enterprise Messaging | Application Maintenance | PCR Number #9088
Jul 12, 2021, 05:01 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Application Maintenance
Jul 12, 2021, 09:00 [Scheduled] External Maintenance - US Long Number Provider
Jul 13, 2021, 05:00 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Application Maintenance | Planned maintenance towards one of the partners in Mexico |
Jul 13, 2021, 06:01 [Scheduled] DI SMS 365 (SMSx & iSMS) | Operator Services | Application Maintenance | PCR Number # PSD-9086
Jul 13, 2021, 06:02 [Scheduled] DI MMS 365 - MM4 | Operator Services | Application Maintenance | PCR Number # PSD-9093
Jul 13, 2021, 08:00 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance
Jul 13, 2021, 08:00 [Scheduled] WhatsApp Routine Maintenance - EU
Jul 13, 2021, 08:00 [Scheduled] DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCR Number # PSD-9089
Jul 13, 2021, 08:00 [Scheduled] Consolidation of SMS MT Short Code Traffic for Sprint, Virgin US, Sprint US Virgin Islands and Boost Towards T-Mobile US
Jul 13, 2021, 08:00 [Scheduled] Sinch Scheduled Maintenance - US5 Site
Jul 13, 2021, 10:00 [Scheduled] WhatsApp Routine Maintenance - US
Jul 14, 2021, 08:00 [Scheduled] Conversation API Routine Maintenance - EU
Jul 14, 2021, 08:00 [Scheduled] Consolidation of SMS MT Short Code Traffic for Sprint, Virgin US, Sprint US Virgin Islands and Boost Towards T-Mobile US
Jul 14, 2021, 09:01 [Scheduled] Conversation API Routine Maintenance - US
Jul 14, 2021, 14:30 [Scheduled] Sinch Emergency Maintenance - WhatsApp
Jul 14, 2021, 20:00 [Scheduled] DI GRX 365 & DI LTE 365 | Operator Services | Application Maintenance | GRX/IPX DNS server maintenance | PCR Number #PSD-9081
Jul 15, 2021, 04:00 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Application Maintenance | Planned maintenance towards one of the partners in Canada.
Jul 15, 2021, 06:00 [Scheduled] DI SMS 365| Operator Services | Application Maintenance | PCR Number #9084
Jul 15, 2021, 06:00 [Scheduled] DI MMS 365 - MM4 | Operator Services | Application Maintenance | PCR Number # PSD-9094
Jul 15, 2021, 06:01 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Maintenance
Jul 15, 2021, 06:01 [Scheduled] External Maintenance - Verizon - US
Jul 15, 2021, 07:00 [Scheduled] DI IoT Connect 365 | Enterprise Messaging | 3rd party Application Maintenance | Ref Number#784361
Jul 15, 2021, 07:00 [Scheduled] External Maintenance - T-Mobile US
Jul 15, 2021, 08:00 [Scheduled] Consolidation of SMS MT Short Code Traffic for Sprint, Virgin US, Sprint US Virgin Islands and Boost Towards T-Mobile US
Jul 15, 2021, 08:00 [Scheduled] Sinch Scheduled Maintenance - US5 Site
Jul 15, 2021, 08:00 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance
Jul 15, 2021, 19:50 [Scheduled] DI MMS 365 - MM4 | Operator Services | Application Maintenance | EPCR Number # PSD-9117
Jul 16, 2021, 00:00 [Scheduled] DI SMS 365 (iSMS) | Operator Services | Change Freeze Notification - Eid-al-Adha
Jul 16, 2021, 06:00 [Scheduled] DI SMS 365| Operator Services | Application Maintenance | PCR Number #PSD-9106
Jul 17, 2021, 18:00 [Scheduled] DI SMS 365 | Enterprise Messaging | Application Maintenance | PCR Number #9067/9107
Jul 18, 2021, 06:30 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Application Maintenance | Planned maintenance towards Telus Mobility in Canada.
Jul 20, 2021, 00:00 [Scheduled] New Authentication 365 SSO and user login
Jul 20, 2021, 00:00 [Scheduled] New Livelink 365 SSO and user login
Jul 20, 2021, 06:00 [Scheduled] DI MMS 365 - MM7 | Enterprise Messaging & Operator Services | Application Maintenance | PCR Number #9095
Jul 20, 2021, 08:00 [Scheduled] Sinch Scheduled Maintenance - US1 Site
Jul 20, 2021, 09:00 [Scheduled] Internal Maintenance - Canada Rogers & Fido
Jul 20, 2021, 09:00 [Scheduled] External Maintenance - US Long Number Provider
Jul 21, 2021, 04:00 [Scheduled] External Maintenance - US Long Number Provider
Jul 21, 2021, 04:00 [Scheduled] External Maintenance - Verizon - US
Jul 21, 2021, 06:00 [Scheduled] DI MMS 365 - MM4 | Operator Services | Application Maintenance | PCR Number # PSD-9102
