Companies Xero Monthly reportsJuly 2021

Xero in July 2021: incidents, uptime and changes

20incidents posted

9labelled major or critical

95.28%free of major/critical

92.27%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 35 h 5 min, incident time 2.4 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 8 · Minor 9 · No impact listed 2

Major and critical incidents 9

Incident	Impact	Started	Duration	Status	Day
03/07/2021: Some users are experiencing error messages when logging into Xero	Critical	Jul 3, 2021, 17:31	14 h	resolved	07-03
Users are unable to access the navigation bar in Xero	Major	Jul 5, 2021, 02:17	1.2 h	resolved	07-05
WorkFlowMax Global search Issue	Major	Jul 7, 2021, 06:06	1.7 h	resolved	07-07
Users experiencing issues in Partner Products	Major	Jul 7, 2021, 23:59	3.8 h	resolved	07-07
Slowness and errors while accessing XPM	Major	Jul 13, 2021, 04:50	27 min	resolved	07-13
Some users are unable to see the Business tab on the navigation bar	Major	Jul 14, 2021, 01:09	3.3 h	resolved	07-14
Performance Issues in Bank Reconciliation and unable to set up Bank Feeds	Major	Jul 20, 2021, 00:47	2.0 h	resolved	07-20
Some users experiencing issues reconnecting and setting up NZ/AU AMEX Yodlee feeds in Xero	Major	Jul 20, 2021, 05:23	2.1 h	resolved	07-20
Some users experiencing errors with Bank Feed connections and viewing the Dashboard	Major	Jul 21, 2021, 10:54	3.6 h	resolved	07-21

Other incidents 11

Incident	Impact	Started	Duration	Status	Day
Some users are experiencing slowness and errors in Payroll	Minor	Jul 5, 2021, 04:10	4.7 h	resolved	07-05
ATO gateways are experiencing difficulties	Minor	Jul 12, 2021, 07:30	4.5 h	resolved	07-12
ATO gateways are experiencing difficulties	Minor	Jul 13, 2021, 04:18	49 min	resolved	07-13
2021-07-13 - Users experiencing errors in Xero	No impact listed	Jul 13, 2021, 13:03	57 min	resolved	07-13
Errors with UK Bank Feeds	Minor	Jul 14, 2021, 11:29	2.9 h	resolved	07-14
Errors with UK Bank Feeds	Minor	Jul 15, 2021, 09:38	1.9 h	resolved	07-15
Some users are unable to access CIS Reports	Minor	Jul 16, 2021, 10:53	2.3 h	resolved	07-16
Some users experiencing performance issues in Xero	Minor	Jul 21, 2021, 02:04	1.7 h	resolved	07-21
Users experiencing issues processing batch payments	Minor	Jul 21, 2021, 03:17	2.2 h	resolved	07-21
Users are unable to access Xero	Minor	Jul 22, 2021, 15:54	2.1 h	resolved	07-22
Users are unable to access Xero	No impact listed	Jul 27, 2021, 08:25	11 h	resolved	07-27

Maintenance 1

Show scheduled maintenance

Jul 3, 2021, 20:30 [Scheduled] Scheduled Maintenance for Xero Projects

Cite this

Xero posted 20 status incidents in July 2021 (9 major or critical); 0 price changes and 0 notable page changes observed.

Title: Xero in July 2021
Vendor: Xero
Date: 2021-07-01 00:00 UTC
URL: https://rewindex.com/company/xero/2021/07

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