Outages by dayJuly 16, 2021

Outages on July 16, 2021

UTC day 2021-07-16 (Jul 16, 2021, 00:00 to Jul 16, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

23incidents started

1labelled major or critical

17vendors with a new incident

11still open from earlier days

By vendor label: Major 1 · Minor 17 · No impact listed 5 · 11 maintenance

Incidents started this day 23

Vendor	Incident	Impact	Started	Resolved	Status
Klaviyo	Delay in Analytics Processing for 12.5% of Metrics	Major	20:41	Jul 26, 2021, 12:09 (10 d)	resolved
Twilio	SMS Delivery Delays to Naxtel Azerbaijan	Minor	01:29	20:49 (19 h)	resolved
Xero	Some users are unable to access CIS Reports	Minor	10:53	13:12 (2.3 h)	resolved
Twilio	Emergency 911 Enablement and Address Validation Issues for Twilio US/CA numbers	Minor	11:33	18:45 (7.2 h)	resolved
MessageBird (Bird)	Whatsapp Outbound messages delays	Minor	12:29	14:22 (1.9 h)	resolved
Plivo	Call failures on inbound voice towards Luxembourg phone numbers	Minor	12:33	16:21 (3.8 h)	resolved
FullStory	Delayed Indexing	Minor	12:49	18:28 (5.7 h)	resolved
Braze	Increased error rates in US 06	Minor	13:11	14:02 (51 min)	resolved
npm	Issues accessing package settings on npmjs.com	Minor	14:17	14:59 (42 min)	resolved
Render	Some web services using Cloudflare are returning errors	Minor	14:33	21:43 (7.2 h)	resolved
New Relic	Infra UI Irregularities for US Region	Minor	15:28	15:59 (31 min)	resolved
Twilio	SMS Delivery Delays to Orange and Tigo Networks in Congo Democratic Republic	Minor	17:13	Jul 17, 2021, 05:05 (12 h)	resolved
Confluence	Profile information intermittently not rendered in Confluence	Minor	17:25	18:42 (1.3 h)	resolved
Bandwidth	Messaging Incident	Minor	17:37	18:34 (57 min)	resolved
Plivo	Delivery delay on inbound toll-free SMS towards Verizon phone numbers	Minor	18:11	18:35 (24 min)	resolved
Sinch	DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR towards AT&T Mexico	Minor	18:25	23:33 (5.1 h)	resolved
CircleCI	UI displaying "Server Errors"	Minor	20:18	20:26 (8 min)	resolved
RevenueCat	Degraded API performance	Minor	21:09	22:39 (1.5 h)	resolved
Sinch	DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-31440	No impact listed	00:11	01:57 (1.8 h)	resolved
Hotjar	WebSocket Data Ingestion Errors	No impact listed	07:19	07:20 (1 min)	resolved
Hotjar	Issues with some Survey responses notification and delayed Survey responses	No impact listed	08:47	09:15 (28 min)	resolved
Sinch	DI SMS 365 \| Enterprise Messaging \| CMP Portal Inaccessible \| TT# MNOC-31457	No impact listed	10:21	10:51 (30 min)	resolved
Aptible	CVE-2021-22555 patching	No impact listed	13:35	Jul 19, 2021, 16:08 (3 d)	resolved

Still open from earlier days 11

Vendor	Incident	Impact	Started	Resolved	Status
LaunchDarkly	Flag Dashboard not loading for some customers	Major	Jul 15, 2021, 22:50	00:37 (1.8 h)	resolved
Twilio	Video Compositions are Delayed and Some Others Fail	Minor	Jul 13, 2021, 11:02	Jul 20, 2021, 09:08 (7 d)	resolved
Klaviyo	Delay in Analytics Processing for 12.5% of Metrics	Minor	Jul 14, 2021, 20:59	17:24 (44 h)	resolved
Plivo	Delivery delay on inbound toll-free SMS/MMS towards US phone numbers : Marquette, MI	Minor	Jul 15, 2021, 14:52	00:50 (10.0 h)	resolved
Plivo	Delivery delay on inbound toll-free SMS/MMS towards US phone numbers : Evansville, IN	Minor	Jul 15, 2021, 14:53	00:50 (9.9 h)	resolved
MessageBird (Bird)	WhatsApp inbound and outbound media delivery failures	Minor	Jul 15, 2021, 15:56	14:41 (23 h)	resolved
Elastic Cloud	Elasticsearch Service - Planned Maintenance	No impact listed	Jul 13, 2021, 17:49	Jul 20, 2021, 01:59 (6 d)	resolved
QuickBooks Online	Pay event submission delay with the ATO	No impact listed	Jul 15, 2021, 03:18	Jul 28, 2021, 07:47 (13 d)	resolved
Bandwidth	Bandwidth Local Market Impairment - 342 Marquette, MI	No impact listed	Jul 15, 2021, 10:28	00:48 (14 h)	resolved
Bandwidth	Bandwidth Local Market Impairment - 330 - Evansville, IN	No impact listed	Jul 15, 2021, 10:30	00:47 (14 h)	resolved
Airtable	Automations Notifications (July 15, 2021 incident)	No impact listed	Jul 15, 2021, 17:40	00:51 (7.2 h)	resolved

Maintenance 11

Vendor	Incident	Impact	Started	Resolved	Status
Sinch	[Scheduled] DI SMS 365 (iSMS) \| Operator Services \| Change Freeze Notification - Eid-al-Adha	Maintenance	00:00	Jul 22, 2021, 00:00 (6 d)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	04:00	10:00 (6.0 h)	resolved
Bandwidth	[Scheduled] DLS Maintenance - ATL Data Center	Maintenance	04:02	10:00 (6.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance (V2 SMS)	Maintenance	04:02	05:00 (58 min)	resolved
Linode (Akamai)	[Scheduled] Scheduled Network Maintenance - US-East (Newark)	Maintenance	04:55	06:00 (1.1 h)	resolved
Bandwidth	[Scheduled] DLS Maintenance - DFW Data Center	Maintenance	05:01	10:00 (5.0 h)	resolved
Sinch	[Scheduled] DI SMS 365\| Operator Services \| Application Maintenance \| PCR Number #PSD-9106	Maintenance	06:00	07:48 (1.8 h)	resolved
Iterable	[Scheduled] Iterable Planned Maintenance AWS Security Updates	Maintenance	07:00	08:00 (1.0 h)	resolved
Bunny.net	API / Dashboard maintenance	Maintenance	08:11	08:15 (4 min)	resolved
Bitbucket	[Scheduled] Storage infrastructure maintenance - repositories briefly read-only	Maintenance	17:00	Jul 18, 2021, 23:00 (2 d)	resolved
Wise	[Scheduled] Cards maintenance, July 17	Maintenance	23:01	Jul 17, 2021, 02:01 (3.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Klaviyo, Twilio, Xero, MessageBird (Bird), Plivo, FullStory, Braze, npm, Render, New Relic, Confluence, Bandwidth.

Cite this

23 vendor-reported incidents started on 2021-07-16 (UTC) across 17 vendors, 1 labelled major or critical by the vendor.

Title: Outages on July 16, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-07-16 00:00 UTC
URL: https://rewindex.com/outages/2021-07-16

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