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CompaniesTwilioMonthly reportsJuly 2021

Twilio in July 2021: incidents, uptime and changes

135incidents posted
2labelled major or critical
98.10%free of major/critical
18.48%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 14 h 7 min, incident time 25.3 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 113 · No impact listed 20

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Programmable Wireless SIMs Cannot Currently Be Moved From "New" To "Active" Or "Ready" StatesMajor4.0 hresolved07-14
SMS Delivery Delays and Failures to Claro Network Dominican RepublicMajor10 hresolved07-28

Other incidents 133

IncidentImpactStartedDurationStatusDay
SMS Delete Sending 200 Response But Delayed Delete in ConsoleMinor1.3 hresolved07-01
SMS Delivery Delays And Failures to Hutchison Indonesia over International Registered SenderIDMinor4.2 hresolved07-01
SMS Delivery Delays and Failures to AIS ThailandMinor3.5 hresolved07-01
Super SIM Network Connectivity IssuesMinor40 minresolved07-01
SMS Delivery Failures to a Subset of Twilio Phone Numbers in AustraliaMinor7.5 hresolved07-01
Programmable Wireless T-Mobile SIMs Stuck in Scheduled StateMinor3.1 hresolved07-01
Programmable Wireless SIMs Experiencing Issues With Data ConnectivityMinor4.2 hresolved07-01
SMS Delivery Delays to Globe and Smart Philippines Over Twilio Domestic LongcodesMinor3.1 hresolved07-02
Delayed Delivery Reports for Messages Sent to Brazil Claro NetworkMinor1.5 hresolved07-02
On Call Engineers are Investigating SMS Delivery Failures from a Subset of Shortcodes to Brazil Mexico and PeruMinor12 minresolved07-02
Unable to Receive Calls to a Subset of Twilio's Phone Number in El SalvadorMinor4.3 hresolved07-03
Super Sim Data Connectivity IssuesMinor3.0 hresolved07-03
Incorrect period values in Super Sim Usage API for the all granularity queries.Minor8 minresolved07-03
High Packet Loss Causing Voice FailuresNo impact listed26 minresolved07-04
Super SIM Network Connectivity IssuesNo impact listed29 minresolved07-04
SMS and MMS Delivery Delays to Verizon Wireless USA (311-489)Minor3.2 hresolved07-04
On Call Engineers are Investigating Unsolicited Authy Account ResetsMinor2.2 hresolved07-04
SMS Delivery Report Delays to CATEL Network in AzerbaijanMinor4.7 hresolved07-05
SMS Delivery Delays to DigiMobil Network in SpainMinor6.4 hresolved07-05
Default UK Phone Number Search in console may not return resultsMinor1.9 hresolved07-05
SMS Delivery Delays to Antel networkMinor3.5 hresolved07-06
SMS Delivery Failures to Movistar Chile from Twilio Chile Local NumbersMinor4.8 hresolved07-06
SMS Delivery Delays from Twilio Short Codes to Cellcom USMinor8.6 hresolved07-06
Inbound Call Failures to a Subset of Twilio Denmark Phone NumbersMinor21 hresolved07-06
SMS Delivery Failures and Delays on Zong NetworkMinor3.1 hresolved07-06
Inbound SMS Failures to a Subset of Twilio Denmark Long CodesMinor13 dresolved07-07
Inbound Call Failures to a Subset of Twilio Netherlands Landline NumbersMinor2.9 hresolved07-07
SMS Delivery Delay to Entel ChileMinor5.0 hresolved07-07
SMS Delivery Delays to MCI Network IranMinor7.1 hresolved07-08
Flex console.zen Displays ‘Voice’ Item Without Underlying PageMinor29 minresolved07-08
SMS Delivery Delays To Israel Pelephone Network (425-03)Minor5.7 hresolved07-08
SMS Delivery Receipt Delays to O2 GermanyMinor2.5 hresolved07-08
SMS Delivery Delays to Azerbaijan Naxtel NetworkMinor3.0 hresolved07-08
Resolved: On Call Engineers are Investigating Errors on Console Number ProvisioningNo impact listed18 minresolved07-08
WhatsApp Delivery DelaysMinor2.6 hresolved07-09
SMS Delivery Delays to Bolivia EntelMinor3.0 hresolved07-10
SMS Delivery Delays to Malaysia CelcomMinor8.4 hresolved07-10
SMS delivery delays to Singtel Optus AustraliaNo impact listed0 minresolved07-10