Jul 21, 2021, 06:00 [Scheduled] DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCR Number # PSD-9118
Jul 22, 2021, 03:03 [Scheduled] External Maintenance - Toll-Free Number Provider
Jul 22, 2021, 04:00 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance | Ref Number# 2415
Jul 22, 2021, 05:03 [Scheduled] Internal Maintenance - Reach Platform
Jul 22, 2021, 05:04 [Scheduled] DI SMS 365| Enterprise Messaging | 3rd party Application Maintenance | Planned maintenance towards AT&T Mexico
Jul 22, 2021, 05:04 [Scheduled] External Maintenance - T-Mobile US
Jul 22, 2021, 06:00 [Scheduled] DI MMS 365 - MM7 | Enterprise Messaging & Operator Services | Application Maintenance | PCR Number #9096
Jul 22, 2021, 08:00 [Scheduled] External Maintenance - T-Mobile US
Jul 22, 2021, 16:00 [Scheduled] DI SMS 365| Enterprise Messaging | 3rd party Network Maintenance | Maintenance performed by U-Mobile , Malaysia
Jul 22, 2021, 17:58 [Scheduled] DI SMS 365 | Enterprise Messaging | Change in URL for Message Manager
Jul 23, 2021, 04:01 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance | Ref Number# 2416
Jul 23, 2021, 04:02 [Scheduled] External Maintenance - US Long Number Provider
Jul 23, 2021, 04:02 [Scheduled] External Maintenance - Verizon - US
Jul 23, 2021, 05:00 [Scheduled] External Maintenance - Verizon - US
Jul 23, 2021, 07:00 [Scheduled] External Maintenance - T-Mobile US
Jul 24, 2021, 22:00 [Scheduled] DI E-Mail 365 | Enterprise Messaging | Application Maintenance | PCR Number # PSD-9092
Jul 26, 2021, 16:50 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance | Ref Number# NA
Jul 27, 2021, 03:34 [Scheduled] DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCR Number # PSD-9123
Jul 27, 2021, 08:00 [Scheduled] WhatsApp Routine Maintenance - EU
Jul 27, 2021, 10:01 [Scheduled] WhatsApp Routine Maintenance - US
Jul 28, 2021, 06:00 [Scheduled] Internal Maintenance - Customer Portal
Jul 28, 2021, 07:00 [Scheduled] Scheduled Reach Platform Maintenance
Jul 28, 2021, 07:23 [Scheduled] | RESCHEDULED | DI MMS 365 - MM4 | Operator Services | Application Maintenance | PCR Number # PSD-9121
Jul 28, 2021, 08:00 [Scheduled] Conversation API Routine Maintenance - EU
Jul 28, 2021, 08:00 [Scheduled] Sinch Maintenance Notification on our CA sites loadbalancers
Jul 28, 2021, 09:00 [Scheduled] Conversation API Routine Maintenance - US
Jul 29, 2021, 03:00 [Scheduled] External Maintenance - Toll-Free Number Provider
Jul 29, 2021, 04:00 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance | Ref Number# 2420
Jul 29, 2021, 04:02 [Scheduled] External Maintenance - US Long Number Provider
Jul 29, 2021, 04:10 DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of traffic towards Brunei Darussalam
Jul 29, 2021, 05:00 [Scheduled] Customer Portal routine maintenance
Jul 29, 2021, 06:03 [Scheduled] DI MMS 365 - MM4 | Operator Services | Application Maintenance | PCR Number # PSD-9121
Jul 29, 2021, 07:49 DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of traffic towards MTN Nigeria in Nigeria
Jul 29, 2021, 10:00 [Scheduled] DI SMS 365| Enterprise Messaging | 3rd party Application Maintenance | Planned maintenance towards Vodafone NZ
Jul 29, 2021, 15:00 [Scheduled] Sinch Maintenance Notification on our AU sites loadbalancers
Jul 29, 2021, 15:00 [Scheduled] Sinch Maintenance Notification on our BR sites loadbalancers
Jul 30, 2021, 04:00 [Scheduled] External Maintenance - US Long Number Provider
Jul 30, 2021, 05:00 [Scheduled] External Maintenance - T-Mobile US
Jul 31, 2021, 18:25 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party System Maintenance
Jul 31, 2021, 18:32 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network, Application or System Maintenance | Ref Number # 2418

Cite this

Sinch posted 49 status incidents in July 2021 (0 major or critical); 0 price changes and 0 notable page changes observed.

Title: Sinch in July 2021
Vendor: Sinch
Date: 2021-07-01 00:00 UTC
URL: https://rewindex.com/company/sinch/2021/07

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