On Call Engineers are Investigating a Potential Issue With Requests to our REST APINo impact listed1.1 hresolved07-10
SMS Delivery Delays to Cellular Corp Network USA Using Toll-Free NumbersMinor4.5 hresolved07-11
Delay Observed in Metrics Getting Updated on Flex InsightsNo impact listed1.4 hresolved07-11
SMS Delivery Delays to Orange Network in SwitzerlandMinor5.0 hresolved07-11
SMS Delivery Delays to O2 GermanyMinor1.9 hresolved07-12
API Timeouts from Programmable Messaging and Verify APIsMinor7.2 hresolved07-12
Intermittent Connection Issues Logging in and Using FlexMinor6.4 hresolved07-12
SMS Delivery Delay to ATM Mobilis AlgeriaMinor3.7 hresolved07-12
HTTP Connectivity Timeouts in Programmable Voice CallsMinor2.0 hresolved07-12
Inbound SMS Failures to Twilio Philippines NumbersMinor2.4 hresolved07-12
SMS Delivery Delays to Uganda Airtel NetworkMinor1.8 hresolved07-12
Automated Alert: Minimal Customer ImpactNo impact listed19 minresolved07-12
SMS Delivery Failures on Canada Videotron (302-500)Minor2.9 hresolved07-13
Super SIM Connectivity Issues With 2G/3G NetworksMinor1.0 hresolved07-13
Video Compositions are Delayed and Some Others FailMinor7 dresolved07-13
On Call Engineers are InvestigatingNo impact listed1.0 hresolved07-13
Timeouts Searching UK Numbers in Twilio ConsoleMinor6.5 hresolved07-13
SMS Delivery Delays to Zimbabwe Econet NetworkMinor7.2 hresolved07-13
Automated Alert: No Customer ImpactNo impact listed4 minresolved07-13
SMS Delivery Delays to MTN Iran (432-35)Minor2.2 hresolved07-14
SMS Delivery Delays to Russian Federation - Megafon Network(250-002)Minor2.6 hresolved07-14
SMS Delivery Delays to Telcel Network in MexicoMinor2.8 hresolved07-14
MMS Delivery Delays over Subset of Short Codes to Multiple Networks in the U.S.Minor2.7 hresolved07-14
On Call Engineers are InvestigatingNo impact listed22 minresolved07-14
SMS Delivery Delays to Venezuela Digitel NetworkMinor4.7 hresolved07-14
SMS Delivery Failures to Israel Pelephone NetworkMinor12 hresolved07-14
SMS Delivery Delays to Dominican Republic Orange NetworkMinor15 hresolved07-14
SMS Delivery Delay To Telia Network In DenmarkMinor11 hresolved07-15
SMS Delivery Delays to Vodafone GermanyMinor1.1 hresolved07-15
SMS Delivery Delays to MTN NigeriaMinor6.9 hresolved07-15
SMS Delivery Delays to the Zain Network in SudanMinor2.8 hresolved07-15
SMS Delivery Delays to Naxtel AzerbaijanMinor19 hresolved07-16
Emergency 911 Enablement and Address Validation Issues for Twilio US/CA numbersMinor7.2 hresolved07-16
SMS Delivery Delays to Orange and Tigo Networks in Congo Democratic RepublicMinor12 hresolved07-16
Automated Alert: Minimal Customer ImpactNo impact listed32 minresolved07-17
SMS Delivery Delays to Indonesia H3G CPMinor3.7 hresolved07-17
MMS Delivery Delays to Verizon Wireless USA via Long CodeMinor7.0 hresolved07-17
Delay in SMS Delivery to Sri Lanka Mobitel NetworkMinor5.6 hresolved07-18
SMS Delivery Failures to Digitel Network in VenezuelaMinor3.0 hresolved07-19
SMS Delivery Delays to Orange Network in NigerMinor2.9 hresolved07-19
SMS Delivery Report Delays When Sending to UMobile Network in MalaysiaMinor15 hresolved07-19
Inbound Call Failures to a Subset of Twilio Czech Phone NumbersMinor3.7 hresolved07-19
Deleted Studio Flows Reappearing in ConsoleMinor43 hresolved07-19
Automated Alert: Minimal Customer ImpactNo impact listed3 minresolved07-19
SMS Delivery Delays to Glo Network in NigeriaMinor4.2 hresolved07-20
Console Page Navigation Loading IssuesMinor1.6 hresolved07-20
Issues Navigating to Notify, Sync, Conversations, Programmable Messaging and Messaging Insights via Safari in ConsoleMinor1.7 hresolved07-20
SMS Delivery Delays to Malitel In MaliMinor4.8 hresolved07-21
SMS Short Code Delivery Failures to VideotronMinor15 hresolved07-21
Inbound Failure of Messages to a Subset of Twilio Netherlands Phone NumbersMinor7.5 hresolved07-21
Delays in Responses from Twilio Console and Usage APIMinor2.6 hresolved07-21
MMS Delivery Delays over Subset of Short Codes to AT&TMinor2.4 hresolved07-21
Automated Alert: Minimal Customer ImpactNo impact listed14 minresolved07-21
SMS Delivery Delays to Al-Madar Network in LibyaMinor4.8 hresolved07-22
SMS Delivery Delays over Subset of Shortcodes to Multiple US NetworksNo impact listed0 minresolved07-22
SMS Delivery Failures on Zet-Mobile Network in TajikistanMinor4 dresolved07-23
SMS Delivery Delays on Gigsky Network in USMinor3.3 hresolved07-23
Unable to create a Flex account in Admin CenterMinor45 minresolved07-23
Platform Delays Impacting Multiple ServicesMinor4.2 hresolved07-23
On Call Engineers are Investigating Issues with the Verify APINo impact listed9 minresolved07-23
Inbound Call Failures to a Subset of Twilio Phone Numbers in Multiple Countries (Netherlands, Poland, Italy)Minor7.0 hresolved07-23
SMS Delivery Delays to Mobitel Network in Sri-Lanka for Messages from Numeric Sender IDMinor4.3 hresolved07-23
Body Encoding Issues for a Subset of Vodafone Idea Users in IndiaMinor1.6 hresolved07-23
SMS Delivery Failures to Nigeria AirtelMinor1.4 hresolved07-26
SMS Delivery Delays to Chile Claro NetworkMinor9.1 hresolved07-26
On Call Engineers are InvestigatingNo impact listed16 minresolved07-26
Subset of Customers are Unable to Access Support Center in ConsoleMinor58 minresolved07-27
Elevated HTTP 500 Errors for Programmable Messaging ConsoleMinor12 hresolved07-27
Programmable Messaging Status Callbacks DelayedMinor1.1 hresolved07-27
Intermittent Call and Conference Failures for SIP Calls for a Subset of Customers.Minor1.2 hresolved07-27
SMS Delivery Delays to MTS Network in BelarusMinor5.5 hresolved07-27
On Call Engineers are InvestigatingNo impact listed25 minresolved07-27
Elevated Webhook Failures for Subset of Customers when Using the Ashburn EdgeMinor1.1 hresolved07-27
SMS Delivery Delays to MTN Network in Nigeria, Ghana, and CameroonMinor4.8 hresolved07-28
SMS Delivery Report Delays to US Verizon Network Over a Subset of Short CodesMinor4.4 hresolved07-28
SMS Delivery Delays to Orange Network CongoMinor5.2 hresolved07-28
SMS Delivery Delays to Airtel Network in NigeriaMinor4.3 hresolved07-28
Toll-Free MMS Delivery Failures for a Subset of Twilio NumbersMinor4.0 hresolved07-28
Inbound Message Delivery Delays to MalaysiaNo impact listed24 minresolved07-29
SMS Delivery Delays to MTN IranMinor7.2 hresolved07-29
Elevated HTTP 500 Errors for Programmable Fax Rest APIMinor1.4 hresolved07-29
SMS Delivery Failures to Iran RightelMinor6.4 hresolved07-29
Automated Alert: Minimal Customer ImpactNo impact listed12 minresolved07-29
Voice and Elastic SIP Trunking Call Logs DelayedMinor3.1 hresolved07-29
MMS Delivery Delays to Verizon Wireless USA via Long CodeMinor6.8 hresolved07-29
SMS Delivery Delays to Telcel Network In MexicoMinor11 hresolved07-30
SMS Delivery Failures to Nigeria AirtelMinor1.4 hresolved07-30
SMS Delivery Degradation - UAE - Pre-registered Alphanumeric Sender IDsMinor1.3 hresolved07-30
SMS Delivery Delays to Multiple Networks in MexicoMinor26 minresolved07-30
Super SIM Network Connectivity IssuesMinor4.0 hresolved07-30
Outbound Call Failures from a Subset of Twilio Mexico Numbers to Mexico Mobile NumbersNo impact listed26 minresolved07-30
SMS Failures and Delays to Nigeria AirtelMinor3.1 hresolved07-30
SMS Delivery Delays to Indonesia Three NetworkMinor2.9 hresolved07-31
SMS Delivery Delays and Failures to Moov Network in Benin (616-02)Minor8.2 hresolved07-31
SMS Delivery Delays and Failures to Airtel Network in Nigeria(621-20)Minor2.2 hresolved07-31

Maintenance 112

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Cite this

Twilio posted 135 status incidents in July 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in July 2021
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2021/07

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